Bobby Sands

Vice President Customer Excellence & Interim VP of Global Support at Avalara | Greater Seattle Area

About Bobby Sands

Bobby Sands currently serves as the Vice President of Customer Excellence at Avalara, where he leverages his extensive expertise in Customer Experience and Success to enhance client satisfaction and loyalty across the organization. With a robust background in Professional Services and Implementation, Bobby has been instrumental in driving operational excellence and delivering exceptional outcomes for customers in the technology sector. His singular focus on delighting customers is evident in his strategic approach to customer account management, where he emphasizes an outcome-driven mindset that aligns with Avalara's mission to simplify tax compliance for businesses of all sizes.

In his recent role as Interim VP of Global Support, from July 2022 to March 2023, Bobby spearheaded key initiatives aimed at optimizing customer support processes and enhancing service delivery. His leadership in this capacity was marked by a commitment to improving customer service metrics and fostering a culture of continuous improvement within the support team. Bobby's expertise in Software as a Service (SaaS) and business intelligence has enabled him to implement effective strategies that not only resolve customer inquiries efficiently but also identify opportunities for upselling and cross-selling, ultimately driving revenue growth.

Bobby's proficiency in Oracle E-Business Suite and eBTax further complements his role, allowing him to provide tailored solutions that meet the unique needs of Avalara's diverse clientele. As he continues to champion customer success initiatives, Bobby Sands remains dedicated to creating a seamless and rewarding experience for customers, ensuring that their journey with Avalara is both productive and fulfilling.

Bobby Sands Work