Bernard Louvat's Email & Phone Number

💼 Past Experience

Bernard Louvat has 2 years of experience as a digital entrepreneur. Bernard Louvat is presently a SVP & GM, Digital Transformation at Nuance Communications from April 2018 to June 2018 (3 months). SVP & GM, Digital Customer Engagement at Nuance Communications from October 2016 to March 2018 (1 year 6 months) in Greater Los Angeles Area. I managed the Digital Customer Engagement LOB of Nuance Communications globally, a $100 million ARR SaaS business in the CRM space, while integrating TouchCommerce into Nuance. The product line comprised of many solutions to allow customers and brands to converse effectively across channels including web, mobile web, apps, social, messaging apps, and emerging voice platforms such as Amazon Echo/Alexa.The solutions included a targeting engine, a virtual agent powered by conversational AI (artificial intelligence) for text and voice, voice biometrics for authentication, content personalization, sms and messaging, live chat, co-browsing and digital voice and video. The solutions delivered huge improvements in call volume reduction, sales and NPS. Co Founder CEO - Evolution Robotics (acquired by iRobot) at Idealab from May 2001 to July 2004 (3 years 3 months) in Greater Los Angeles Area. Co-Founder of this venture-backed high tech start-up that develops and provides AI/robotics technologies to the consumer electronics and retail industries. Company was sold to iRobot, Inc. (IRBT) and its spin-off EvoRetail was sold to Datalogic SpA (DAL.MI). Founder President Office Depot France at Office Depot from January 1995 to December 1996 (2 years) in Paris. Launched Office Depot in France. Consultant at Bain & Company from September 1986 to June 1989 (2 years 10 months) in London, Paris, Boston. Worked on strategy projects in the technology, consumer products and retail practice for Global 2,000 clients. Founder President & CEO at TouchCommerce (acquired by Nuance Communications) from October 2004 to September 2016 (12 years) in Greater Los Angeles Area. LAVA Award for best Software M&A exit in Southern California in 2016. Built from the ground up a venture-backed $60 million ARR Enterprise Live Chat and Messaging SaaS business growing at 30% CAGR at the time of the sale with blue chip clients such as AT&T, Verizon, Comcast and Bank of America to name a few. Lead investors were Emergence Capital and Sierra Ventures.Winner of numerous software technology awards. Through the TouchCommerce Digital CustomerEngagement platform and solutions, Ecommerce and Ecare self service and conversion is optimized with the use of real-time, predictive analytics leveraging Web Big Data to offer a suite of engagement solutions combining personalization of web content, automated assistance, virtual assistance and live assistance via chat, SMS, video chat, call back and co-browse to drive dynamic and highly targeted consumer interactions online.TouchCommerce delivers an average 20% increase in Ecommerce conversion. TouchCommerce clients are leaders in the telecom, cable, retail, travel, media, and

🎓 Education

Bernard Louvat is a highly experienced man when it comes to business. He holds a degree from Lycée Hoche in 1982 and then an earned BS in Business Administration from HEC School of Management in 1983. he worked as an Associate Vice President at Wernher von Braunsentriptix AG from 1986 to 1991. In 1991, he joined Harvard Business School as an MBA. Bernard Louvat is highly experienced in business and has a lot to give to his clients and colleagues. He has a proven track record of success and is a passionate learner who enjoys learning.

💡 Technical & Interpersonal Skills

Bernard Louvat has a combined 10 years of experience in customer service, sales, and business development. He has worked in the industry of customer service, sales, and business development for companies like Nuance Communications, The Disney Store, Staples, and Citysearch. He is currently the president and CEO of TouchCommerce, a company that provides a suite of digital customer engagement solutions.Prior to this, he was the country manager for The Disney Store in France, and lead investor and partner of the company. He is also the founder and CEO of Bizbuyer.com, a company that provides online purchasing solutions for small businesses.