Casey Crouse's Email

My goal is to have a career where I am able to continuously learn and improve not only myself, but the company I work for. Ultimately, I want to be in the field of Computer Science. I enjoy technology and the challenges that come with it. Programming has always been a hobby of mine and I envision myself continuing to learn new computer languages and also the hardware side to technology. I'm passionate, very persistent, full of initiative, and I enjoy working with others. I also have a high standard for communication and believe it is the key to organizational movement.

Junior Software Engineer @ Utilize C# and SQL Server 2012 to improve software. Will update this information soon... From December 2014 to Present (11 months) Phoenix, Arizona AreaInformation Technology Intern @ Will Update information soon... From September 2014 to December 2014 (4 months) Phoenix, Arizona AreaTechnology Services Help Desk Technician @ Bi-Annual Onboarding of Roughly 400 New and Returning Graduate Students’ Professional Equipment • Setup of Office, Exchange Email & Print Server Access on New Computers, Tablets & Smart Phones • Installation of Anti-Virus, Citrix Client, & Other Custom Applications • Daily Utilization of Parature, PeopleSoft, Salesforce & Service Now Ticketing Software Executing Technical Support for all Graduate Students and Faculty on an Ad Hoc Basis • Configuration of Print server & Individual Printer Setup. Overall Printer Management and Maintenance • Provision of Support Across Multiple Platforms (OS X, XP, Vista, Win 7, Win 8, Android, iOS) • Diagnosing/Troubleshooting, Reformatting/Repairing & Removal of Viruses on Computers • Administration of In-Classroom & Over the Phone Technical Support From June 2012 to December 2014 (2 years 7 months) W.P. Carey School of BusinessCo-Founder, Smartphone Repair Technician @ • Co-founder of online smartphone repair business • Provided an inexpensive alternative for smartphone users to obtain repair services From January 2012 to May 2013 (1 year 5 months) iPhone Tech Support @ • Provided 90%-100% customer satisfaction at all times based upon surveys • Demonstrated great, quick, and efficient customer service with Over-the-Phone support • Awarded for being top seller of AppleCare Protection Plans in a period Products Supported: iPhone, iPod, iPad, iTunes, Mac OS From May 2010 to January 2011 (9 months)

Bachelor's Degree, Business and Communications, Major GPA 3.0 | Cumulative GPA 2.62 @ Arizona State University From 2009 to 2014 Bachelor's of Interdisciplinary Studies, Communications, Business, Computer Science @ Arizona State University From 2009 to 2014 Casey Crouse is skilled in: Software Development, Microsoft SQL Server, C#, C++, MySQL, Operational Excellence, Windows & Mac operating..., Microsoft Office, Customer Service, Notepad++, Eclipse, Windows, iOS, Mac OS, HTML, CSS, WordPress, Help Desk Support, Technical Support, Computer Hardware..., Microsoft Exchange, Architectural Design, Adobe Creative Suite, Graphic Design, Audacity