Carl Robinson's Email Addresses & Phone Numbers

📖 Summary

Senior Network Engineer/Program Manager @ Sprint/Nextel Communications Responsible for providing technical solutions for classified projects.Manage the development and implementation process for client solutions.Support "Title 50" Code of the United States Government.Responsible for engineering designs, planning, installation and execution of projects.Maintained COMSEC security practices regarding handling, storage and transmittal of classified material.Familiar working within DCID6/3, NISPOM and FIPS Best Practices, Principals and Directives.Support and manage process changes when needed to improve the customer satisfaction.Coordinate telecommunication installations, moves and changes to end user environments .Work with customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and desktop configuration.Identifies and documents network requirements for specific needs of customers.Configure routers, switches, hubs and servers to support client requirements.Facilitate team meetings and communicate project status and issues to senior management.Act independently and as a team member to achieve milestones and devise methods to modify or adapt standard procedures as applicable. Network Security Specialist III @ Sprint Circuit Design Engineer/Project Manager/Supervisor @ MCI/WorldCom Inc Mapped circuit paths on UUNET/MCI backbone for DS1, DS3 and Sonet Ring circuitsWorked with teams to plan, develop, implement and administer new and improved information systems to meet customer's business requirementsCreated and tracked escalation charts for high-level statistics report to minimize the resolution timeframe associated with orders that experience delaysOversaw the coordination between Sales, Order Entry, Provisioning, Installation and the Scheduling Department for a team of Customer Install RepresentativesSupervised additional installation related projects as needed and developed efficient methods to improve timeframes related to installations, order entry and customer relations regarding various types of Internet technologiesAssisted with the development of electronic order management systems to maintain customer awareness of installation specifics (location, timeframes, appointment, status, etc.) and prepare presentations to properly manage customer expectations From March 2002 to August 2003 (1 year 6 months) LAN/WAN Engineer @ UUNET, Inc Duties consisted of reviewing, evaluating, interpreting and analyzing plans and information to assist customers in the setup, installation, implementation, integration and configuring of their LAN/WANsAssisted customers in the configuration of Cisco Routers, Cisco Switches, hub DSL connections, T1 fail over circuits and Analog Connections Assisted the end-user in security setup and firewall installs Implemented Domain Name Service, Zone files for Simple Mail Transfer Protocol account and POP3 accounts Created and delivered install reports and briefings on new technologiesTrained and mentored new hires From July 1998 to March 2002 (3 years 9 months) Senior Network Operations Technical Engineer/Lead @ Nextel Communications Provided third level support and leadership for 10-20 NNOC technical staff to include training, mentoring, problem resolution and scheduling of daily NNOC assignments and activitiesManaged and ensured optimal operation of all network hardware and equipment including routers, switches, hubs and UPSsDeveloped, implemented and tested network systems and resolved client issuesResearched, collated and completed reports for multiple shift managers and supervisors documenting current EBTS and Telco outage issuesInterfaced with multiple sub-contractors to facilitate site build and turn-upIdentified, analyzed and performed troubleshooting procedures to resolve network problems to ensure customer satisfaction From January 2004 to June 2007 (3 years 6 months) MCIWorldCom @ Nextel From July 1998 to October 2004 (6 years 4 months)