Innovative Executive, Technology-Business savvy entrepreneur and people oriented executive, with 24+ years of international experience in General Management, Product Development, Startups, Managing Growth, Business Development - International Expansions, Financial Markets, SOX, Sales, Services, Marketing and Operations.
Proven ability to start and turn around businesses, develop fast moving organizations, take ideas to market, analyze key business drivers and competitive pressures to grow an organization's human resources as well as its top and bottom line.
Firm believer in driving success through people, and strong track record of hiring and developing senior talent.
Excellent operational and process skills; including General Management and P&L
Charles was born in Caracas, Venezuela. Graduated with honors at the Metropolitan University in Systems Engineering. Has attended development classes at the Universities of Harvard, and Columbia Business Schools. Has a C-MBA from the University de la Sabana in Colombia
Specialties: Core Competencies:
•Operations •Strategic Business Planning •Biz Development •Market Growth •P&L Management •Technology Sales and Marketing •Driving Innovation •Strategic Alliances
Business Development, Ecommerce, Operations & Strategy @ From February 2013 to Present (2 years 11 months) Miami/Fort Lauderdale AreaVenture Partner @ From July 2013 to Present (2 years 6 months) Miami/Fort Lauderdale AreaAdvisor to CEO @ From November 2013 to Present (2 years 2 months) Miami/Fort Lauderdale AreaINTERIM COO, BOARD MEMBER @ XIT Poll® combines a versatile, easy-to-use, tablet survey device with a powerful, user-friendly cloud-based data management system. It significantly increases customer intimacy, and accelerates customer feedback loops. It does so at 20 to 40 times better customer response rates than phone, web, paper, or any other survey method. From July 2012 to March 2013 (9 months) Chief Operating Officer @ DubLi is a global ecommerce company that provides consumers around the world with a variety of very innovative, ecommerce, virtual media, and entertainment opportunities.
Responsible for the strategic and operational leadership of MediaNet Group Technologies, Inc. MediaNet Group Technologies addresses consumer needs both online and offline through innovative engagement models, as well as virtual shopping experiences.
Through its DubLi.com website, the company also creates tremendous opportunities by helping entrepreneurs both large and small create micro-distributor organizations by joining Dublinetwork.com. DubLi's main focus is to provide consumers around the world with the highest online value for their shopping and entertainment opportunities.
Achievements:
• Grew revenue by five times during the past three quarters
• Implementation of SOX 404 Policies and Procedures.
• Contributed to the first (and subsequent) on-time SEC filing of quarterly results.
• Reduced SG&A costs consistently between 5-9% Quarter over Quarter.
• Increased gross profit by over 50%
• Double WW site traffic in less than two months by: Launching first-ever white-label program, TV Advertisement and Online Marketing Campaigns. [including Social Media] From November 2011 to January 2013 (1 year 3 months) Chief Operating Officer @ Responsible for the strategic and operational leadership of BitDefender’s global sales, marketing, and customer care teams. In addition to these, Charles also is responsible for global retail and online sales, as well as the field financial and HR teams.
Achievements:
• Grew revenue double digits.
• Drove consecutive profitable quarters in 2011.
• Increased renewal rates by 100%
• Expanded operations to Russia, Brasil, South East Asia and the Middle East, by signing strategic partnerships, or opening company branches (e.g. BitDefender Dubai).
• Drove cost-recovery in technical support, through redefined customer service offerings to include a better mix between paid and free services.
• Decreased Accounts Receivables by over 50%.
• Increased top reseller buying frequency by 20%, implemented real-time ordering and delivery of goods.
• Redefined company compensation plans to align risk and rewards according to impact on sales. From September 2010 to February 2012 (1 year 6 months) Bucharest, RomaniaSr. Director SMB Channel Sales, Marketing and Programs @ Responsible for defining the strategy and running the sales, and marketing programs for Microsoft channels in Central and Eastern Europe. Assigned to this position to manage the third largest region for Microsoft, after the success in Latin America. Also accountable for driving some solution sales and customer satisfaction – through partners – for the Medium Enterprises in Central and Eastern Europe (Russia+CIS, + EU countries east of Germany and Baltics).
Achievements:
•Drove yearly revenue growth of over 42% in software sales for the Mid Market, Small Business and Consumer segments in CEE
•Increased customer and partner satisfaction by 22pts – the largest for any Microsoft area WW in the same 18 month period.
