Bogdan Ghinghes's Email Addresses & Phone Numbers

📖 Summary

DevOps / Application Support Engineer @ Daily Tasks : - Administration, troubleshooting and configuration of QA, test and development systems. - Scripting, automation and integration work. - Implementation of new products and services. - 3rd line infrastructure support for Monitise products. - Functional and change control documentation. - Capacity planning and management around QA, development and test systems. - Respond to P1 and P2 incidents impacting the Monitise service. - Perform root cause analysis on problems with no known root cause in conjunction with the problem management team. - Support of release activities through the lower environments into production. - Release Management experience of working with Enterprise Software Tech used in my daily tasks : - GlassFish, Sun Application Server, Tomcat, Apache HTTP Server, SQUID Proxy, Solaris, Linux, ActiveMQ., Fuse, IBM WebSphere, Hudson/Jenkins/Jira/Gerrit, CVS, Mercurial, GIT, Eclipse, VMWare, Solaris Zones, LDOMs From August 2015 to Present (5 months) London, United KingdomSubject Matter Expert @ Daily tasks : - Review applicants to evaluate if they meet the position requirements. - Train new hired employees on specific technologies used in the company - Provide coaching, feedback and assistance to help desk representatives to make sure they understand new policies and procedures for quality. - Monthly evaluations to identify strengths and weaknesses in the organization's quality processes and provide employees with timely and relevant feedback. - Proactively advise & recommend specific actions to upper management and team members, on critical situations or similar incidents where a understanding of the issue and the client situation is required - Ensure that all incidents are coordinated under the time limits set by the contracts - Analyse tickets from a technical and procedural point of view in order to maintain a very high quality level towards the customer. - Asses the urgency of the issues based on the information received from the client and the SLA’s established by the contract - Respond to client complaints, providing resolutions in the shortest time possible. - Act as the first escalation point - Facilitate the communication between the team members and the superior (manager). - Report team related problems to supervisor - Report team related technical issues to Problem Management, Knowledge Management and supervisor From September 2013 to June 2015 (1 year 10 months) Bucharest, RomaniaTechnical Support Specialist @ IT Support Specialist providing quality solutions for maintenance and improvement of windows server 2003/2008 based applications and services. My daily tasks were to : - Provide technical support for Windows XP/7 core applications - Manage databases and systems functionality by applying problem solving techniques - Manage Virtual Machines according to customer's needs - Analyse business impact on various problems and situations - Document cases for each incident or request by logging all related activities - Handle all customer data securely - Interact with client and functions consistently, until problem solution - Provide timely resolutions to client issues - Install new computer hardware and software according to standard procedures and test their functionality following specific operational procedures - Perform problem management and end-to-end problem ownership - Maintain a positive client relationships even in severe and pressurized situations From September 2012 to September 2013 (1 year 1 month) Bucharest, RomaniaCall Center Representative @ As a Call Center representative, my main tasks were to : - handle e-mail requests from customers based in Italy or the UK - handle incoming calls from Italian customer's - change contract data in our internal CRM - update our knowledge base on a daily basis with new information from our technical department - short translations from Italian to English and vice versa From May 2012 to July 2012 (3 months) Bucharest, RomaniaReceptionist @ Direct contact with customers Handling Bookings/Client Requests through phone or e-mails Direct contact with suppliers Booking local tours for customers. Managing specials tours for customer. From September 2009 to April 2012 (2 years 8 months) Rome Area, ItalyReceptionist, Tourism @ ANPA From 2012 to 2012 Ingegneria Delle Telecomunicazioni, Engineering @ La Sapienza From 2009 to 2012 Bogdan Ghinghes is skilled in: Teamwork, Databases, System Administration, Active Directory, Windows Server, IT Service Management, Team Management, Operating Systems, Software Installation, Testing, Web Applications, SQL, Programming, Servers, MySQL