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Bogdan Ghinghes

DevOps / Application Support Engineer @ Monitise

System Engineer at Thomson Reuters

London, United Kingdom

Ranked #793 out of 15,860 for DevOps / Application Support Engineer in United States

Section title

Bogdan Ghinghes's Work Experience

Monitise

DevOps / Application Support Engineer

August 2015 to Present

London, United Kingdom

AQUASoft Contractor for IBM Romania

Subject Matter Expert

September 2013 to June 2015

Bucharest, Romania

AQUASoft Contractor for IBM Romania

Technical Support Specialist

September 2012 to September 2013

Bucharest, Romania

Bogdan Ghinghes's Education

ANPA

Receptionist Tourism

2012 to 2012

La Sapienza

Ingegneria Delle Telecomunicazioni Engineering

2009 to 2012

Bogdan Ghinghes's Professional Skills Radar Chart

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Bogdan Ghinghes's Estimated Salary Range

About Bogdan Ghinghes's Current Company

Monitise

Daily Tasks : - Administration, troubleshooting and configuration of QA, test and development systems. - Scripting, automation and integration work. - Implementation of new products and services. - 3rd line infrastructure support for Monitise products. - Functional and change control documentation. - Capacity planning and management around QA, development and test systems. - Respond to P1 and...

Frequently Asked Questions about Bogdan Ghinghes

What company does Bogdan Ghinghes work for?

Bogdan Ghinghes works for Monitise


What is Bogdan Ghinghes's role at Monitise?

Bogdan Ghinghes is DevOps / Application Support Engineer


What is Bogdan Ghinghes's personal email address?

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What is Bogdan Ghinghes's business email address?

Bogdan Ghinghes's business email addresses are not available


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What industry does Bogdan Ghinghes work in?

Bogdan Ghinghes works in the Information Technology and Services industry.


Who are Bogdan Ghinghes's colleagues?

Bogdan Ghinghes's colleagues are Cynde Carley, Neha Kale, Rachael Blomer, Jen Leverty Borgstrom, Debbie Fritze, Joe Jackson, Vijay Umapathy, Kirill Iordanskiy, Emma Thomasson, and Carmelo Lauro


About Bogdan Ghinghes

📖 Summary

DevOps / Application Support Engineer @ Daily Tasks : - Administration, troubleshooting and configuration of QA, test and development systems. - Scripting, automation and integration work. - Implementation of new products and services. - 3rd line infrastructure support for Monitise products. - Functional and change control documentation. - Capacity planning and management around QA, development and test systems. - Respond to P1 and P2 incidents impacting the Monitise service. - Perform root cause analysis on problems with no known root cause in conjunction with the problem management team. - Support of release activities through the lower environments into production. - Release Management experience of working with Enterprise Software Tech used in my daily tasks : - GlassFish, Sun Application Server, Tomcat, Apache HTTP Server, SQUID Proxy, Solaris, Linux, ActiveMQ., Fuse, IBM WebSphere, Hudson/Jenkins/Jira/Gerrit, CVS, Mercurial, GIT, Eclipse, VMWare, Solaris Zones, LDOMs From August 2015 to Present (5 months) London, United KingdomSubject Matter Expert @ Daily tasks : - Review applicants to evaluate if they meet the position requirements. - Train new hired employees on specific technologies used in the company - Provide coaching, feedback and assistance to help desk representatives to make sure they understand new policies and procedures for quality. - Monthly evaluations to identify strengths and weaknesses in the organization's quality processes and provide employees with timely and relevant feedback. - Proactively advise & recommend specific actions to upper management and team members, on critical situations or similar incidents where a understanding of the issue and the client situation is required - Ensure that all incidents are coordinated under the time limits set by the contracts - Analyse tickets from a technical and procedural point of view in order to maintain a very high quality level towards the customer. - Asses the urgency of the issues based on the information received from the client and the SLA’s established by the contract - Respond to client complaints, providing resolutions in the shortest time possible. - Act as the first escalation point - Facilitate the communication between the team members and the superior (manager). - Report team related problems to supervisor - Report team related technical issues to Problem Management, Knowledge Management and supervisor From September 2013 to June 2015 (1 year 10 months) Bucharest, RomaniaTechnical Support Specialist @ IT Support Specialist providing quality solutions for maintenance and improvement of windows server 2003/2008 based applications and services. My daily tasks were to : - Provide technical support for Windows XP/7 core applications - Manage databases and systems functionality by applying problem solving techniques - Manage Virtual Machines according to customer's needs - Analyse business impact on various problems and situations - Document cases for each incident or request by logging all related activities - Handle all customer data securely - Interact with client and functions consistently, until problem solution - Provide timely resolutions to client issues - Install new computer hardware and software according to standard procedures and test their functionality following specific operational procedures - Perform problem management and end-to-end problem ownership - Maintain a positive client relationships even in severe and pressurized situations From September 2012 to September 2013 (1 year 1 month) Bucharest, RomaniaCall Center Representative @ As a Call Center representative, my main tasks were to : - handle e-mail requests from customers based in Italy or the UK - handle incoming calls from Italian customer's - change contract data in our internal CRM - update our knowledge base on a daily basis with new information from our technical department - short translations from Italian to English and vice versa From May 2012 to July 2012 (3 months) Bucharest, RomaniaReceptionist @ Direct contact with customers Handling Bookings/Client Requests through phone or e-mails Direct contact with suppliers Booking local tours for customers. Managing specials tours for customer. From September 2009 to April 2012 (2 years 8 months) Rome Area, ItalyReceptionist, Tourism @ ANPA From 2012 to 2012 Ingegneria Delle Telecomunicazioni, Engineering @ La Sapienza From 2009 to 2012 Bogdan Ghinghes is skilled in: Teamwork, Databases, System Administration, Active Directory, Windows Server, IT Service Management, Team Management, Operating Systems, Software Installation, Testing, Web Applications, SQL, Programming, Servers, MySQL


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In a nutshell

Bogdan Ghinghes's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 3 month(s)

Bogdan Ghinghes's Willingness to Change Jobs

Unlikely

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