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Ben Irizarry

Customer Success @ NodeSource

Senior Customer Success Manager at Twilio Inc.

San Francisco Bay Area

Ranked #1,093 out of 21,860 for Customer Success in United States

Section title

Ben Irizarry's Email Addresses & Phone Numbers

Ben Irizarry's Work Experience

NodeSource

Customer Success

January 2018 to March 2019

San Francisco Bay Area

JFrog

Customer Success Manager

October 2015 to October 2017

San Francisco Bay Area

Lumenis

Service Contract Sales Representative

May 2014 to October 2015

San Francisco Bay Area

Ben Irizarry's Education

San Jose State University

Bachelor of Arts (B.A.), Communication Studies

Ben Irizarry's Professional Skills Radar Chart

Based on our findings, Ben Irizarry is ...

Sociable
Straightforward
Observant

What's on Ben Irizarry's mind?

Based on our findings, Ben Irizarry is ...

52% Left Brained
48% Right Brained

Ben Irizarry's Estimated Salary Range

About Ben Irizarry's Current Company

NodeSource

As first NodeSource Customer Success hire and a one-man team, created program that aligned product development with customer needs while also meeting corporate retention and growth targets. Planned and led strategic initiatives to gather new insights from customers for data-driven roadmap feature prioritization. Built a collaborative and effective process that empowered customers with the features and capabilities...

Frequently Asked Questions about Ben Irizarry

What company does Ben Irizarry work for?

Ben Irizarry works for NodeSource


What is Ben Irizarry's role at NodeSource?

Ben Irizarry is Customer Success


What is Ben Irizarry's personal email address?

Ben Irizarry's personal email address is b****[email protected]


What is Ben Irizarry's business email address?

Ben Irizarry's business email addresses are not available


What is Ben Irizarry's Phone Number?

Ben Irizarry's phone (**) *** *** 407


What industry does Ben Irizarry work in?

Ben Irizarry works in the Internet industry.


Who are Ben Irizarry's colleagues?

Ben Irizarry's colleagues are Julián Duque, Alex Chun, Thomas DeMeo, Tyrus Smalley, and Joe McCann


About Ben Irizarry

💼 Past Experience

Irizarry has 4 years of experience as a Senior Customer Success Manager at Twilio Inc. where he was responsible for creating and leading customer success initiatives for the company. In his role, he helped to achieve customer retention and product engagement goals as first Customer Success Manager at the company. He also worked with other stakeholders to identify challenges and translate them into features requests and business objectives. Ben is also currently a Senior Customer Success Manager at JFrog, where he helped to establish cross-functional procedures to ensure solid client retention and product engagement. He also helped to define customer success processes and gather and analyzed customer data to create a strategic plan that aligned with overall corporate targets, including a 90+% retention rate. In his role, he was also a responsible for managing client relationships and generating revenue.


🎓 Education

Since leaving San Jose State University, Ben Irizarry has completed a Masters in Communication Studies from California State Polytechnic State University Pomona and a Bachelors of Arts from San Jose State University.Ben Irizarry is currently a student at California State Polytechnic State University Pomona, in the areas of communication studies and web development.Ben Irizarry has had multiple internships and projects with companies such as Oculus Rift, Apple Inc. and Croah Technologies. Further, Ben Irizarry has a current working relationship with the startup employer, Oculus VR.Ben Irizarry is highly experienced in web development, having worked on a wide variety of projects both online and off-line. In addition to this, Ben Irizarry is heavily involved in the digital media/online literacies movement, conducting research in this field as well. His research focuses on the ways in which online and offline forms of media experience "two different worlds." Irizarry's work in this area has been presented at a variety of international conferences and symposia.Currently, Ben Irizarry plans on025 concentrating his research on the ways in which digital media can be used to explore and share stories from the Latino American experience.


💡 Technical & Interpersonal Skills

dashboard of customer situation according to the product strategy in eyes of the customer saturn newsAs a senior customer success manager at Twilio Inc., Ben Irizarry was responsible for the overall customer experience and successful execution of businesses strategies. His experience working with businesses across a range of industries involved him in building effective customer relationships and identifying and resolving customer issues. One of his most notable projects was developing the launch strategy for the company's new platform, Twilio. In this role, he worked with customers and developers to create a dashboard that showed them the current state of their application and the fastest paths to success. In addition, he was responsible for coordinating and leading product strategy with customer representatives, as well as developing relationships with key technical stakeholders. Ben Irizarry also had significant experience in sales and support, and was able toPLAY an essential role in maintaining strong customer relationships and achieving corporate growth targets.Ben Irizarry's Military experience:Ben Irizarry is currently a junior in college and has served in the United States Marine Corps since 2007. He is USAF grunt and received his commission as a lieutenant in the Marine Corps Reserve in 2008.Education:Ben Irizarry is a senior at San Francisco State University and a senior in college. He is a senior in college with a degree in business administration.


Ben Irizarry’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Ben Irizarry's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

1 year(s), 3 month(s)

Ben Irizarry's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 85% chance that Ben Irizarry is seeking for new opportunities

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