Sales Driven Technical Leader with extensive experience in Solution Selling and Professional Services with a focus on driving results by solving customer problems. Business Savvy in key markets that drive demand for IT products and services, which today revolves around Cloud Computing. Strong ability to lead and participate in teams crafting customer solutions, with ability to inspire teams to drive results. Summary of Qualifications: ● Customer Focused Technical Leader ● Extensive experience in multi-vendor architectures ● Solution focused driving customer value ● Hands on Leadership Style – Player Coach ● Cloud Computing - IaaS, PaaS, SaaS ● Cloud Platforms - OpenStack, VMWare, AWS ● Orchestration Platforms - Chef, Puppet, Cloud Foundry, Ansible, RightScale ● Results driven TCO and ROI infrastructure and cloud assessments Specialties: Technology Sales, Customer Engineering, Technical Support, Customer Support, Software Support, Server Technology,Virtualization, Cloud Computing, Data Center Orchestration and Optimization, Operating Systems, Storage and De-Duplication technologies, Backup and Recovery.

Solutions Architect - Metacloud OpenStack @ Responsible for the Metacloud OpenStack Private cloud which is fully managed. Our team is part of the New Cisco Cloud division that is building out several cloud solutions. Metacloud's offering has become Metapod under Cisco. My role is a Sr. Architect basically helping Cisco drive the Metapod cloud offering into the market. Much of what I do is educate clients on how to adopt a cloud strategy, understanding OpenStack as well as what is different in our Managed Metapod offering. From October 2014 to Present (1 year 3 months) San Francisco Bay AreaSenior Solutions Architect @ Senior OpenStack Architect responsible for Pre Sales Engineering and Architecture for a growing team and product line. Responsibilities include client meetings, product presentations, demonstrations, POC, as well as deep knowledge in in Cloud Computing, virtualization, storage and networking. Metacloud's OpenStack platform combines the simplicity of the public cloud with the performance, security, and cost advantages of private cloud -- all on your existing infrastructure. Metacloud's flexible OpenStack platform is delivered as a service and can run on all leading hardware platforms. It delivers continuous innovation and feature updates, 24X7 proactive support and is backed by an unmatched SLA and is production-ready Day One. Metacloud empowers businesses to quickly and easily transform their infrastructure, freeing them to deliver dynamic business applications wherever they want, however they want. From April 2013 to Present (2 years 9 months) Director of Field Engineering @ Director of Field Engineering for Datalink covering the Bay Area and Pacific Northwest. Datalink is a System Integrator providing pre-sales architecture for product sales as well as on-site professional services to their clients. I drove my team to deliver over $1.2M in PS revenue annually with a high attach rate of product services to product sales. This included designing and building storage, data recovery and virtualization architectures, as well as selling technology assessments and managed services. Datalink is a solutions and systems Integration Company focused on delivering solutions from their Top Partners, including Cisco, NetApp, Symantec, Oracle/Sun, HDS, VMWare, Isilon, Dell and Quantum. We also build and deliver Professional Services around these vendors and the Solutions they provide. Many of their Engineers came from large some these large OEM's, including IBM, NetApp, Symantec, Cisco, Sun Microsystems, Hitachi, Brocade. From May 2009 to April 2013 (4 years) Manager - Western Area Data Center Practice @ Managed Solution Team that Specialized in Server Consolidation, Virtualization, Business Apps and HPC. Also managed server product specialist responsible for driving for x64 and SPARC product lines which drover over $80M server sales in the western US. We did this by requirements gathering, validation, uses case development and then developing the end clients solution. Provided leadership to Sales and Solutions teams on priorities and strategies and where we would apply resources. ● Secured over $20M in ERP platform sales by providing the right resource to manage the opportunities. ● Grew x64 business 40% YoY by driving early adoption, aggressive pricing process and focusing technical resources on strategic large opportunities. ● Drove $20M in additional revenue by launching proactive TCO/ROI initiative to show how clients could save money by leveraging faster technology. ● Created new sales opportunities thru TCO Studies and Consolidation/Virtualization workshops as well as POC engagements. End results was in all cases cost savings for clients. Examples below. From April 2005 to May 2009 (4 years 2 months) Lead Architect Western Area - Architecture Manager @ Lead Architect: Western Area Sales and Systems Engineering ● Provided leadership to all selling teams in Architecture, Solution Creation by understanding and documenting Client Requirements thru an Iterative process. ● Increased technical talent in Western Area by coaching and Mentoring junior Systems Engineers as well as working with their managers to understanding who was ready become an Architect. ● Provided Leadership and training by rolling out 3 Architecture Basic Courses to technical communities including pre-sales Engineers, PS Engineers and Tech Marketing Engineers. ● Performed TCO Thin client assessments, workshops and recommendations. ● Rolled out Sun's AIM methodology to Western Area - This included Sales thru Delivery Framework for Solution selling. (AIM = Architect - Implement - Manage). ● Supported targeted Major accounts within the Western Area on as needed basis which included eBay, Wallmart.com, Wells Fargo and many more. From July 2003 to 2005 (2 years) Systems Engineering Manager @ Managed Pre-Sales Systems Engineers (SE's) supporting the Sales and application of Sun's entire product line, including Servers, Storage and Software. Experienced in managing the support of large accounts, small accounts as well as Partners. * Exceeded revenue goals 5 of 7 years in strong partnerships with Sales Management. * Achieved over 260% Sales Goal in year 2000 as SE manager and Acting Sales Manager. * Achieved over 95% results on employee manager feedback surveys resulting in a stronger team. * Supported Sun's early entry into the Data Center thru focused support on Amdahl resale partnership and the SC2000. * Drove the Sales of the next Enterprise Platform (E4000-E6000-E10000) in to key accounts IT Department to run mission critical applications such as Oracle, SAP, PeopleSoft, Baan and others. * Saved a piece of history http://www.computerhistory.org/collections/catalog/102716463 From October 1996 to June 2003 (6 years 9 months) SunServices, Escalation Support Manager (Backline) @ Backline Languages Escalation Manager - worked with a team responsible for supporting GUI API and developer products/compilers (C, C++, Fortran, Java, Pascal and X-windowing API's) on Sun SunOS/Solaris platforms. Also handled the PC products group, including PC/NFS for Windows 3.1, WABI, PC Windows co-processor card. We also supported the all the API's that came with each product, mostly PC/NFS. This team also build one of the first websites in Sun called http://skool.corp which housed all of the call reporting metrics of the call center. This was early Mosaic and early adoption internally of this new web technology. * Technical Manager in Sun's 1-800-USA-4SUN Support Center. * Managed BACKLINE escalations into Engineering working to provide bug fixes to Sun's clients. * Participated in SunServices ISO 9000 certification resulting in a higher quality of service as well as an important certification. * Managed Senior Engineers responsible severity 1 - red escalation, problem duplication, bug submissions and problem resolution. * Drove “on-site” escalation to Field SSE's when required to resolve issues From March 1994 to September 1996 (2 years 7 months) Xerox Engineering Systems - Regional Systems Manager @ Presales Engineering Manager for Versatec, leader in large format plotting. Supported the Sale of Enterprise plotting systems that interfaced to CAD/CAM Systems, EDA Systems, Oil Exploration Systems, GIS Systems and many more. These systems were based on many different hardware platforms, from IBM Mainframes with either VM/CMS (early Virtualization) or MVS, Mini Computer platforms (Dec, Prime), Unix based servers (IBM, Sun, HP) and even on PC's running BSD or Xenix. Supported multiple OS's with graphics API tool kit(s), and hand on experience programing experience with the tool kit(s). From 1989 to 1994 (5 years) Systems Analyst @ Presales Systems Engineering for Versatec, Supported the Sale of Enterprise plotting systems that interfaced to CAD/CAM Systems, EDA Systems, Oil Exploration Systems, GIS Systems and many more. Hands on experience in multi platforms, from IBM Mainframes with either VM/CMS or MVS, Mini Computer platforms (Dec, Prime), Unix based servers (IBM, Sun, HP) and even on early PC's. Supported multiple OS's with Graphics Plotting API tool kits; Hand on experience programing with the tool kit in support of many graphical applications. Provided Pre and Post Sales support to end user and OEM customers, including Calma, Cadence, SDA Systems, Daisy, and Mentor Graphics. From 1984 to 1989 (5 years)

BS, Computer Science and Math @ California State University-Hayward From 1979 to 1984 Bill Harper is skilled in: Virtualization, Operating Systems, Server Technologies, Storage, Unix, VMware ESX, Data Center, Backup Solutions, Solution Selling, Servers, Cloud Computing, Management, Storage Solutions, Enterprise Software, Pre-sales