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Calvin Lam

Premier Support Manager

Millbrae, California

Section title

Calvin Lam's Email Addresses & Phone Numbers

Calvin Lam's Work Experience

Okta, Inc.

Premier Support Manager

August 2013 to May 2014

San Francisco Bay Area

Qualys

Post Sales Manager - North America (SME)

March 2015 to January 2016

Good Technology

Sales Engineer - Mobility Security

November 2011 to September 2012

Sunnyvale, CA

Calvin Lam's Education

San Francisco State University

BS

Calvin Lam's Professional Skills Radar Chart

Based on our findings, Calvin Lam is ...

Confident
Troubleshooter
Private

What's on Calvin Lam's mind?

Based on our findings, Calvin Lam is ...

56% Left Brained
44% Right Brained

Calvin Lam's Estimated Salary Range

About Calvin Lam's Current Company

Okta, Inc.

Frequently Asked Questions about Calvin Lam

What company does Calvin Lam work for?

Calvin Lam works for Okta, Inc.


What is Calvin Lam's role at Okta, Inc.?

Calvin Lam is Premier Support Manager


What is Calvin Lam's personal email address?

Calvin Lam's personal email addresses are l****[email protected], and l****[email protected]


What is Calvin Lam's business email address?

Calvin Lam's business email addresses are not available


What is Calvin Lam's Phone Number?

Calvin Lam's phone (213) ***-*388


What industry does Calvin Lam work in?

Calvin Lam works in the Computer & Network Security industry.


