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Cary Trusty

Technical Analyst @ Fruition Partners

Lead ServiceNow Developer at Trusty Tech LLC

Denton, Texas

Ranked #820 out of 16,408 for Technical Analyst in Texas

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Cary Trusty's Email Addresses & Phone Numbers

Cary Trusty's Work Experience

Fruition Partners

Technical Analyst

January 2013 to August 2015

Indianapolis, Indiana Area

Trusty Tech LLC

Lead ServiceNow Developer

Denton, Texas

Kforce Inc

Senior ServiceNow Developer

October 2015 to June 2018

Dallas/Fort Worth Area

Cary Trusty's Education

Indiana University–Purdue University Indianapolis

Computer Technology

2004 to 2007

Cary Trusty's Professional Skills Radar Chart

Based on our findings, Cary Trusty is ...

Strong sense of self

What's on Cary Trusty's mind?

Based on our findings, Cary Trusty is ...

56% Left Brained
44% Right Brained

Cary Trusty's Estimated Salary Range

About Cary Trusty's Current Company

Fruition Partners

I'm responsible for doing technical configuration and development work for US Central clients on the ServiceNow platform.

Frequently Asked Questions about Cary Trusty

What company does Cary Trusty work for?

Cary Trusty works for Fruition Partners

What is Cary Trusty's role at Fruition Partners?

Cary Trusty is Technical Analyst

What is Cary Trusty's personal email address?

Cary Trusty's personal email address is c****[email protected]

What is Cary Trusty's business email address?

Cary Trusty's business email addresses are not available

What is Cary Trusty's Phone Number?

Cary Trusty's phone (214) ***-*376

What industry does Cary Trusty work in?

Cary Trusty works in the Information Technology and Services industry.

