Charles Bennett's Email Addresses & Phone Numbers

📖 Summary

Sales Engineer: McQuay Service @ McQuay International Account management and service sales to commercial and industrial customers in Phoenix, Arizona and Las Vegas, Nevada. From March 1991 to November 1993 (2 years 9 months) Phoenix, AZ and Las Vegas, NVSales Representative @ Pameco Corporation Established and maintained customer relations in mechanical contractor sales, industrial accounts, restaurant chains, schools, government, supermarkets, and more. From March 1985 to March 1991 (6 years 1 month) Phoenix, AZManager Trainee @ Walgreens Manager Trainee for Walgreens Drug while attending high school and college. From June 1978 to March 1985 (6 years 10 months) Sales Manager - Direct Accounts @ Trane District Sales Manager comprising the states of Colorado, Utah, Idaho, Wyoming, and Nebraska. Responsible for revenue in Service, Building Automation, Contracting, Equipment, and Rental Services. Responsible for leading a team of 21 Account Managers and one (1) Contracting Specialist Focused on leading and developing sales executives for long-term customer relationships, maximizing account penetration, and customer retention with building owners for Service Sales and Contracting. Sales leadership around all sales processes and functions required for ensuring success of Account Managers and business unit. Teaming with Equipment, Service, Parts and Contracting leaders to ensure total customer satisfaction from opportunity discovery through the completion of projects.Key Accomplishments:Evaluated, organized, and directed sales team into specific territories with defined quotas and responsibilities. Developed and implemented processes to evaluate and improve individual and overall sales team performance, and an action plan to improve employee retention. Increased overall service revenue by 37% to $52M with corresponding profit.Teamed with the comprehensive solutions leader to create a new profitable $8M Solutions Business within three years. Leader for the Service Technician Lead Program resulting in sales growth from $360,000 to over $4 million in two years. Successfully integrated Hussmann Service Technicians in 2010. Team Leader for the creation of the Trane and Hussmann Service Technician Councils. Program developed with a team of six from the Trane Service Council. Program designed to promote the delivery of world-class customer service by improving the overall operation of the service departments. The overall goal of the councils to produce a "Best Place To Work" business environment for service technicians. 2008 Trane Rental Award: Highest sales dollar increase and greatest percentage increase over the previous year in the Trane West Territory. From June 2006 to June 2011 (5 years 1 month) Denver, CODistrict Service Manager and Service Sales Representative @ YORK International Developed annual business plans and directed operations, administration, and sales staff to meet service sales and profitability objectives. Specific duties included:•Recruited, interviewed, hired and trained employees for all three business units. (Commercial Service, Industrial Service and Building Automation).•Managed three department managers and four sales representatives.•Coordinated and promoted team strategies with the York equipment sales division.•Developed plans and goals to ensure division personnel were meeting customer needs and contractual obligations including the timeliness of maintenance contract renewals and completion of service work and large projects.•Ensured compliance with the United Association of Plumbers and Pipe Fitters and local union agreements. Key Accomplishments as District Service Manager:•Established the Las Vegas Service District in 2001 with over $5 million in sales.Received York Rookie Manager of the Year Award. •Started, staffed, and brought to profitability a Building Automation and Commercial Service Department in 2002 with revenues exceeding $2M. •Recruited, trained, and managed three successful Service Sales Representatives.•Recipient of York Heritage Award for exceeding financial goals in 2004. Completed successful District software conversion. •Increased service agreement base to over $3 million in 2005.•Achieved record sales and profitability for the District in 2005 to over $10M in revenue. •Established York International as the largest industrial HVAC service organization in Las Vegas.Key Accomplishments as Service Sales Representative:•Doubled the service agreement base in five years to over $2 million in annual sales.•Expanded service sales revenue by 275% in five years.•Recipient of Gold Eagle Award for top sales performance in 2000.•Achieved and exceeded sales quota in all seven years as Service Sales Representative. From November 1993 to June 2006 (12 years 8 months) Las Vegas, Nevada and Phoenix ArizonaNational Manager, Owner Accounts @ LG Air Conditioning Technologies USA Management of executive level relationships at hospitality brands, development companies, owners and others. Promotion of LG Air Conditioning Products including Variable Refrigerant Flow (VRF) and LG MultiSITE Building Automation on new hotel projects with LG regional managers, LG sales engineers and independent representatives. Creating local connectivity with key brand managed hotel properties. Livermore, CAStrategic Account Manager @ Climate Control Group (Formerly LSB Climate Solutions) Leadership and management of major hotel lodging and gaming account relationships. Developed and executed action-oriented account plans for each assigned account resulting in incremental revenue and profit. Established and grew Climate Control Groups presence and credibility with assigned accounts and channel partners including Hilton, Hyatt, Marriott, IHG, and MGM. Built effective and cordial relationships with CCG business units and representatives. Achieved widespread recognition as adding value to the sales process. Secured over $6 million in new projects during 2016 and $9 million in 2017. From March 2015 to March 2018 (3 years 1 month) Livermore, CA (Assigned to North America & other Global Regions)Director of Service @ United Mechanical Director of Service for United Mechanical Incorporated (UMI) in San Jose, California. Responsible for delivering growth and profitability targets for HVAC Service and Projects with teams located in San Jose and Petaluma, California. Focused on leading, hiring, and developing teams of Account Managers, Project Managers, Service Managers, Administrative and Operational personnel. Successfully grew revenue by 20% to over $10M and reorganized the business to profitability. From January 2014 to January 2015 (1 year 1 month) San Francisco Bay AreaBusiness Development Leader - National Service @ Trane Business Development Leader - Trane National Services Leader responsible for delivering growth plans for Trane's National Services business unit including Facility Management, National Service, and Intelligent Services. Focused on hiring, leading and developing a team of Business Development Managers for the purpose of lead development and qualification, account acquisition, program positioning and final order closure with the customer. Grew business over 30% during tenure to a profitable $55M revenue business. From March 2011 to December 2013 (2 years 10 months) Greater Denver Area