US Based Full Service Call Center and Contact Management Company. Talk2Rep Provides High Quality Teleservices and Live Chat Utilizing Several Facilities and an @ Home Agent Work Force. Talk2Rep Services Fortune 1000 companies and Government Agencies in Healthcare, Insurance, Energy, Education, Retail, Financial and Technology Industries. Nationally Recognized Award Winning Service Bureau Providing Solutions to such companies as Bayer, Casio, P&G, Bally, AT&T, Assurant, Coventry, Humana and More. The largest and most respect Brands Trust Talk2Rep to interact with their Customers Connect With Talk2Rep ~ ►Like us on Facebook to find out about Jobs, industry news, promotions and more! ►Follow us on Twitter/talk2rep ►Read our Blog / Interactive Deport "All Things Call Center, Telemarketing , Live Chat and Social Media Related" Talk2Rep Services: •Outbound Teleservices •Inbound Customer Sales and Care •Market Research •Live Chat and Email Management •Technical Support

Director of Talent Acquisition and Development @ Talent Acquisition Consult with hiring managers to understand the business need and develop talent acquisition strategies that identify and source current open positions. Identify talent gaps, and future needs to proactively source and develop a robust talent pool pipelines. Manage multi-channel recruiting process to fill pipeline with high quality candidates including search, internal recruiting, internet, employee referral, social networking, college recruiting, internships, job fairs, etc. Manage the recruiting life cycle to include sourcing, assessments, screening, interviewing, reference checking, offering, on-boarding, and orientation. Drive alternative sourcing for active and passive candidate sourcing utilizing social media, internet sourcing, networking and other means to creatively source candidates. Human Resources Directly managing the Human Resources and Recruiting Department. Perform work on the application of employment, benefits and workers compensation laws and regulations in the Dominican Republic and United States. Ensure compliance with HR related federal, state and local requirements and regulations, including but not limited to, Workers’ Compensation, FMLA, I-9s, FLSA, EEO and FCRA. Provide support with employee relation counseling and related activities. Assist management in the implementation and communication of employee handbooks, policies, procedures and provide interpretation as needed. Participate in the investigation of employee complaints. Perform work on employment policies in the contexts of hiring, discipline, employment termination, compensation, benefits, leave, equal opportunity and other human resources issues From December 2012 to Present (3 years 1 month) Operations Manager, AVP @ Assisted with identifying and coordinating daily activities of staff; making decisions regarding hiring, terminations, and other status changes; providing candid feedback regarding performance; acting as a coach and mentor for development of staff; and creating succession plans designed to develop and retain top talent and support future business objectives. Remained up-to-date with all Bank policies, procedures, practices and the security program, adhered to those policies and practices, and ensured that other store associates were also in compliance. Conducted quarterly training classes on security and compliance. Scheduled and coordinated workflow and store staff on a daily/weekly basis. From 2010 to 2012 (2 years) Sales and Service Manager, AVP @ Created a motivating environment by overseeing rewards and recognition programs. Developed and managed tactics aimed at REAC (Retain, Expand, Attract, Cost Manage) and leaded daily sales huddles to drive sales goals. Worked to align store priorities with Local Market Management (LMM) strategy and bank initiatives by creating LMM tactics. From 2007 to 2010 (3 years) Outbound Sales and Customer Service @ Developed sales opportunities by calling on existing customers. Delivered excellent customer service. Outbound calling, on average 150-200 calls per day. Recorded customer information by obtaining and entering required data. Maintained quality service by following organization standards. Maintained and exceeded daily, weekly and monthly goals. From 2002 to 2007 (5 years) Outbound Sales @ From 1998 to 2002 (4 years)

Professional Human Resources- Preparation Course @ Nova Southeastern UniversityBachelor's degree, Business Administration and Management, General @ University of Phoenix From 2004 to 2008 Management and Leadership Curriculum, HR Essentials @ Bank Atlantic University From 2005 to 2010 Carolina Gomez is skilled in: HR Policies, Account Management, Team Building, Business Management, Customer Service, Employee Relations, Team Leadership, Mentoring, Spanish, Problem Solving, Management, Leadership, Training, Staff Development, Call Centers