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Brian Dowsing

Senior Escalation Engineer @ Riverbed Technology

Brian Dowsing Contact Details

Reading, United Kingdom
Senior Escalation Engineer @ Riverbed Technology
Command Centre Engineer – Network @ Savvis
Senior Network Analyst @ SunGard Availability Services UK

Senior Escalation Engineer @ Working in the EMEA TAC I am involved in resolving second, third and fourth level Riverbed appliance support cases. I make sure that SLA’s are consistently met and high customer satisfaction is consistently achieved. The main technology I support is Riverbed's Steelhead product range. Problem cases relate to appliance integration, configuration queries, hardware 

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