Bret McCollum's Email

An accomplished executive with over 20 years of strategic leadership in logistics and customer service. Globally experienced with state-of-the-art systems and material handling. Very proficient in all aspects of distribution, customer service, transportation and logistics. Proven leadership and motivational skills that foster and maintain a team environment in the workplace. A detailed history of customer satisfaction and financial contributions through systems enhancements, improvements in operating efficiency and cost reduction.

Vice President Distribution -Global Operations @ Responsible for all aspects of a multi-site international and domestic distribution operation, including Pearson’s K12, Assessments and Higher Education Divisions. Leading multiple global projects around the world with focus on insourcing, outsourcing and improving efficiency, including all contract negotiations. Guiding a solid team of over 800+ employees and 50M+ in operating budgets. • Consolidations/acquisitions of over 15+ North American, 10+ international distribution operations. International projects: • Singapore (Outsourced to 3PL) • Hong Kong/China (Pearson facility – review for WMS implementation) • Brazil (Build to Suit warehouse facility and operational review) • Mexico (Pearson run facility – operational review) • Spain (Originally 3PL facility moved to a Pearson run operation) • Malaysia (Outsourced to 3PL) Domestic Projects: • San Antonio, TX Facility (400Ksqft, closed and relocated to Indiana) • Texas depository (transitioned to Indiana operations) • Assessments (operations relocated to Indiana operations) • Connections Education (insourced 3 North American sites) • Successfully integrated all businesses into the Pearson or 3PL on time and under budget. Each business was unique with a different customer base and specific distribution requirements. Inventories consisted of a significant number of unit and SKU counts that required strategic planning and were transitioned in a method that was seamless to the customers • Consistently maintained visibility and access to all employees to ensure a positive culture in the distribution operations. • Consistently rated higher than corporate average in employee satisfaction surveys. From 2010 to Present (5 years) Vice President of Distribuiton/Customer Service Operations @ Responsible for all aspects of a multi-site customer center including distribution, customer service and call center operations, which includes Pearson’s K12, Assessments and Higher Ed Divisions. Achieved multi-year excellence awards for best in industry for customer service and distribution. In addition to being the most cost efficient facility, achieved number one in safest and least risk facility from our Global insurance provider Distribution Operations - Indianapolis, IN, San Antonio, TX, Madrid, Spain • Implemented team-building programs and employee incentives, encompassing all levels of employees, which resulted in a significant improvement in the overall culture and performance of the distribution center. • Managed multiple distribution sites, implemented similar systems, consistent policy and best practices to improve each operation. • Consolidated multiple acquisitions into existing operations, transitioning each seamlessly to the customers. Customer Service Operations - Indianapolis, IN, Chandler, AZ, San Antonio, TX • Transformed our struggling customer operations by exploring and implementing new tools, as well as building a solid team culture in our operation and earning the best in industry award. Launched/managed a customer service self-service site, resulting in significant additional traffic and self-service usage. • Multiple ERP’s (Oracle, SAP, Vista, home grown) • Phone system (Aspect switch/VOIP) • Knowledge base/email/case management (Right Now) • Document OCR scanning and workflow (Esker) • Call monitoring (Witness) • Speech analytics (Verint) • Successfully managed multiple customer service operations around the US and introduced new systems and center of excellence practices to improve each operation. • Created a team environment across the facility, breaking down the barriers, which can exist between office and warehouse environments. From 2001 to 2010 (9 years) Director of Operations @ Responsible for all aspects of order to cash including distribution operation, human Resources, IS&T, transportation, business management, and operations. Since Pearson’s acquisition of Macmillan Publishing the distribution operation served eight different business units. Accountable for customer satisfaction in a fast paced, state of the art distribution operation of 1,090,000 million square feet. • Seamlessly opened a new state-of-the-art, 576,000 square foot warehouse in an aggressive time frame (9 months from groundbreaking). No down time was required and full capacity was achieved within two days. Later expanded the facility to 1,090,000 million square feet. • Successfully implemented a warehouse management system (Logistics Pro for Warehousing and Traffic) under a 3-month time constraint. This included the Introduction of radio frequency terminals and several material handling changes. From 1995 to 2001 (6 years) Indianapolis, Indiana AreaDistribution Analyst, Supervisor and Distribution Manager @ Continued to grow in the company through multiple roles by continually adding responsibility and experience. Beta site in implementing a WMS and TMS systems, which were later bought and marketed as WMS systems, known as Warehouse Boss and Logistics Pro. Responsible for all phases of the finished goods operations including the development of annual capital and expense budgets for each department, as well as all personnel issues affecting the operation. From 1989 to 1995 (6 years) Greater Chicago Area

Bachelor of Arts Degree, Communications, Supervision @ Purdue University From 1984 to 1989 Leadership Development Program @ Eckerd College Bret McCollum is skilled in: Supply Chain Management, Supply Chain, Customer Satisfaction, Process Improvement, Project Management, Cross-functional Team Leadership, Strategic Planning, Management, Warehousing, World Class Customer Service, SAP ERP, ERP Oracle, Distribution Center Operations, Operating Budgets, Capital Projects