About Cary Trusty

📖 Summary

Technical Analyst @ Fruition Partners I'm responsible for doing technical configuration and development work for US Central clients on the ServiceNow platform. From January 2013 to August 2015 (2 years 8 months) Indianapolis, Indiana AreaLead ServiceNow Developer @ Trusty Tech LLC Consulting best practices and developing custom solutions on the ServiceNow platform. Working with clients to utilize more functionality on the platform, automate, and provide the best return on their investment. Some recent projects include:- Procurement, Notify w/ Twilio, Service Portal, Asset Management, Service Catalog, Workflow Automation, Walk-up Experience- Custom 'Lease Refresh' application to track/automate the return/replacement of leased assets every 3 years Denton, TexasSenior ServiceNow Developer @ Kforce Inc • Involved on multiple custom application builds• Lead developer on Time and Attendance application to track time cards. Setup application to work with Service Catalog to deduct vacation, pto, etc.• Co-developed conference room booking application to reserve conference rooms. Supports repeating meetings, iCalendar invitations to Outlook, and ability to bump other reservations with approval.• Work on enhancements and defects to both applications• Added functionality and fixed issues for CMS portal From October 2015 to June 2018 (2 years 9 months) Dallas/Fort Worth AreaSenior ServiceNow Developer @ Insight Global • Assisted on massive roll-out of new services for the service catalog of a major grocery company• Built new catalog items with workflows, javascript, etc. From August 2015 to October 2015 (3 months) Indianapolis, Indiana AreaTechnical Analyst @ JIT Resources I currently work as a consultant on a Customization team. The focus is to create custom solutions and plugins on ServiceNow that aren't available currently out-of-box. I enjoy coming up with solutions to problems and showing how dynamic ServiceNow is as a platform.• Call Center Application: Developed a call center application to help customer service representatives be guided through their own call scripts. This was a much better solution for their call center vs. the standard ServiceNow form layout.• Round-robin Plugin: Main developer on round-robin plugin that works in conjunction with the On-call ROTA plugin. The plugin allows companies to assign tickets out in a round-robin fashion vs. users within a group manually choosing which tickets they want to work on.• Software Request Catalog: Developer on a software request project to use ServiceNow as a tool to order new software through a university. Most of my efforts were focused on the option to Upgrade and Renew software. From August 2011 to January 2013 (1 year 6 months) Systems Analyst II @ The Indianapolis Star Project lead in moving local help desk from a custom Lotus Notes database to Service-Now ITSM software. Invited by Corporate to become a Global System Administrator to help standardize, develop, and rollout a consolidated help desk to 90+ newspapers and broadcast stations. Progressed to development role to add new functionality to ITSM tool along with standardizing many processes corporate wide. Lead support as well for company paging system, eBook reader devices, and a National Finance center of 75 corporate employees. • Service-Now project led to a Star Award for leading one of the major newspapers to the new tool. Conversion allowed the location to automate change management workflow while reducing activities and being compliant with internal audit.• Setup and deployed Employee Self-Service that allows for employees to create their own tickets for IT. This cut help desk calls for the Finance center by 60%.• Setup multiple eBook VMs to host replication software for 13 distribution centers. This improved stability for downloads of delivery routes to eBook readers.• Worked with other local administrators to convert all newspapers to a new help desk tool in three years. My location was one of the original four to convert. My desire to standardize the platform and develop custom solutions moved me from a Local Administrator to a Global System Administrator.• I’m now a certified Service-Now System Administrator – July 2011. From 2009 to 2011 (2 years) Technical Analyst @ The Indianapolis Star Responsible for working on help desk, computer repair, and level 2-3 issues. Quickly became the go-to analyst for Department Heads with technical issues including computer support, meetings, etc. Previous knowledge of MS Access and database management led me to Systems Analyst duties within the last year of this position. Improved and automated various operational tasks for the IT Department.• Introduced many tools that repaired bad malware infections to prevent constant re-imaging of inventory.• Wide range of computer/electronic experience allowed me to repair multi-function printers myself (with ordering parts) preventing us from calling hourly vendors for repairs.• Acceptance of this promotion brought VP and CEO level attention as I was going to be a considerable loss to my previous department/position. Company size was 1,000+ employees at this time. From 2007 to 2009 (2 years) Collections Associate @ The Indianapolis Star Multiple supervisor recommendations and classes taken at IUPUI landed me this promotion. Responsible for information reporting, collecting on delinquent single copy (business) accounts, and developing MS Access database solutions. Started creating/building reports for Director of Circulation. Collections resulted in 85% of old debt (13+ weeks) being collected in my first year. Developed multiple solutions for Data Support and Finance saving the company time and money. Huge role in POS movement for newspapers that allowed for retailers to Pay On Scan vs. returns.• Solved two year discrepancy with a retailer that sold our paper in fifty retail locations. Resulted in a check covering 500 unique invoices over a period of two years for newspaper sales.• Built custom database to process check payments for retailers. Unique invoice numbering system wasn't being utilized causing major discrepancies when payments were applied to accounts.• Lead project to move certain chain locations to a Pay-On-Scan model for newspapers. I was referred and spoke with top executives from national retailers about Pay-On-Scan and how it could benefit them. A particular recommendation eventually allowed any newspaper in the country to sell within this national chain at one of their 3,000+ locations. This process allowed us more reach while allowing the retailer to pay for only scanned newspapers. From 2005 to 2007 (2 years) Indianapolis, Indiana AreaCustomer Service Representative @ The Indianapolis Star Performed various duties including inbound customer service calls, order entry, rate changes, upgrades, billing questions, etc. Assisted IT during conversion to AS400 system in 2004. Used computer knowledge and advanced terminal frontend to create macros allowing me to perform data entry up to 4x faster than other individuals. • Constant use of macros had management questioning my work. IT had to be brought in to explain my work was advanced for my position but was a legitimate, productive way to increase order entry.• Acted as a tech analyst for my local department due to computer knowledge experience. This saved the IT department time from fixing level 1 issues. From 2002 to 2005 (3 years)

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In a nutshell

Cary Trusty's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 0 month(s)

Cary Trusty's Willingness to Change Jobs



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