Image of Brannon Skillern

Brannon Skillern

Head of Talent Management @ IEX Group, Inc.

Head of People at Square Roots

New York, New York

Ranked #446 out of 8,920 for Head of Talent Management in New York

Section title

Brannon Skillern's Email Addresses & Phone Numbers

Brannon Skillern's Work Experience

IEX Group, Inc.

Head of Talent Management

January 2015 to Present

Aviary (now Adobe)

Director of Program Management

January 2013 to January 2015

ZocDoc

Project Manager

August 2009 to December 2012

Brannon Skillern's Education

Vassar College

B.A French Literature

2002 to 2006

Brannon Skillern's Professional Skills Radar Chart

Based on our findings, Brannon Skillern is ...

Passionate
Collaborative
Active

What's on Brannon Skillern's mind?

Based on our findings, Brannon Skillern is ...

21% Left Brained
79% Right Brained

Brannon Skillern's Estimated Salary Range

About Brannon Skillern's Current Company

IEX Group, Inc.

Managing and scaling culture, employee engagement, and hiring. Oh, and being a part of fixing Wall Street.

Frequently Asked Questions about Brannon Skillern

What company does Brannon Skillern work for?

Brannon Skillern works for IEX Group, Inc.


What is Brannon Skillern's role at IEX Group, Inc.?

Brannon Skillern is Head of Talent Management


What is Brannon Skillern's personal email address?

Brannon Skillern's personal email address is b****[email protected]


What is Brannon Skillern's business email address?

Brannon Skillern's business email addresses are not available


What is Brannon Skillern's Phone Number?

Brannon Skillern's phone (212) ***-*122


What industry does Brannon Skillern work in?

Brannon Skillern works in the Internet industry.


Who are Brannon Skillern's colleagues?

Brannon Skillern's colleagues are Christa Montano, Tobias Peggs, and Tina Mullen


About Brannon Skillern

📖 Summary

Seasoned NYC startup veteran specializing in scaling people, systems, and process within high-growth startup environments. Loves taming the chaos in a rapidly scaling business, optimizing for best practices and operational efficiency without slowing the pace. Will always be a project manager at heart – thinks in spreadsheets, databases, and Gantt charts. Total nerd for organizational management and company culture theory. Killer executer. Passionate Android user. Fluent in French.Head of Talent Management @ Managing and scaling culture, employee engagement, and hiring. Oh, and being a part of fixing Wall Street. From January 2015 to Present (1 year) Director of Program Management @ Optimized process, systems, and organizational structure through period of rapid growth and business strategy expansion through acquisition, keeping product and engineering teams focused while monitoring culture and morale through the transition. - Spearheaded company identity exercise, designing and implementing a strategic framework to tackle identification of company mission, values, strategic anchors, and business objectives - Streamlined the product design and development process, overhauling existing tools and introducing agile project management methods - Directed all people operations initiatives, including systematizing the hiring process, managing all role transitions, creating HR policies, implementing and maintaining new employee onboarding process, and designing and overseeing employee performance reviews From January 2013 to January 2015 (2 years 1 month) Project Manager @ Seventh employee at fast-growing NYC healthcare startup, managing major project implementations and ongoing client relationships for large high-profile healthcare organizations. Liaised between tech team and client to outline product requirements and deliver to internal and external expectations. Served as internal product manager for backend tools to increase efficiency. - Built implementation plan and client relationship maintenance processes for new business segment from ground up - Increased revenue of high-level strategic accounts through successful implementation process and identification of new business opportunities From August 2009 to December 2012 (3 years 5 months) UK Community Manager @ Managed team of 4 customer service associates; served as point of escalation for complex customer support. Monitored quality metrics and relevancy of site content to customer base. Reported regularly and ad hoc on customer trends and aggregate feedback on product features. Worked closely with remote tech team to escalate technical defects while managing customer expectation. Liaised with external vendors and outsourced business partners. • Transitioned the base of customer service operations from New York to London • Reduced response rate interval by 30% during a period of high customer service volume • Doubled volume of customer service requests handled while reducing headcount by 40%. This was achieved by implementing and closely monitoring new metrics for team performance. From November 2008 to July 2009 (9 months) London, United KingdomCommunity Associate, UK @ As brand ambassador, interacted with and assisted job seekers through email and LiveChat. Developed product and market knowledge of the online recruitment industry while acquiring internal and external customer-facing skills. Provided site content and quality control for recently launched UK site, an important aspect of which included developing publication criteria to ensure that all vacancies were equal to TheLadders.co.uk brand standards (servicing only local high end career market of £50k+). Aggregated feedback from the UK market to escalate important issues to our product development team. • Designed training program centering on job publication criteria based on market research • Spearheaded new hire onboarding program to integrate new London hires into the company • Created program to familiarize New York-based hires with the company’s UK expansion venture From June 2007 to November 2008 (1 year 6 months) English Teaching Assistant @ Taught English to French high school students. Traveled Europe. From September 2006 to April 2007 (8 months) B.A, French Literature @ Vassar College From 2002 to 2006 Brannon Skillern is skilled in: Start-ups, CRM, Project Management, People Operations, Organizational Culture, Product Development, Management, Team Leadership, Process Optimization, Training, Recruiting, Strategy, Performance Management, Software Project Management, Market Research


Brannon Skillern’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Brannon Skillern's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Perceiving (P)

Average Tenure

1 year(s), 6 month(s)

Brannon Skillern's Willingness to Change Jobs

Unlikely

Likely

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