Bryan Caballero - CISM, ABCP, AMBCI's Email

I am a high-performance leader with over 15 years experience strengthening technology infrastructures, enhancing technology performance, improving service delivery, reducing costs and providing the strategic and tactical technology leadership that helps organizations achieve their goals. ► IT LEADERSHIP BACKGROUND: Over the course of my career, I have held senior IT roles with companies including National Bank of Canada, Deutsche Bank Canada, CIBC, Loblaws and others. In these roles, I have managed as many as 25 FTEs and held full accountability over strategic planning, IT governance, capacity planning, incident management, IT operations, telecommunications, continuity management, business recovery, project management and security. ► PERFORMANCE & RESULTS: My performance speaks for itself: • Managed a $5M network infrastructure upgrade for National Bank of Canada – completed on time and $25,000 under budget • Consolidated and renegotiated vendor contracts, saving $250,000 • Improved network standards and processes for improved IT service management • Rebuilt the entire disaster recovery, security and contingency planning program for Ontario Public Service • Designed and implemented new strategic visions and roadmaps for enterprise network and voice systems ► RELATIONSHIP MANAGEMENT: I am particularly strong building and managing relationships at all levels, both internally and externally. Internally, I have worked directly with lines of business to define service requirements and can discuss critical IT issues with executive teams and front line staff with equal efficacy. Externally, I have improved relations and negotiated SLAs with major 3rd-party vendors including IBM, Cisco, Genesys, Bell, Rogers, AT&T, and others. ► LEADERSHIP: As a leader, I know how to recruit top talent and am known for bringing out the best in my teams. ► CONTACT ME AT: bryan.caballero@gmail.com

