Benjamin Lee's Email Addresses & Phone Numbers

DIGITAL STRATEGY & ENGAGEMENT: Deep understanding of the Digital related imperatives facing industries today, particularly in Financial Services (specifically related to web, secure platforms, smart devices & social). Experience and expertise in setting and driving a Digital strategy using a human centered design thinking approach. KEY ACCOUNT MANAGEMENT: Expertise in listening to key clients, understanding and anticipating...

DIGITAL STRATEGY & ENGAGEMENT: Deep understanding of the Digital related imperatives facing industries today, particularly in Financial Services (specifically related to web, secure platforms, smart devices & social). Experience and expertise in setting and driving a Digital strategy using a human centered design thinking approach. KEY ACCOUNT MANAGEMENT: Expertise in listening to key clients, understanding and anticipating clients’ needs and their business needs to find the best solution for both client and company and maximising the value from the client. BUSINESS ENGAGEMENT: Successfully builds, manages and influences internal and external stakeholder relationships to drive positive business results and resolve issues with a friendly and honest approach. COMMERCIAL & CUSTOMER FOCUS: Clear understanding of financial and commercial levers and a strong ability to identify and exceed customer requirements. PROCESS IMPROVEMENT: Black Belt certified in deploying Six Sigma & process improvement tools (Work-Out/Kaizen) to improve ‘as is’ processes and the end customer journey and PRINCE2 project management methodology.DIGITAL STRATEGY & CONCEPT DEVELOPMENT @ • Strategic development of GE Capital's primary digital channels to drive digital sales, self service, and a greater omni-channel customer experience across GE’s multiple channels including in-store, websites, smart devices, secure customer platforms, call centre and social. • Apply design thinking/human centered design innovation frameworks and tools as the cornerstone to drive digital, product & channel strategy, transformation & innovation. • Optimise the customer experience across all customer facing channels. • Understand current and emerging digital trends to identify opportunities & determine the relative priorities and developing a digital investment roadmap with associated commercial cases. • Lead a team of twelve digital professionals that define, execute and manage new digital minimum viable product (MVP) concepts through to market launch. • Being the escalation point for all digital channel related issues, be it resourcing, scope, or delivery related concerns. From September 2014 to Present (1 year 3 months) DIGITAL STRATEGY & CHANNEL DEVELOPMENT @ • Strategic development of NAB’s primary digital channels to drive digital sales, self service, and a greater customer experience with NAB’s websites, mobile apps on smartphone & tablet, and secure customer platforms for the Consumer and Business (small, medium and large) customer segments. • Development of Consumer & Business digital channel roadmaps, shaping of digital channel strategies and new innovations and business cases to obtain investment funding. • Coordinate and lead the shaping of the Enterprise Digital investment portfolio across the business units for Financial Year (FY) 2013 to 2016 investment funding including the identification of common Enterprise digital foundational capabilities. • Engaging and influencing a multitude of stakeholders across the individual business units (Personal, Business, Wholesale, Wealth and UBank) and also Technology to ensure alignment to the Enterprise Digital strategy agenda. • Development of Enterprise Digital strategy papers and packs to feed into Board level, Group Executive and Executive General Manager meeting discussions. From May 2012 to August 2014 (2 years 4 months) BUSINESS ENGAGEMENT PARTNER @ • Senior account manager role with direct accountability for managing the strategic and day to day relationship with a number of assigned key business portfolios including UBank (NAB’s Digital Bank), Voice Services and the Customer Contact Centre. • Provide overall account management and ownership of the executive relationship to ensure the effective management of a portfolio of Technology services in line with business requirements across Service Planning, Service Development and Service Delivery activities. • Pitching and selling Technology services to ensure they are appropriately leveraged to maximise the value that Technology can add and drive operating profit improvements for the business portfolio. • Creation and maintenance of yearly portfolio account plans / roadmaps to track progress of strategies, monitor risks and actions and improve results. • Management of multiple virtual account teams to support the business portfolios. From October 2010 to May 2012 (1 year 8 months) Melbourne, AustraliaBUSINESS CHANGE LEAD @ • Project manager for a cross functional team from various parts of the business to deliver key initial phases of the project lifecycle including Idea, Initiation, Study, and Feasibility phases. • Coordination and development of the Outline, Initial and Full Business Cases to gain Executive authority to proceed. • Provision of regular MS Project reporting and project management information including risk and issues, dependencies, critical success factors, ongoing costs and benefits. • Liaise with key stakeholders, via workshops and brainstorming sessions to drive out and document detailed requirements and feasibility studies and resolution of issues. From June 2008 to September 2010 (2 years 4 months) London, United KingdomCO-BRAND CLIENT ACCOUNT MANAGER @ • Responsible for the strategic and day to day account / relationship management and contractual relationship with key UK co-brand Digital clients including eBay / PayPal and Ryanair. • Management of the P&L for the co-brand Digital credit card portfolios. • Setting, driving and managing the yearly account plan and roadmap with clients to track progress, monitor actions and improve results. • Managing any ad hoc requests, product enhancements or initiatives raised by the client through to resolution and selling into the client any product initiatives that GE would like to pursue to enhance the product and therefore its return. • Working closely with the Business Development Leader to prospect, pitch and close new business. From May 2006 to May 2008 (2 years 1 month) London, United KingdomNEW CLIENT & PRODUCT MANAGER @ • Dual role as business change manager and business analyst for large business transformation and new client credit card projects for GE Money UK. • Recruitment, management and professional development of two direct line reports. • Defining product value propositions, constructing the business case, gathering cross functional business requirements and engaging / managing cross functional stakeholders to launch the product to the requirements of the client. • Management of the core project management processes including the project charter, business case, stakeholder analysis plan, communication plan, project plan, RAID logs and chaired monthly project steering committee meetings. From September 2004 to May 2006 (1 year 9 months) London, United KingdomMANAGEMENT DEVELOPMENT PROGRAM ASSOCIATE @ • Graduated from an experienced GE leadership program designed to develop, mentor and fast track the leadership talent as identified by GE. A well respected program that challenges program participants to deliver results whilst on short term assignments. From June 2002 to September 2004 (2 years 4 months) GRADUATE PROGRAM, BUSINESS PROCESS ANALYST @ * Graduate Program From January 2001 to May 2002 (1 year 5 months) Bachelor of Applied Economics, Economics @ Monash University From 1997 to 2000 Bachelor of Commerce, Strategic Marketing @ Monash University From 1997 to 2000 Victorian Certificate of Education (VCE), VCE @ Emmaus College From 1990 to 1996 Benjamin Lee is skilled in: Digital Strategy, Design Thinking, Human-centered Design, Change Management, Process Improvement, Business Process, Six Sigma, Management, Leadership, PRINCE2, Credit Cards, Banking, Governance, Business Transformation, Business Analysis