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Becky Lombardo

Head of Operations @ ActivInstinct/Millet Sports (Majority Owned by JD Sports)

Logistics Director

London, Greater London, United Kingdom

Ranked #873 out of 17,460 for Head of Operations in United States

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Becky Lombardo's Email Addresses & Phone Numbers

Becky Lombardo's Work Experience

ActivInstinct/Millet Sports (Majority Owned by JD Sports)

Head of Operations

November 2014 to Present

Senior Operations Manager

April 2012 to October 2014

London, United Kingdom

Fulfilment Contract Manager

July 2010 to April 2012

London, United Kingdom

Becky Lombardo's Education

University of Birmingham

2:2 Physics

2000 to 2003

Becky Lombardo's Professional Skills Radar Chart

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Calm under pressure

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Becky Lombardo's Estimated Salary Range

About Becky Lombardo's Current Company

ActivInstinct/Millet Sports (Majority Owned by JD Sports)

 Managing service and change process for warehouse management and reporting system with Exact Abacus. Introduction of change control process and agreed key KPIs.  Managing marketplace activity within agreed performance criteria and to maximise profitability.  Reviewed all carrier contract and services to align with service priorities and achieved overall savings to budget.  Managed restructure...

Frequently Asked Questions about Becky Lombardo

What company does Becky Lombardo work for?

Becky Lombardo works for ActivInstinct/Millet Sports (Majority Owned by JD Sports)

What is Becky Lombardo's role at ActivInstinct/Millet Sports (Majority Owned by JD Sports)?

Becky Lombardo is Head of Operations

What is Becky Lombardo's personal email address?

Becky Lombardo's personal email address is b****[email protected]

What is Becky Lombardo's business email address?

Becky Lombardo's business email addresses are not available

What is Becky Lombardo's Phone Number?

Becky Lombardo's phone +44 ** **** *159

About Becky Lombardo

📖 Summary

Key Experience • Responsibility for all UK and international carrier selections • Managing multi lingual Customer Service operations and significantly improving key SLAs • Managing third party marketplaces in multiple territories eg Amazon, eBay, and Fruugo • Part of the team responsible for moving operations from multiple sites in Hemel Hempstead to a single site in Barnsley. Project completed in 1 year • Managing circa 40% growth every year in a predominantly manual operation • Improving like for like labour cost per unit year on year • Part of the team managing change of 3PL service provider in main Barnsley site • Moving overflow stockholding and customer returns processing to separate site run by new 3PL contracts • Main logistics contact for project which set up China operations in 9 monthsHead of Operations @  Managing service and change process for warehouse management and reporting system with Exact Abacus. Introduction of change control process and agreed key KPIs.  Managing marketplace activity within agreed performance criteria and to maximise profitability.  Reviewed all carrier contract and services to align with service priorities and achieved overall savings to budget.  Managed restructure of Customer Service team and introduction of performance management processes to improve KPIs and SLAs. Introduced shift patterns to significantly extend opening hours  Managed change to warehouse shift patterns and operating processes to improve efficiency and delivery on time SLAs  Introduction of additional carrier services e.g. Australian express, European returns and extension to UK express order cut-off time  End to end review of back order process and managed changes to improve customer experience and profitability. Also worked with Buying team to reduce volumes of back ordered items from 42% to average of 10% of sales  Introduction of nominated carrier scheme to improve flow and control of intake for B&M team and Warehouse  Worked with B&M teams on rewrite of PO system and review of order process and reporting. Introduction of much stronger processes allowed focus to be placed on open to buy management and reducing terminal stock significantly  Introduction of Metapack and rewriting of systems and processes in warehouse to significantly improve the flow and efficiency of picking, packing, intake and processing of back ordered items From November 2014 to Present (1 year 2 months) Senior Operations Manager @  Managed contracts with three different 3PL’s across five different sites. Three of the sites were in the UK, one in Australia and one in the US.  Main contact for all supply chain activities regarding the set-up of operations in China. Operation was stand alone from other global operations with a different WMS, back office system and web front end. All contracts were newly negotiated and product transferred via the UK operation. Project started in January 2013 and go live in line with target in October 2014  Managed both open and closed book budgets to the value of £45m  Managing significant peak growth year on year and large forecast fluctuations to maintain customer proposition on all express services and only minor changes to standard services. Supported process changes to allow us to take advantage of the latest carrier developments including introduction of a European next day delivery service and a an extension of UK next day delivery service to 9pm  Headed up the project to develop a system to allow stock to be replenished back to our main stockholding site to allow us to cope with significant unforecasted stockholding growth on a separate site without impacting sales. Project launched successfully and supported the business through Christmas 2013 and thereafter until automation was in place in early 2015  Part of the operations workstream to ensure fulfilment centre was ready for automation go live in Sept 2014. Key activities include end to end change of inbound processes and process flow at head office and in the FC; supplier compliance overhaul and balancing of temporary and permanent resource to support summer sale ahead of go live but limiting cost exposure when automation goes live From April 2012 to October 2014 (2 years 7 months) London, United KingdomFulfilment Contract Manager @ From July 2010 to April 2012 (1 year 10 months) London, United KingdomLogistics Manager @  Responsibility for reviewing Distribution Centre eCommerce service delivery levels for 7 different Brands  Managing 4 carrier contracts covering all customer deliveries and returns with a total spend in excess of £7m  End to end fraud process review including internal audit processes  Delivery of systems developments for service improvement from analysis and prioritisation through to testing, implementation and post-implementation review. Also involves liaison with Customer Service, carriers and Brand functions. Projects include change of standard delivery carrier, international delivery expansion and nominated day delivery  Responsibility for a project to manage residual stock across three distribution centres from design to implementation  Review of fraud process and system following management change  Review of distribution centre eCommerce processes following a major fulfilment system change to improve service quality and process efficiency  Responsibility for prioritisation, development and implementation of new delivery improvements. Included nominated day deliveries, text messaging delivery information to customers and capturing special delivery instructions at checkout From October 2005 to June 2010 (4 years 9 months) London, United Kingdom2:2, Physics @ University of Birmingham From 2000 to 2003 Becky Lombardo is skilled in: 3PL, Account Management, Change Management, E-commerce, Logistics, Management, Multi-channel Retail, Negotiation, Operations Management, Recruiting, Retail, Supply Chain, Supply Chain Management, Team Leadership, Team Management, Forecasting, Logistics Management

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In a nutshell

Becky Lombardo's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 7 month(s)

Becky Lombardo's Willingness to Change Jobs



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