Executive Director @ To develop and grow brand recognition, awareness, sales and operations of Pilla Sport Eyeware within the Canadian Marketplace. Secure short and long-term profitable business for Pilla through proactive business development and management based on fundamental understanding of the customers’ business, operations and objectives with the ability to act as a strong authority and be accountable to develop the business and meet strategic and tactical objectives Clarity, Confidence, & Results. Feel and Trust the Difference you can see. http://www.pillasport.ca From May 2015 to Present (8 months) CanadaPresident @ Archery and Shooting Sports Distributor and Reseller to the Canadian Market From August 2011 to Present (4 years 5 months) Ontario, CanadaDirector & Lead Technology Consultant @ Founded and manage a P/T consultancy providing a range of enterprise IT service management, infrastructure design and transformation services/consulting to emerging and established organizations. Successful engagements have included: Infrastructure Delivery and Service Delivery Business Relationship Management IT Service Management (Incident, Problem, Change, Demand) Customer and Vendor Relationship Management Resource Management RPF/RFQ/RFI Coordination Business Continuity / Disaster Recovery Project Implementation Operational Transformation and Support Telecommunications Management Capital Markets IT From August 1998 to Present (17 years 5 months) Senior Manager - BCM - Strategic Planning and Governance, Technology & Operations @ Reporting to the IT Director, brought in on contract to ensure the compliance of CIBC’s global business continuity program across 17 lines of business in the Contact Centre portfolio. Consulted across all business units and functional groups, holding full accountability for risk management and exposure minimization, policy development, analysis, testing, maintenance and compliance. Lines of business included: Telephone Banking Fraud-Loss-Prevention & Investigation National Risk Monitoring Presidents Choice Financial Retention and Mortgages National Support Line Cards Services From June 2014 to October 2014 (5 months) Toronto, Canada AreaManager - Major Incident and Problem Management @ Reporting into IT Service Management, directed service restoration for all major IT and business incidents (SEV1) across the entire global operation of 2600 retail stores, 40 distribution centres, offshore teams and the corporate head office. Supported the full range of enterprise infrastructure systems within the IT Service Management and ITIL framework. ● Redefined incident analysis, metrics and processes to improve response and mitigate future issues – worked directly with senior management and key lines of business From August 2013 to December 2013 (5 months) Manager, IT Operations (Director equivalent) @ Credited with managing and enhancing the organization’s global telecom (voice, wireline, wireless), network infrastructure (2000+ branches), engineering, service delivery and contact centre operations supporting 22,000 users. Global Head accountable for strategic planning, capacity planning, supplier/vender relations, incident management, expense management, project management, and security. Built and managed a team of 25 FTEs. ● Designed a new strategic vision and roadmap for the improved network/voice and contact centre infrastructure ● Managed the $5M project to upgrade the network infrastructure for increased WiFi/WLAN and BYOD traffic and improved network stability/reliability – completed the project on-time and $25,000 under budget ● Led all technical operations to bring the Bank’s help desk contact centre in-house from the previous IBM Service Desk – managed a seamless transition that improved service support and reduced costs 15% ● Saved $250,000 by consolidating network/voice MSAs, contracts and managed services for Capital Markets ● Redesigned all network/voice standards, processes and SLAs/SLOs for IT service management, vendor technical governance and internal stakeholder/business integration ● Established all new telecom and network security standards, KPIs, and tolerance levels ● Improved 3rd-party vendor relationships with Bell, Rogers, Telus, AT&T, Cisco, IBM, NetScout and Genesys From April 2011 to April 2013 (2 years 1 month) Business Continuity Disaster Recovery Planning & Security @ Revitalized the entire disaster recovery, security and contingency planning program supporting Provincial ministries, Corporate Security and ITS. Accountable for backup and recovery strategies, plans, testing, risk management, service delivery, and regulatory compliance. Managed 3rd-party vendor relationships, contracts and negotiations. ● Reduced costs 10% by identifying and implementing improved vendor management processes ● Managed major successful RFP processes from initial technical requirements through selection, engagement specifications, termination plans and contract negotiation From April 2010 to April 2011 (1 year 1 month) Toronto, Canada AreaSenior Systems Analyst / Associate, Trading Infrastructure & BCP Lead @ In senior IT roles, managed all infrastructure systems and telecommunications for the Trading floor with concurrent control over Deutsche Bank Canada’s entire Business Continuity program. Reported to CEO and Regional IT Vice President. ● Developed DB’s first crisis management exercise, setting the standard for future exercises globally ● Passed all regulatory, 3rd-party and external risk audits (with commendations) for DB’s Business Continuity, Pandemic and IT Disaster Recovery programs ● Established an improved wireless handheld policy and introduced a new telecom expense solution that reduced costs 25% over the previous year From August 2006 to April 2010 (3 years 9 months) Senior Specialist - Server and Desktop L3 @ Reporting to Sr. Manager, Desktop / Server group provided 3rd level and escalation coordination and emergency change management for desktop / server infrastructure / software distribution for internal and external suppliers From 2003 to 2006 (3 years) Toronto, Canada AreaAssociate - Infrastructure Trading Operations @ Reporting to Regional IT VP, performed Capacity planning and forecasting, implementation and support of Financial markets Infrastructure (telecom, server/database, market data, data centres. From 1995 to 2000 (5 years) Toronto, Canada AreaNetwork Specialist @ Implemented customer projects and technical requirements related to product and solution expertise, lead the development of strategies / plans to achieve Microsoft solutions and customer objectives Provided companies with Day To Day support, Pre / Post Sales, design and administrative experience and understanding of scalability, availability, and reliability with Microsoft architectures From 1993 to 1995 (2 years) Toronto, Canada AreaSpecialist - Trading Floor Support @ Provided 24/7 Support of CIBC's trading floor voice, pc, applications and market data systems From 1992 to 1995 (3 years) Toronto, Canada Area

Mohawk College From 1992 to 1995 Denis Morris Bryan Caballero - CISM, ABCP, AMBCI is skilled in: Vendor Management, Disaster Recovery, IT Management, ITIL, Data Center, Business Continuity, Security, Telecommunications, IT Service Management, Networking, Information Technology, Change Management, IT Operations, Infrastructure, Risk Management