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Benny Soo

Product Manager

Product Manager

San Francisco, California

Section title

Benny Soo's Email Addresses & Phone Numbers

Benny Soo's Work Experience

Revolving Games

Product Manager

San Francisco Bay Area

Cloudcade

Product Manager

July 2017 to August 2019

San Francisco Bay Area

GREE International, Inc

Live Operations Project Manager

October 2015 to April 2017

San Francisco Bay Area

Benny Soo's Education

San Francisco State University

Industrial Arts

2000 to 2006

George Washington High School

1996 to 2000

Benny Soo's Professional Skills Radar Chart

Based on our findings, Benny Soo is ...

Perceptive
Pragmatic
Cause-and-effect oriented

What's on Benny Soo's mind?

Based on our findings, Benny Soo is ...

52% Left Brained
48% Right Brained

Benny Soo's Estimated Salary Range

About Benny Soo's Current Company

Revolving Games

Frequently Asked Questions about Benny Soo

What company does Benny Soo work for?

Benny Soo works for Revolving Games


What is Benny Soo's role at Revolving Games?

Benny Soo is Product Manager


What is Benny Soo's personal email address?

Benny Soo's personal email address is b****[email protected]


What is Benny Soo's business email address?

Benny Soo's business email addresses are not available


What is Benny Soo's Phone Number?

Benny Soo's phone (213) ***-*122


What industry does Benny Soo work in?

Benny Soo works in the Entertainment industry.


Who are Benny Soo's colleagues?

