Currently leading all information technology and facilities management for EncoreCapital. Our rapidly growing portfolio has allowed me to leverage my global acquisitions experience and bring a degree of repeatability to our methods for integrations. While with the organization we have grown from a domestic only operation to one now working in over 6 different countries and total
Currently leading all information technology and facilities management for EncoreCapital. Our rapidly growing portfolio has allowed me to leverage my global acquisitions experience and bring a degree of repeatability to our methods for integrations. While with the organization we have grown from a domestic only operation to one now working in over 6 different countries and total collections have more than doubled.
After early assessments we have modernized our data center strategy, upgraded our dual MPLS approach and migrated all calling activity to new SIP platform, while simultaneously integrating new sites and business lines. Our servicing platforms as well have undergone a massive overhaul as we meet and exceed regulatory and audit requirements of the US Government and our business partners. My 300 person IT team of professionals have managed to integrate cloud options and servicing partners that drives a very cost effective IT solution with high operations focused results that make us a leader in our space. With over 3,500 call center seats and a dozen locations around the world we have built a financial services leader well respected in the industry.
Additional responsibilities have included running all corporate purchasing and achieving over 3 million in returned savings to the business. The real estate portfolio here at Encore, and its management as well has offered an opportunity to continue to learn and lead aggressively a cost management approach to our occupancy needs and operating environment that contributes to our success.
CIO, SVP-IT @ Responsible for technology and information assets of Encore Capital worldwide. From June 2012 to Present (3 years 7 months) Greater San Diego AreaCTO @ From August 2011 to July 2012 (1 year) VP and GM Virtualization Business Unit @ Currently lead all of the Virtualization and Monitoring Business Units for Quest Software. Extending Quests experience as a leading solutions provider for best run IT organizations beyond the physical stacks, and into the virtualization arena. Evolving a heterogeneous approach that ensures IT organizations today and tomorrow are able to seek the best value possible when delivering business value. I simplify IT.
Responsibilities include the formation of our strategies for product direction, acquisition, partnering across the leadership team for positioning, messaging and sales approaches that lead to superior performance. Our superior intellectual property stems from a cornerstone principle that starts and ends with the customer, and finding innovative ways to deliver efficiency and effectiveness, while killing complexity. From January 2010 to August 2011 (1 year 8 months) Senior Vice President - IT, BIO @ From March 2008 to January 2010 (1 year 11 months) VP-IT @ CIO of the West Area, a line of business responsible for over 12 Billion in annual revenue. In addition I ran the online channel which grew to a 2 Billion dollar channel under my leadership and support optimization grew to a bottom line value in excess of 1 billion in cost avoidance annually. From November 2001 to June 2007 (5 years 8 months) Director @ From January 1996 to April 2000 (4 years 4 months) Manager IT @ From January 1994 to February 1997 (3 years 2 months) Manager ERP Systems @ From 1994 to 1996 (2 years) Sergeant @ From 1986 to 1991 (5 years)
University of California, Berkeley From 1991 to 1994 Chesaning Union High SchoolHemlock High School Carl Eberling is skilled in: Mergers, Virtualization, Messaging, Data Center, Vendor Management, Strategic Planning, Integration, Program Management, ERP, Security, Architecture, ITIL, Change Management, Business Strategy, Process Improvement
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