Chao Role's Email Addresses & Phone Numbers

📖 Summary

I am the Founder & Director of Smart Mandarin Solutions Ltd, please go to the 'Experience' section for detailed information about the company and our services. I am a native Mandarin Chinese speaker with MSc taught in English in the UK. I have been involved in international business development projects between UK and China since 2008 and passtionate about cross culture management in organisations. I also have over 15 months' work experience across four departments in a British Higher Education environment, including Directorate of International Development, Pre-enrolment Services, Customer Relationship Management in Sheffield Business School and International Student Support in Student Services Centre. Two years experience of teaching adults Mandarin Chinese in a British Higher Education environment in Sheffield and London. I was awarded “International Student of the Year” out of 5,000 international students by the Students’ Union in 2013 I was shortlisted in the top 3 of 500,000 international students in the UK for NUS Internationalisation Awards for “International Student of the Year” by a panel of representatives from NUS, British Council and UKCISA ( UK Council for International Student Affairs ). Specialities: Presenting/Public Speaking Transcreation Consecutive interpretation & translation (English - Mandarin Chinese) Chinese cultural training Engaging and innovative teaching of Mandarin ChineseFounder & Director @ Based in Central London, Smart Mandarin Solutions (SMS) Ltd offers a wide range of ongoing cost effective Chinese language and culture support for businesses across the UK that are interested in doing business in or with China. This includes but not limited to: 1. Business 999 service: enjoy 24/7 ad-hoc business liaison support for business owners/professionals who are involved in China business but don't speak Mandarin Chinese by becoming a member of Smart Mandarin Solutions with only £49/year (For the first 50 members only). Membership can be purchased in advance and the actual start date is the day when the service is delivered. 2. Interpretation in business meetings and conferences 3. Chinese cultural training workshops for business 4. Mandarin Chinese tuition for business functions (1 to 1 & group classes) 5. Proofreading and revising existing translated documents to ensure the right words in the right contexts 6. Translation of company websites, marketing materials, newsletters, brochures and product flyers Smart Mandarin Solutions Ltd is dedicated to bridging the language and cultural gaps in international business between UK and China. Our mission is to help international business go through the barrier at any stage anywhere anytime whenever needed. Please also find below a quick view of part of the written translation projects completed by Smart Mandarin Solutions Ltd. From January 2015 to Present (1 year) London, United KingdomInternational Business Development Consultant @ Worked on behalf of Derby City Council Tourism Team as a primary contact point between Derby City Council Tourism Team and Chinese counterparts, built up key business contacts with tourism specialists in China Designed and created a micro- site from www.visitderby.co.uk with content created and translated into Mandarin Chinese, giving information on Derby and Derbyshire and key attractions in Derby and Derbyshire Prepared and edited business correspondence via email, telephone, and internet, translated business information from English to Mandarin Chinese and vice versa Assisted in the development of market research, communication materials and channels Translated Discover Derby Tourism Toolkit (20 pages) from English to Chinese (Jan 2014) Competitor analysis, market research, events programming & marketing strategies to promote Derby on a world-wide scale (April 2013) From July 2014 to April 2015 (10 months) Derby, United KingdomVoluntary Chinese Mandarin Teacher @ Passionate about teaching Mandarin Chinese, thus I have voluntarily set up this workshop by myself, planning, organising, and managing it successfully; Teaching Mandarin weekly in an interesting and effective way to over 30 adults from a diverse range of cultural backgrounds, including university students, general managers, university staff who gave me very positive feedback about my teaching skills; Provided language training and introduced culture difference among different countries for restaurant staff to deliver a better customer experience to Chinese customers. Delivered 2 specific Mandarin teaching workshops for university staff who are teaching Chinese students or on business trips to China to help staff understand and support Chinese students more effectively. From January 2013 to January 2015 (2 years 1 month) Student Assistant - Directorate of International Development p/t @ From February 2014 to September 2014 (8 months) Sheffield, United KingdomEvents intern - Tour de France 2014 p/t @ From March 2014 to July 2014 (5 months) Leeds, United KingdomMandarin Chinese Speaking Assistant - International Student Support Team @ As a Mandarin speaking assistant, I am working as the first point of contact for Chinese students and alumni, supporting the international student support team with signpost information and to handle any queries from prospective and current students on courses, student life, accommodations, student wellbeing, budgeting, career prospects, making new friends, social aspects etc. In addition to that, I work closely with the academic staffs who teach international students to help with student life transition at SHU; I also work with Hallam Volunteering to provide volunteering opportunities for students engaging them with local people and improving their language skills as well. From July 2013 to June 2014 (1 year) Sheffield, United KingdomStudent Support Tutor p/t - Sheffield Business School @ Working as part of a team with Sheffield Business School academic staff and other student support tutors to provide a support programme for an assessed module of Professional Studies for 51 international students joining in the final year of its undergraduate programmes in 2013/14, including a range of social and academic activities to help the students settle into University life quickly From October 2013 to February 2014 (5 months) Sheffield, United KingdomAssistant Administrator p/t - Sheffield Business School @ Provided an effective and efficient clerical, secretarial and administrative support on a casual basis for the customer relationship management team; Welcomed 12 visitors from Nanjing HND Centre and led the campus tours on behalf of Sheffield Business School; Use IT packages for data entry and retrieval e.g. email, Word, SI, Excel and Access as required. From July 2013 to December 2013 (6 months) Sheffield, United KingdomChinese Mandarin Teacher p/t @ Designed and delivered 2 training courses of culture difference and Mandarin teaching workshops in London this summer for British students before they went to China for one year long work placement or summer internships. From June 2013 to July 2013 (2 months) London, United KingdomMaster of Science (MSc), International Events and Conference Management, 7 @ Sheffield Hallam University From 2012 to 2014 Chao Role is skilled in: Public Speaking, Event Management, Language Teaching, Teaching, Time Management, Management, Chinese culture, Customer Service, Foreign Languages, Entrepreneurship, Teaching Adults, Marketing, Inspiration, Teamwork, Project Planning