Benny Soo's colleagues are Christopher Hui, Ziou Tang, Zeke Marks, and Ziou Tang


About Benny Soo

📖 Summary

Product Manager @ Revolving Games San Francisco Bay AreaProduct Manager @ Cloudcade -Led the creative and product vision throughout all stages of production cycle on two shipped titles as the product owner-Created new game feature documentation specs aimed at optimizing monetization, engagement, and retention-Managed production pipeline across multidisciplinary teams using Jira, Asana, Confluence, and Google Docs-Led the game design team to systematically create balanced spreadsheets, content, and features to execute effective live operation events-Managed the QA, CS, Live Ops, and CM teams to effectively drive key product decisions in a holistic method by including player and team feedback-Worked with business intelligence team gathering raw data to analyze and optimize KPIs using Tableau, BigQuery, and Excel-Worked with lead engineers and marketing to publish and update apps on various platform stores such as iTunes App Store, Google Play, Steam, Kongregate, and Amazon Appstore-Sourced and managed new relationships that drove revenue, opportunity, and fit into overall company initiatives including getting front page features through various app platforms From July 2017 to August 2019 (2 years 2 months) San Francisco Bay AreaLive Operations Project Manager @ GREE International, Inc -Directly managed a team of 5 Live Operations Associates to effectively achieve strategic goals and revenue targets on War of Nations and DragonSoul titles-Responsible for game's live operations PLM strategy and content release planning attributing to $3mil+ monthly in existing user revenue-Prepared and presented weekly KPI reviews on game's revenue performance, game health, and upcoming plans to stakeholders and senior management-Drove new game features, game events, and content updates from inception briefs/specs to production deployment using tools such as Smartsheet, Excel, Google Apps, Versions, and Jenkins-Collaborated cross-functionally with Business Owners, Project Managers, Game Designers, Product Managers, Engineers, Artists, QA, and Community Managers to drive key business metrics using a hybrid scrum and waterfall process with tools such as Smartsheet, Slack, Jira, and Confluence-Daily data analysis of game economy balances, event performances, and revenue trends using raw SQL data and Tableau dashboards-Led the development and implementation strategy of a new in-game event currency and shop system feature saving approximately ~$40k worth of EV in items per week-Balanced in-game economy and altered core game loops as necessary due to changing player trends while maintaining overall player satisfaction to stablize month over month DAC decline From October 2015 to April 2017 (1 year 7 months) San Francisco Bay AreaSenior Live Operations Associate @ Kabam -Planned and executed engaging in-game content such as PVE campaign levels, gear, items, prizes, and events to meet and exceed studio revenue targets for two top grossing mobile games-Worked with game production team to help with game design concepts, spec reviews, game tool optimizations, and new content release notes with a focus on driving positive LTV and revenue-Improved existing live operation processes and created effective monetization events for a $250mil+ external IP based strategy title-Ran analysis tracking of ARPU, MAC, DAC, item sales, monetization events, conversions and content adoption using programs such as MySQL Workbench, Microsoft Excel, Google Apps, Spotfire, Datameer, and in-house admin Tools-Trained Product Managers, BI, Producers, Designers and new Live Ops members on a global scale(China, Germany, Korea, and USA) on various successful live operation monetization strategies and tactics on mobile strategy games-Concepted and created documentation/specs for untapped game design ideas to promote monetization and player retention such as seasonal leaderboards and event currency rewards-Organized and facilitated a bi-weekly meeting with a group of key active players to gauge community sentiment, locate untapped monetization opportunities, and identify potential problems From September 2013 to October 2015 (2 years 2 months) San Francisco Bay AreaTechnical Account Manager @ AccessData -Managed 15+ high priority enterprise accounts with care and precision to ensure customer satisfaction as well as profitability for the company-Inside Technical Account Manager for 50+ clients ranging from law firms, federal entities, and companies-Responsible for supervising 9 non-scripted Technical Support Representatives in a high volume call center setting-Troubleshooted complex software applications utilizing diagnostic skills related to software and hardware setup, database management, data analysis, and operating system configuration of company products-Developed ongoing procedures of configuring, installing, and shipping server hardware appliances to customers for remote software deployment-Assisted T1/T2 Support Representatives with difficult escalation cases involving our products on SQL Server 2008, Windows Server 2003/2008, and Windows XP/Vista/7-QA'ed software on multiple test environments both physical and virtual while documenting in Sharepoint and Alexsys Team-Handled sales requests from Account Managers using Salesforce and WebEx to ensure a smooth experience for current and potential clients From January 2011 to September 2013 (2 years 9 months) San Francisco Bay AreaTechnical Support Engineer @ CT Summation acquired by AccessData -Responsible for contact with customers regarding technical questions and requests for the company’s product line-Top tickets closed in 2009 with a recognition of being in the top 5 of closed tickets in company's product support history-Consistently ranked the top performer in both quality and quantity of cases closed in the past two review periods-Answered 15-30 support requests from phone, voicemails, and emails daily-Worked daily with MS Office, Lotus Notes, Salesforce, Nortel, MS SQL 2005, VMware, and Citrix Xenapp-Assisted clients with software installations, upgrades, and server migrations From May 2007 to January 2011 (3 years 9 months) San Francisco Bay AreaInstaller Technician Lead @ Best Buy -Led one of the three Installer Technician teams at the San Francisco location-Provided complete solutions to client's home and business technological needs-Performed on-site consultations, troubleshooting problem areas, installations of product and software, and firmware updates-Collaborated with computer specialists with wireless network integrations-Managed client job priorities and time to finish tasks on schedule despite rapid changing circumstances From October 2006 to May 2007 (8 months) San Francisco Bay AreaMeter Reader @ EBMUD -Read several styles of water meters in an assigned area, in varied neighborhoods and terrains, and in all weather conditions-Recorded meter readings on specially processed IBM cards-Checked for inoperative, defaced, or bypassed meters and for street, house, or meter number changes-Completed forms and logs quickly and accurately to alert the customer as a courtesy, when consumption was unusually high-Initiated field orders to repair damaged meters or to report street leaks or unsafe conditions for the District-Answered questions regarding meter reading, customer billing, or consumption; refered customers to the proper District unit if additional information was requested From October 2005 to April 2006 (7 months) San Francisco Bay AreaDesktop Support Technician @ Cyberhunt -Installed PC related hardware and software according to client standards-Configured new equipment based on tight schedules and deadlines-Assisted users with desktop software such as Microsoft Office-Maintained 40+ networked computers running both Windows 2000 and XP-Upgraded all hardware on all networked computers -Coordinated with LAN administrators on network problem troubleshooting-Supported clients’ problem areas in person, by phone, by fax, and email-Worked with MS Office, Symantec Ghost, Photoshop, Tinasoft, and Linux servers-Removed spyware and other malware with Adaware and Spysweeper From May 2002 to July 2005 (3 years 3 months) San Francisco Bay AreaCommunity Admin @ Total Entertainment Network -Moderated the online chat lobby for TEN games.-Created game/area levels for multiple online games on the TEN platform.-Created in-game tournament rules and events for one of the most popular TEN games, ARC. From 1998 to 1999 (1 year)


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In a nutshell

Benny Soo's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 11 month(s)

Benny Soo's Willingness to Change Jobs

Unlikely

Likely

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