ITIL Expert certified professional with 10+ years of experience in IT Service Management processes and tools, ServiceNow Certified System Administrator with practical knowledge of ServiceNow as an ITSM tool with Quick learning ,decision making capabilities with an experience of handling a team of more than 25 resources

Project Manager - Service Transformation @ Started to work as Project Manager for ServiceNow implementation as SME. From June 2015 to Present (7 months) Dallas/Fort Worth AreaService Transformation Manager @ Working as Service Transformation Manager handeling - contineous servicment improvement, Service improvement plans in Incidement Management, Problem Management and Change Management processes in client environment. From December 2014 to June 2015 (7 months) Sr. IT Service Management Consultant @ As an IT Service Management Consultant, I am handeling - ITIL Process Assesment, Gap Analysis, Process improvement Plans, recomendations, Service improvement Plans, IT Service Management Process Audit. Incident Management, Problem Management, Change Management, IT Service Catalog Management, From October 2010 to December 2014 (4 years 3 months) Phoenix, Arizona AreaIT Service Management Consultant @ IT Operations and IT Service Management Processes Owner From July 2005 to October 2010 (5 years 4 months) Incident Manager @ Worked as Incident manager. From July 2004 to July 2005 (1 year 1 month) Mumbai Area, India

Master of Computer Applications (MCA), Computer Science, A @ North Maharashtra University From 2002 to 2004 Bachelor of Arts (B.A.), English Language and Literature, General, B @ North Maharashtra University From 1999 to 2002 HSC, Science @ Mahatma Gandhi Vidyalaya, Varangaon From 1997 to 1999 SSC, General @ Janata High School Sakari. Bhusawal. From 1993 to 1997 Bharat More is skilled in: ITIL, Process Development, Process Improvement, IT Service Management, ServiceNow Implementation and Administration, ITIL Process Assessment, ITIL Process, Service-Now, Incident Management, Problem Management, CMDB, Change Management, Service Delivery, PMP, Requirements Gathering