E-Commerce professional, working on all Aspects of the business including Business strategy, Strategic partnerships, Marketing, Customer acquisition, Customer service and Team development. I have worked in IT for more than 10 years in IT, including 6 years in E-Commerce. I am at the moment representing plentymarkets in the UK. plentymarkets is a young and dynamic company based in Germany and a well-known ecommerce solution. The main reason to count on plentymarkets is, that it is an end-to-end solution, so you will not need any other software to sell online. This saves time and money and the retailer could put more effort in optimizing his business than in maintaining a lot of systems.

Country Manager UK @ I am responsible for the UK market for the E-Commerce platform plentymarkets. This includes: • Business Development • Marketing Strategy • Partner Management • Employee development • Customer Management ---- About plentymarkets plentymarkets is an all-in-one e-commerce solution that combines stock management, online stores and multi-channel sales. Thanks to comprehensive functions and interfaces that include all steps of the e-commerce value chain, you can use the web based software to completely automate the entire e-commerce workflow. plentymarkets includes an online store, interfaces to numerous German markets, all relevant UK markets as well as the largest international markets. Furthermore, it includes interfaces to payment and shipping service providers as well as online store marketing, affiliate marketing and legal advice services. This way online sellers can easily be present on different markets and sell via many different channels. All interfaces are included and can be directly set up without any additional charge. plentymarkets Professional is a flexible, on-demand software. Different rates are available that each include a fixed order volume. This allows you to choose the rate that best suits the amount of orders that you want to process via plentymarkets each month From January 2014 to Present (2 years) London, United KingdomHead of Customer Care @ The Head of Customer Care (Chief Customer Officer) was a really interesting position as I was able to develop better support structures within plentymarkets and optimize the support. My responsibilities included: • Optimize the support • Optimize response times • Report to shareholders • De-escalation • Key-Account-Management • Consulting and Strategy Consulting at Client Site I was able to achieve a very good availability and bring the service to the quality the customers needed. From February 2011 to December 2013 (2 years 11 months) Kassel Area, GermanyService Engineer @ With this role I got the first insight in the world of ecommerce. The ecommerce Market has been very fascinating and kept me since then. It was a pleasure to see, that I could help customers with setting up their ecommerce businesses and help them to grow. I have been responsible for: • System set up with new customers • Helping the customers with their every day work • Optimizing the customers procedures From July 2009 to January 2011 (1 year 7 months)

IHK - Abschluss, Information technology / Systems Integration, B @ HSVV From 2006 to 2009 A Levels, Information Technology, Mathematics, Chemistry, 2.4 @ Freiherr vom Stein Schule From 2000 to 2006 Carsten Brassel is skilled in: E-commerce, Team Leadership, Project Management, Enterprise Software, SaaS, Business Development, Account Management, Marketing Strategy, Process Improvement, Business Strategy, Strategy, New Business Development, CRM, Needs Analysis, Management