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Brian Wray

Director Of Customer Experience Engineering

Customer Experience Innovator & Adoption Expert! Making Brands Great Through Digitization! Creator, Designer, Maker

Raleigh-Durham, North Carolina Area

Brian Wray's Work Experience

Pivot Technology Services Corp.

Director Of Customer Experience Engineering

Raleigh-Durham, North Carolina Area

Wray Enterprises, Inc.

CEO / President

Raleigh, North Carolina

inContact, Inc.

Senior Sales Engineer

March 2010 to June 2011

Brian Wray's Education

East Carolina University

BS in Ind Tech, Architecture and Mechanical Design / Business Admin / Construction Mgmt/ Mathematics

1994 to 1997

Western Carolina University

Studied Physical Education and Criminal Justice

1993 to 1994

Garner Senior High School

High School Diploma, Soccer and Architechture

1989 to 1992

Brian Wray's Professional Skills Radar Chart

Based on our findings, Brian Wray is ...

Structured
Driven
Quiet

What's on Brian Wray's mind?

Based on our findings, Brian Wray is ...

52% Left Brained
48% Right Brained

Brian Wray's Estimated Salary Range

About Brian Wray's Current Company

Pivot Technology Services Corp.

Director of Engineering for Customer Experience Solutions for Pivot CX Solutions Architects, Operations, and Subject Matter Experts.

Frequently Asked Questions about Brian Wray

What company does Brian Wray work for?

Brian Wray works for Pivot Technology Services Corp.


What is Brian Wray's role at Pivot Technology Services Corp.?

Brian Wray is Director Of Customer Experience Engineering


What is Brian Wray's personal email address?

Brian Wray's personal email address is br****[email protected]


What is Brian Wray's business email address?

Brian Wray's business email addresses are b*****@wrayenterprises.com, b*****@nc.rr.com, and b****[email protected]


What is Brian Wray's Phone Number?

Brian Wray's phone (704) ***-*340


What industry does Brian Wray work in?

Brian Wray works in the Information Technology and Services industry.


About Brian Wray

💼 Past Experience

Brian Wray, Director of Customer Experience Engineering at Pivot Technology Services Corp, has More than 10 years of experience in the customer experience industry, including 10 years as a Prime Contractor for Advanced Telephony Solutions, 10 years as an Executive and Consulting Manager for Contact Centers and Unified Communications Systems, and 2 years as a Senior Consulting Solutions Engineer with Contact Center and Unified Communications Systems Solutions at ShoreGroup. Wray also has experience in Product Management and Engineering Development, and is responsible for fostering customer relationships and providing strategic consulting to meet customer needs.


🎓 Education

Brian Wray's education has prepared him for a career in physical education and construction management. In 1994, Brian Wray earned his BS in architecture and mechanical design from East Carolina University. From 1997 to 1998, Brian Wray studied physical education and criminal justice at Western Carolina University. While at Western Carolina University, Brian Wray also completed a high school diploma, soccer team and architecture degree. Wray's professional experience:Brian Wray has been a physical education and construction management instructor since 1997. He has taught at a variety of schools, including Garner Senior High School, where he taught soccer and architecture until 1992. In his time at Garner Senior High School, Brian Wray helped teach over 30 students, including elite athletes. In addition to his teaching career, Brian Wray has also served as the athletic director at Garner Senior High School for six years.In his free time, Brian Wray enjoys playing the guitar and spending time with his wife and two children. He is a former member of the American Legion and is actively involved with numerous organizations, including the American Cancer Society and the American Heart Association.


💡 Technical & Interpersonal Skills

Brian Wray has over 15 years of experience in the customer experience industry and 4 years as a Senior Consulting Solutions Engineer, with a focus on Customer Relationships and Solution Delivery.Brian has a comprehensive understanding of customer experience, product management, and engineering, and is known for his ability to develop relationships with and consult with his customers to meet their needs. He has a strong technical background, and has contributed to several product Family of Solutions, such as the concentrator/broadcast switching product UCCE and Cisco's Unified Communications Platform, in his position as Senior Consulting Solutions Engineer at ShoreGroup. In his previous role, Brian was responsible for strengthening customer relationships and providing solution deliverables to businesses in the Mid-Atlantic, South East, and North East Regions. He is also an experienced presenter and has deliver keynote presentations on a variety of customer experience topics.


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In a nutshell

Brian Wray's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 5 month(s)

Brian Wray's Willingness to Change Jobs

Unlikely

Likely

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There's 74% chance that Brian Wray is seeking for new opportunities

Brian Wray's Social Media Links

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