Brian Haenni's Email & Phone Number

💼 Past Experience

Director, Customer Care and Reimbursement Support at BTG. January 2014 to September 2017 (3 years 9 months). Designed, launched (within 90 days), and manage BTG's first 3rd party patient service reimbursement HUB to support interventional vascular product / procedure launch with a miscellaneous J-code and an unlisted procedure code.Proposed, launched (within 30 days), and manage BTG's first patient copay assistance program.Responsible for ongoing reimbursement HUB innovation, specialty pharmacy management, and related data analytics for global executives and commercial field personnel, as well as participation on the commercial leadership team.Conducted several national sales meeting presentations on reimbursement, specialty pharmacy processes, and patient access.Designed, implemented, and manage consolidated US customer service HUB across multiple product lines with no additional headcount.Designed, launched, and manage BTG’s first 3rd party inside sales team for hospital-based antidote products. Senior Director at Lash Group from March 2008 to January 2014 (5 years 11 months) in Charlotte, North Carolina Area. Work with pharmaceutical and biotech manufacturers to design, implement, and manage reimbursement and adherence service programs for patients and health care providers in ophthalmology, oncology, multiple sclerosis, and pediatrics. P&L responsibility for 10 programs, up to 170 people per team. Moved into Operations to lead Shared Services department, with responsibility for 70 Benefit Verification Specialists, 280 Annual Benefit Verification temps, 5 CoPay Specialists, and 40 Data Intake Specialists, support 38 Lash client programs.Led integration team and developed integration plan to integrate 200 person, $20 million clinical services organization into Lash Group, working across finance, HR, IT, Legal, Sales, and Operations. Responsible for ongoing communication and change management efforts with clients and internal business groups, from executives to call center associates.Created Product Development Strategy in 90 days to convert Lash from custom CRM development for each client to a standard CRM platform. As part of the strategy, created the Client Segmentation framework, grouping 45 clients into three categories, based on revenue, innovation need, and market potential that continues to drive product offerings, pricing decisions, and staffing models with Operations and IT.Designed and led implementation plan to migrate 12 custom CRM systems to a standard product. Assembled onsite and offshore team of 22, managing 14,000 hours to complete 8 migrations in first 7 months. Responsible for ongoing communication and change management efforts with clients and internal business groups, from executives to call center associates.Created Lash’s first Project Management Office (PMO), consolidating 38 project managers and business analysts into a single client services team and establishing standard processes and tools to manage internal and client IT development work. Consultant at Astadia from October 2006 to March 2008 (1 year 6 months). as the largest on-demand/SaaS consulting firm, Astadia delivers world-class deployments of on-demand technology. From concept and design through implementation and support, our technology consultants help you gain real-time visibility, automate processes and enable team collaboration. Managing Partner at CRM Methods from November 2005 to October

🎓 Education

Brian Haenni's Education:Brian Haenni has a BBA from The University of Georgia. He has also completed graduate studies at the University of Missouri-Kansas City, where he was a doctoral candidate in business Administration. Haenni is currently a business analyst and managing director with Haenni Solutions.

💡 Technical & Interpersonal Skills

Brian Haenni has a degree in Business Administration from the University of South Carolina and a degree in Technology from Clemson University. Brian has been working in customer service, reimbursement, and patient care for the last 7 years. He has experience with a variety of different companies, including ConnectiveRx, Dova Pharmaceuticals, BTG, Lash Group, CRM Methods, and Carney Inc.Brian Haenni enjoys working with people, and has a ability to bridle emotions and handle difficult situations. He is also incredibly productive and has shown a propensity for taking risks. Brian Haenni is a great communicator and has a knack for shutting things down when something isn't going according to plan.