Camille Hymes's Email Addresses & Phone Numbers

📖 Summary

Regional Group Vice President @ Jack in the Box Responsible for overseeing the day to day operations of 600 West Coast Region restaurants in an effort to optimize financial and operational performance and execution; demonstrates commitment and accountability for executing the Service Profit Chain (SPC) and Brand Promise by regional and restaurant management. Provides leadership for the region to maintain focus on internal service, external service, and building restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. From September 2009 to August 2010 (1 year) Region Vice President @ Jack in the Box Responsible for overseeing the day to day operations of 150 Southern California restaurants in an effort to optimize financial and operational performance and execution; demonstrates commitment and accountability for executing the Service Profit Chain (SPC) and Brand Promise by regional and restaurant management. Provides leadership for the region to maintain focus on internal service, external service, and building restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. From June 2007 to August 2009 (2 years 3 months) Division Vice President, Franchise Operations @ Jack in the Box Responsible for providing leadership in the oversight and management of business relationships with 42 franchise operators to support the Brand, including ensuring the use of Jack systems in 900+ franchise restaurants to drive consistency in operational execution and the guest experience. Provides leadership and guidance to 6 Regional Franchise Directors (RFD’s) in the oversight of franchise financial and operational performance; guest service, implementation and execution of JIB initiatives, menu enhancements, facility modifications, equipment upgrades, etc.; ensures a smooth flow of information between franchise operators and JIB management. Guides RFD’s in developing positive relationships with franchise operators that result in mutual trust and respect.Directs and verifies franchisee compliance with franchise agreements, trademarks, brand standards, and performance requirements. Oversees the documentation, communication and resolution of non-compliance issues; serves as primary liaison with the Legal department on franchise contract negotiation and franchise rewrites.Serves as the primary liaison between franchise operators and Corporate in the identification and resolution of franchise operational issues/concerns. Guides staff in applying leadership, influence, and functional expertise in counseling and coaching franchise operators to impact sales, profits, and operating standards to protect the Jack in the Box brand; identifies barriers affecting performance and oversees support in the development and implementation of sales and profit growth plans or corrective action plans. From July 2013 to November 2013 (5 months) Greater San Diego AreaDivision Vice President, Operations Initiatives @ Jack in the Box Responsible for working with, advising and ensuring that corporate based support projects reflect VPOs strategic direction for over 2,200 restaurants. With direction from VPOs, partners with corporate functional areas, such as HR, Finance, IS and Marketing in projects affecting operations.Develops and co-leads multi functional CSC/Field teams on Operations initiatives and goals as set by the Operations management. Provides direction, and participates on design of large-scale, strategic operational initiatives, projects and functions, including Budget/Forecast, food safety, new market development, road shows, HR and Compensation, and applicable franchise programs. Provides Operations insight to CSC SMEs to ensure that goals and objectives are met. Reviews the proposals and/or alternative solutions with Operations management; communicates back the approved implementation strategy and timeline to the multi-functional teams.Develops implementation plans and roll-out schedule; partners with CSC/Field SMEs to implement new projects or revise current programs; participates in the implementation process; serves as a key contact person between Operations and CSC/Field Support Departments. Prepares the communication materials on the new programs and projects and presents to the Operations management team. Oversees the implementation process, monitors post-implementation results; troubleshoots issues as needed; ensures successful execution. Analyzes the impact of program changes and new program introduction on Internal Service, External Service and Higher Profits as applicable; ensures the objectives are met on time and on budget. Monitors success of ongoing process improvement and identifies opportunities on process improvement; briefs the Operations management regularly. From September 2010 to June 2013 (2 years 10 months) Operations Manager @ ExxonMobil Provided management oversight to retail operations at 51 locations in Arizona with sales in excess of $61M and 190M gallons of motor fuel. Leverage cross-functional skills and store-specific operational systems to manage assets, budgets, and resources.Managed 13 direct reports, including territory managers (TMs), performance/support managers, recruiters, and trainees, consistently delivering strong performance results for gas retailer. Hold operations management and profit-loss accountability across essential business functions, setting strategic direction for stations and retail stores and defining operational tactics to ensure alignment with corporate objectives. Teach, coach, and train others on creating a safe work environment for associates and customers throughout the district. Increased store sales by 7% in 2004 and 2007 by implementing programs, maintaining customer focus, and executing consistently. From 1991 to 2007 (16 years) Vice President, Operations @ Starbucks Responsible for leading the day to day operations of 800+ Mid-Atlantic Region stores and 18,000+ partners (employees) in an effort to optimize the financial portfolio, operational performance, grow marketshare and lead in operational excellence; committed and accountable for delivering best in class results through our Mission and Values with the regional and portfolio leadership team. Full P&L responsibility for the business unit, accounting for $1.3+ billion in annual sales. Mid-Atlantic