About Calvin Lam

📖 Summary

Premier Support Manager @ Okta, Inc. From August 2013 to May 2014 (10 months) San Francisco Bay AreaPost Sales Manager - North America (SME) @ Qualys Recruited, developed and motivated 8 pre and post sales team members From March 2015 to January 2016 (11 months) Sales Engineer - Mobility Security @ Good Technology Conducted demos, proof of concept and roadmap with securing the BYOD (mobile) environment specializing in iOS and Android From November 2011 to September 2012 (11 months) Sunnyvale, CATechnical Support Engineer @ Qualys Assisted customer (phone and email) with simple to complex product and training issues. Conducted online product workshop and demonstrations of product and best practice. Collaborate with customers and third party vendors to address vulnerabilities in their products. Served as primary technical liaison between engineering and large enterprise customers. Performed proof of concept testing for false positive vulnerabilities. First responder to high priority customer issues. Conducted quality testing for beta products. Trained all new hires on company and team procedures From November 2005 to February 2007 (1 year 4 months) Operation Specialist II/System Administrator II @ Genentech Provide training and mentoring of new and existing team members. Developed new processes to improve group efficiency and effectiveness. Actively work with internal customers (system, application and network administrators) to improve reporting and procedure. System administration task which includes system backup and restore/recovery on Legato backup jukebox for NT, UNIX, and VMS clients. Use Big Brother to monitor, troubleshoot and resolve infrastructure server and network problems and incidents in a 24 x 7 mission critical environment. From October 2001 to November 2005 (4 years 2 months) Technical Support Specialist @ LookSmart Trained, developed and supervised junior staff. Responsible for lead technical services to internal end users, Netscape Calendar server administration and domain administration. Troubleshooting skills included computer hardware, Windows operating systems to the registry level for US and international users. Provided hands on training to users on hardware, Windows and Mac OS and business applications. From July 1999 to May 2000 (11 months) System Support Analyst @ Genentech Responsible for all computer related problems for 71 users in legal environment. Experienced in performing service and support for PC and Mac hardware and software in an Ethernet network environment. From January 1998 to June 1999 (1 year 6 months) Technical Support @ McCosker Corporation Supported construction accounting application for IBM AS400 mini systems for about 100 customers. From February 1997 to December 1997 (11 months) Security Solutions Architect @ Qualys -Directly responsible for $8 million in quarterly revenue-Conducted demos, proof of concept and roadmap with complex prospects and customers-Subject matter expert and technical resource on security technologies -Design, coordinate and implement security solutions for customers to insure customer success-Trained, developed and motivated 21 pre and post sales team members From February 2016 to November 2018 (2 years 10 months) Redwood Shores, CATechnical Account Manager @ Qualys -Consistently exceeding sales goal 3 of 3 quarters.-Prepared and delivered technical presentation to leads, prospects and customers From May 2014 to March 2015 (11 months) Technical Account Manager - Team Lead @ Qualys Sr. Technical Sales Engineer/Lead position is responsible for encouraging, inspiring and giving team members the tools they need to meet company goal. Responsible for $14 million in sales revenue.Responsibilities:• Directly responsible for annual revenue exceeding $14 million with over 2,000 customers.• Developed forecast and projections to direct business strategies and outcome.• Managed and provided vision, leadership and guidance for 8 subordinates with business and personal goals.• Set goals and objectives for team members to improve personal skills, increase productivity and meet company goals.• Developed, designed and generated audit systems for improving customer retention, reduce downsizing of renewal and increase upsell.• Developed and maintained relationship with reseller and consultant partners to drive sales.• Provided RFI, technical best practice and integration to customer's unique environment. From September 2009 to December 2011 (2 years 4 months) Technical Account Manager @ Qualys Sr. Technical Sales Engineer is responsible for actively driving and managing the pre and post sales process with direct and channel customers in the US north east region. Exceed target quota for 10 quarters.Responsibilities:Responsible for pre-sales and post-sales support for all US, Canada and Caribbean customers including customer presentations, installation, product best practice, network design and training. Assess, evaluate and help prospects and customers with technical deployment of vulnerability management, policy compliance and web application scanning productsIdentify and develop potential new business opportunitiesIdentified unique customer needs and worked with engineering, legal and marketing for fulfillmentResponsible for negotiating all deals with customersRespond to customer business and technical needsDeliver high-level and detailed sales presentations for upper management and direct users.Help SMB pre-sales team with closing prespective customersResponsible for continuing the strategy of developing and partnering with the major security vendors, system integrators, partners and value added resellersDirectly responsible for annual revenue exceeding $2.8 million with 500 customers. From February 2007 to November 2009 (2 years 10 months) NT System Administrator @ Looksmart, Setup and maintained application, database (MS SQL 7) and Internet Information Servers (IIS 5) for company infrastructure in Windows NT 4.0 server and Windows 2000 Server environment. Install and manage NT 4.0 and Windows 2000 server for the enterprise. Performed hardware, software and BIOS upgrades to Compaq and Dell servers. Responsible for resolution of network, operating system and application troubleshooting in a timely and documented manner. 24x7 mission critical environment. From 2001 to 2002 (1 year) UNIX System Administrator @ Looksmart, Installed, configure and maintained production, QA and development Solaris Sparc and Intel servers on a 24x7 environment. Monitored system services and network devices with third party software on site and at co-locations. Maintained named servers (DNS). Perform software releases and updates on mission critical servers and applications. Provide developers with 24x7 technical support. From July 2001 to October 2001 (4 months) Senior Claim Representative @ State Farm Insurance Commercial and personal line. Personal property and casualty claims and risk management. Negotiated settlements and investigated non-meritorious claims and safeguard company assets. Directly participated in planning, negotiating and resolving liability claims involving legal litigation. Participated in local and national disasters (Hurricane Andrew, Northridge Earthquake, Loma Prieta Earthquake, flood in New Orleans, etc.). From May 1992 to January 1997 (4 years 9 months) Security Consultant @ Tuvivet Security consultant providing clients with security insight and advice. San Francisco Bay AreaSales Engineer - Privacy and Compliance @ TRUSTe Product expert for sales team and technical lead on privacy solutions. From September 2012 to August 2013 (1 year) San Francisco Bay Area


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In a nutshell

Calvin Lam's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 8 month(s)

Calvin Lam's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 91% chance that Calvin Lam is seeking for new opportunities

Calvin Lam's Social Media Links

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