Has more than 18 years of broad-based MNC business experience covering General Management, Business Development, Distributor and Supply Chain Management in the Consumer Electronics, Medical Devices, Pharmaceutical and 3rd-Party Logistics (3PL) sectors operating in Singapore and across Asia Pacific.
Head of Supply Chain, Asia/Russia @ From July 2015 to Present (6 months) SingaporeHead of Supply Chain Planning, Asia Pacific @ 1) Responsible for setting the strategic directions of all activities required for the management of end to end materials planning at the division level.
2) Drives strategic direction in the development and execution of supply chain processes in support of the business, franchise and operations objectives. Leads the development and re-engineering of supply & demand planning processes. Drives integration of end-to-end planning process and the supporting tools and organization design across Supply Chain’s and manufacturing facilities.
3) Enables effective S&OP/Operating Review by garnering cross-functional participation and helps facilitate decision making process on cross-functional & divisional issues. This includes highlighting division critical issues to Senior Business Leaders.
4) Management responsibility (operational & organizational) for the creation and execution of production / purchase plans in support of goals & objectives.
5) Accountable for optimizing inventory turns, service levels, and profitability
6) Provides effectiveness leadership across distributed cross-functional planning teams. Drive development process to ensure building talent for the organization. From January 2013 to June 2015 (2 years 6 months) Supply Chain Director, Asia Pacific @ 1. Responsible with Global and country supply chain organizations to achieve optimal distribution, including location and no. of distribution centers; transportation methods to result in significant savings in total delivered while improving customer service; and evaluating opportunities for outsourcing.
2. Streamline regional and international freight systems to achieve the most cost-effective services and process and negotiate to reduce costs and improve delivery time.
3. Manage performance and relationship with key vendors and ensure they deliver to contracts' terms.
4. Drive the Demand and Supply planning process in Asia-Pacific specifically for Asia's manufactured products to meet Order Fulfillment goals, including the resolution of supply issues and back order management.
5. Deploy integrated supply and demand planning systems & standardized processes to enhance supply chain visibility and efficiency. From March 2010 to June 2013 (3 years 4 months) Senior Manager, Supply Chain, SEA @ 1.Provide leadership in creating functional excellence to avail the organization of a competent and high potential team to meet and exceed the Supply Chain and Technical Service demands of the business.
2.Lead the development and implementation of new processes including the definition and implementation of integration supply chain key performance indicators (KPI’s), strategic planning, decision making process (S&OP), product rationalization and redesign of logistics network.
3.Constant review of existing practices and drive best in class objectives to improve productivity of total Supply Chain and Technical Service strategies in support of business operations and total customer service.
4.Review outsourcing strategy: market assessment, competitive analysis, contractual negotiation and building strategic partnership.
5.Drive improvements in the Asia distribution network related to warehousing, freight, customer interface, and vendor management with internal and external logistics providers to identify and implement logistics improvements.
6.Work closely with Manufacturing to forecast accurate material and capacity requirements and translate those requirements into operational reality.
7. Ensure working capital targets are met including inventory management of safety stocks, slow moving stocks, cycle counts, and obsolescence inventories. From August 2008 to February 2010 (1 year 7 months) Operations Manager, SEA Taiwan @ Responsible for SEA Taiwan Operations with key focus on implementing various distribution models in these countries and managing 3PL and distributors service performance. From April 2008 to July 2008 (4 months) HR Manager, APJ @ Key initiatives within the Organization Development accountabilities. Partnering with the region-wide Operations teams in Asia Pacific to drive organization improvement by optimizing structure and processes. From September 2007 to March 2008 (7 months) Operations Manager, SEA @ 1. Manages the overall direction of Supply Chain activities for SEA.
2. Sets strategic direction and operational plans in all planning areas.
3. Acts as a subject matter expert in Operations discipline for SEA Operations team, while partnering with Business Management, Sales Management, Financial Planning and Regulatory to improve the forecasting process, new products & promotion planning, and the SKU management, as well as to ensure high customer service and optimal inventory levels, lead process and technology re-designs and maintain data quality.
4. Drives all business/process improvement initiatives to increase the capability and efficiency of planning.
5. Directs a working environment that promotes company values and encourages innovation and change to continuously drive improvement toward customer satisfaction.
6. Utilizes solutions to improve team capabilities and performance management. From August 2004 to 2007 (3 years) Business Development Manager, Supply Chain – Asia Pacific @ 1. Logistics business and market development activities across Asia Pacific with focus on Healthcare vertical market. Conduct segment specific market analysis in target industry segments. Solution development and deployment in identified opportunity sectors.
2. Manage ongoing business and commercial management with a major customer in AP. Responsibilities include direct account management, development of growth opportunities with the customer, and implementation of such initiatives, working with in-country organizations, and customer stakeholders. Ownership of the business relationship with this major supply chain client across the region, including account profit and loss.
3. In-country strategy development - develop business plans based on industry research, in association with internal stakeholders within target countries (Country MD’s, In-country Logistics Managers). Plan & deploy developed strategies within defined timeframes. From July 2002 to July 2004 (2 years 1 month) Supply Chain Manager, Asia @ 1. Champion for Singapore’s logistics E-Commerce B2B project as well as the Global Healthcare Exchange (GHX) project.
2. Project manager for Singapore silver certification of Signature of Quality, a Johnson and Johnson global quality and process excellence evaluation system.
3. Key member of the management team tasked with setting up of the Regional Distribution Centre in Singapore.
4. Achieve company inventory turnover objectives for Singapore, Vietnam & India with total inventory in excess of 5000 SKUs.
5. Achieve Customer Service Key Performance Indicators (KPIs)
6. Manage ongoing SKU rationalization and New Product Launch.
7. Minimize stock obsolescence and wastage through effective forecasting and inventory planning.
8. Manage the operations of warehouse and distribution team.
9. Work with Marketing & Sales depts to develop and implement continuous process improvements in order to achieve optimum sales and inventory performance across a diverse array of product lines. From March 1996 to June 2002 (6 years 4 months)
MASTER OF BUSINESS, Logistics Management @ Curtin University From 1996 to 1997 BACHELOR OF ARTS, Economics and Japanese Studies @ National University of Singapore From 1988 to 1989 Carolyn Loh is skilled in: Inventory Management, Supply Chain, Supply Chain Management, Process Improvement, Product Development, Operations Management, Management, Vendor Management, 3PL, Business Process, Strategy, Logistics, Logistics Management, Leadership, Business Planning, Continuous Improvement