PERSONAL PROFILE With new business development, sales and operational management experience spanning over 20 years, Bernadette has worked for leading blue-chip companies in a variety of sectors throughout her career including Contact Centre, IT (Hardware and Software), Financial and the Service industry. Having spent time with companies driving new business to increase their market share and retaining...
PERSONAL PROFILE With new business development, sales and operational management experience spanning over 20 years, Bernadette has worked for leading blue-chip companies in a variety of sectors throughout her career including Contact Centre, IT (Hardware and Software), Financial and the Service industry. Having spent time with companies driving new business to increase their market share and retaining existing customers, Bernadette’s skills and experience ensures customers find new accounts, develop existing accounts and increase their customer base. Experienced in the following roles: Account Management, Business Development, Sales Management, Contact Centre Management, Sales Operational Management. Previous experience of working in global companies, eg: Tetra Pak and HP and also helping SME companies with their sales efforts, have afforded Bernadette a breadth of skills and experience in building successful relationships with companies, irrespective of size. SALES and COMMERCIAL EXPERTISE: • Leadership • Senior Sales Management (Contact Centre, field sales, direct/indirect sales) • Prince 2 • TAS Qualified (Target Account Selling) • SPIN Qualified (SPIN Selling) • Securing and retention of B2B customers • Contact Centre and Field Sales business development • Devising and Implementing strategic Marketing Campaigns (B2B and B2C) • Presentation • Communication • Networking • Financial planning and financial management • Budget control and budget managementBusiness Development Manager @ Ascensos offer a variety of customer contact centre solutions for the UK and International Market. Business Development Manager, sourcing outsourcing opportunities across a variety of sectors. From January 2014 to August 2015 (1 year 8 months) Motherwell, United KingdomHead of Contact Centres @ XS Remarketing offer free debt advice and have arranged thousands of debt solutions on behalf of customers, indcluding Individual Voluntary Agreements (IVAs) and Trust Deeds (PTDs). Senior Operations Manager: 3 contact centres, outbound sales, inbound customer care, training, coaching, recruitment. From July 2013 to October 2013 (4 months) Director @ Red Valley provides telesales and telemarketing outsourced contact centre services to SME and Corporate businesses throughout the UK, with a particular focus on IT. Red Valley provided the following services: •Outsourced business development services (consultancy, telesales strategy, sales training, sales coaching) •Outbound telesales campaigns to assist companies in achieving their commercial and telesales market growth plans. •Data cleansing/senior decision maker appointment setting/selling over the phone. From October 2009 to April 2013 (3 years 7 months) Business Development Consultant @ Largest privately owned software company in the UK, selling Software and Services to the Accountancy Practices in the UK and Northern Ireland Business Consultant achieving growth in market share by winning new business selling Accountancy Software and Services in Scotland, North of England and Northern Ireland. From January 2008 to October 2009 (1 year 10 months) Business Development Manager @ IT Industry, Hardware and Service Sales Volume Direct Account Manager, Field Sales Focusing on growth and business retention by winning new business in competitor accounts and account management of existing customers. From April 2005 to September 2007 (2 years 6 months) Sales Manager @ Sales Manager - Successfully managing sales teams to achieve new business targets and growth in specific market sectors. From May 1999 to April 2005 (6 years) Sales Manager @ Compaq - IT Industry, Hardware and Service Sales. Managing sales teams across all 4 products segments, Printer, Server, Desktop and Laptop and Services. Managing inbound and outbound sales teams across SMB and Corporate Account Base. Successfully coached, mentored and used standard HR practices to manage all aspects of teams' performance. From September 1999 to February 2005 (5 years 6 months) Hardware SalesTelesales Account Manager @ Responsible for the development of new business within SMB accounts in the UK. Achieved individual new business targets From May 1999 to September 1999 (5 months) Territory Account Manager, Field Sales @ Responsible for the development of new business across NHS/Social Work Departments and Local Authorities in Scotland. From September 1997 to December 1998 (1 year 4 months) Sales Co-ordinator @ Packaging Industry - Sales Co-ordinator, Scotland From April 1992 to February 1996 (3 years 11 months) HND Business Studies with French, Business/Managerial Economics @ Bell College of Technology From 1982 to 1984 St Brides High School, East Kilbride, Glasgow. 1976 - 1982 From 1976 to 1982 Bernadette Young is skilled in: New Business Development, Management, Business Development, Sales Management, Account Management, Campaign Strategies, Training, Sales, Sales Process, Leadership, Marketing, Sales Operations, Product Development, Human Resources, CRM
Business Development Manager
January 2014 to August 2015
Motherwell, United Kingdom
Xs Remarketing Ltd, Financial Services
Head of Contact Centres
July 2013 to October 2013
Red Valley Consulting Limited
October 2009 to April 2013
IRIS Software Ltd
Business Development Consultant
January 2008 to October 2009
Business Development Manager
April 2005 to September 2007
May 1999 to April 2005
September 1999 to February 2005
Hardware SalesTelesales Account Manager
May 1999 to September 1999
Thyssen Engineering (Stair lifts) Ltd
Territory Account Manager, Field Sales
September 1997 to December 1998
Tetra Pak Ltd
April 1992 to February 1996
Ascensos offer a variety of customer contact centre solutions for the UK and International Market. Business Development Manager, sourcing outsourcing opportunities across a variety of sectors. Ascensos offer a variety of customer contact centre solutions for the UK and International Market. Business Development Manager, sourcing outsourcing opportunities across a variety of sectors.
What company does Bernadette Young work for?
Bernadette Young works for Ascensos
What is Bernadette Young's role at Ascensos?
Bernadette Young is Business Development Manager
What industry does Bernadette Young work in?
Bernadette Young works in the Outsourcing/Offshoring industry.
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