•Doubled the attach ratio of certains solution sales areas – through channel – in the Enterprise customer base; and tripled the services delivery capacity in the same ones. Outgreww competitors in each of these businesses.
•Double the services delivery capacity in areas like Business Intelligence, ERP, Systems Management, Security and Advanced Infrastructure within Microsoft channels. Grew revenue faster than competitors in each area. From August 2007 to September 2010 (3 years 2 months) Munich Area, GermanyDirector SMB Channel Sales, Marketing and Development @ Responsible for defining the strategy and running the sales, marketing and development programs for Microsoft channels in Latin America. Accountable for driving region’s $1B sales revenue from Distributors thru Resellers, thru-partner marketing activities, as well as the recruitment and enablement strategies for partners in the region.
Achievements:
•Tripled the amount of partner's software business lines related to Microsoft Solutions.
•Drove revenue CAGR of over 30% in software sales for the Mid Market, Small Business and Consumer segments in Latin America.
•Grew 20% Bootable Operating System units. Revenue growth of 13%
•Grew 21% number of resellers purchasing. (from rates at 4%
•Produced Best Practices in Channel recruitment and integrated channel marketing placing latam with the highest % of revenue coming from channel marketing activities.
•Achieved #1 or #2 ranking WW in several important channel metrics (activation, capacity and specialized sales) From April 2005 to August 2007 (2 years 5 months) Miami/Fort Lauderdale AreaDirector Professional Services for Financial Services Industry @ In charge of consulting and support operations solely for the Financial Services Industry in Latin America. Launched this newly formed operation, defined its vision, long-term strategy and processes. Accountable for re-designing the support channel strategy, customer vertical offerings, partner and employee satisfaction. Chartered with establishing Microsofts professional services presence in the financial services sector in the latin american region.
Achievements:
Drove revenue growth of 30% in services revenue for the financial services vertical in latin America.
Contributed to the sales of the largest annual software contract in Latin America
Produced Best Practices that were awarded with the adoption of a corporate driven and sponsored program geared towards our ISV partners.
Sold the first banking multichannel framework application developed from the scratch in the .Net set of technologies. From July 2003 to April 2005 (1 year 10 months) General Manager Professional Services @ Managed the Region in the midst of a series of political/economic crisis, social unrest and security threats. Responsible for P&L management, sales and marketing of the services offerings of MS's operations in Andean Region. Managed a group of Senior Executives, and 82 employees that produced revenues in excess of $12M US. Launched this newly formed operation, defined its vision, long-term strategy and processes.
Achievements:
Increased the multi-year services agreements from 0% to 28% of total revenues reducing exposure to market swings.
Achieved the #1 position in Customer Satisfaction world wide in 2 customer categories.
Produced Best Practices that were awarded with two of eight WW Awards during MS's Sales Convention.
Sold the first Core Banking solution in Latin America developed from scratch .Net technologies.
Grew the Organizational Health Index in the midst of the most comprehensive organizational change in MS's history. From July 1999 to June 2003 (4 years) Practice Manager @ From March 1998 to June 1999 (1 year 4 months) Consultant @ From 1994 to 1998 (4 years) Premier Support Engineer @ From March 1993 to September 1994 (1 year 7 months) Dallas/Fort Worth Area
C-MBA, Business Administration @ Universidad de La Sabana From 2000 to 2001 LDP, Leadership Development Program @ Columbia School of Business From 2000 to 2000 LDP, Leadership Development Program @ Harvard School of Business From 2000 to 2000 MSE, Systems Engineering @ Universidad Metropolitana From 1985 to 1990 Graduate, Systems Engineering @ Universidad Metropolitana (VE) From 1980 to 1985 Westwood Elementary From 1977 to 1980 Elementary @ Westwood Elementary From 1977 to 1979 Westwood Elementary School From 1977 to 1979 Charles Arizmendi is skilled in: Solution Selling, Strategic Planning, Strategic Alliances, Leadership, Distribution Strategies, Strategic Partnerships, Cloud Computing, Channel, Partner Management, Go-to-market Strategy, Business Alliances, SaaS, Demand Generation, Sales Enablement, Multi-channel Marketing