Camille Chand, CHRL's Email

Employee Relations Advisor @ From July 2015 to Present (6 months) HR Consultant - Advisory Services @ - Support a base of 70,000 employees across Canada, including over 7000 managers, HR Business Partners, and business leaders - Function as a strategic partner to guide managers in decision making while weighing legal, financial, and reputational risks - Provide consultation and guidance on a wide range of HR policies including absence management, accommodations, hours of work, leaves of absence, conflicts of interest, and health and safety - Support managers in aspects of performance management and disciplinary processes - Propose innovative solutions to help leaders effectively manage their teams - Ensure business practices are in accordance with workplace policies and relevant legislation - Coach managers to integrate new policies or business initiatives into their daily operations - Conduct investigations and research into complex HR issues to ensure resolution and compliance - Serve as the primary contact for employees receiving Income Protection – provide clarification on packages, severance options, and responsibilities during the program - Collaborate with management and often lead projects and initiatives Achievements: - Gold Annual RBC Performance Award winner for 2014 - Quarterly RBC Performance Award winner for Q2 of 2014 and Q2 of 2013 From March 2012 to June 2015 (3 years 4 months) Human Resources Representative @ - Informed managers on processes and answered inquiries from employees on various topics including benefits, pension, payroll, short-term incentives, career development, and employee savings plans - Advised on recruitment processes relating to new hires, transfers, and promotions - Provided functionality support for recruiters using the Recruitment Management System - Advisory Services – Interpreted HR policies and procedures and apply to individual employee needs (i.e., escalation process, conflict resolution, leaves of absences, maternity leaves, and terminations) - Supported managers in using all MSS tools including SAP - Supported employees in using all ESS tools including Benefits Enrollment System and Pension Calculators - RBC Campus expert in explaining curriculum requirements, discussing learning opportunities, and resolving technical issues - Supported HR Consultants during busy periods with inquiries from managers and employees regarding income protection and severance/departure payment packages - Assisted with training and development coaching for new HR Representatives From July 2010 to March 2012 (1 year 9 months) Business Banking Sales and Service Representative @ - 2009 Gold Annual RBC Performance Award winner - 2009 (Q3) Quarterly RBC Performance Award winner - 2009 (Q2) Quarterly RBC Performance Award winner From April 2007 to June 2010 (3 years 3 months) Emergency Dispatcher @ From May 2005 to August 2006 (1 year 4 months) Psychology Research Apprentice @ - Recruited and scheduled research sessions with 50 participants from student database - Prepared and organized data collection materials using MS Excel - Administered 45 minute, one-on-one study to participants - Computed statistical analysis of data and collaborated with faculty From October 2005 to April 2006 (7 months) Install Planner @ From May 2003 to August 2004 (1 year 4 months)

Post-Graduate Certificate, Human Resources Management @ Seneca College of Applied Arts and Technology From 2007 to 2010 Honours Bachelor of Arts, Business Complement, HRM Specialization, Psychology Major @ University of Waterloo From 2002 to 2007 R. H. King Academy From 1997 to 2002 Camille Chand, CHRL is skilled in: Employee Relations, Human Resources, Performance Management, HR Policies, Customer Service, Coaching, Business Process Improvement, Call Centers, Relationship Management, Employee Benefits, Employee Engagement, Call Center, Talent Management, Policy, Recruiting, Leadership, Organizational Effectiveness, Time Management