Applications Sales Representative - Customer Experience @ To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where, and how customer want it. Oracle RightNow CX Cloud Service combines Web, Social, and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption,
Applications Sales Representative - Customer Experience @ To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where, and how customer want it. Oracle RightNow CX Cloud Service combines Web, Social, and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. RightNow's service enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom fro mission critical customer experience delivery.
- Engage Customers: Be consistent across all channels
- Empower Experiences: Connect the people and the knowledge
- Lean Insights: Understand true customer value
- Leverage Cloud: Deliver secure, reliable, and adaptive experiences
Oracle RightNow now offers an exciting new feature --> a Co-Browse solution enabling active collaboration to address queries and issues proactively in the most efficient and helpful way possible while increase service quality and agent productivity. From July 2014 to Present (1 year 6 months) Greater Minneapolis-St. Paul AreaBusiness Development Consultant @ As a Business Development Consultant with Oracle, I am responsible prospecting and gaining intel for current and possible clients. I analyze customer needs in terms of current business obstacles, identify projects and scope the best potential Oracle solution(s) to solve the customer’s needs. I have two main focuses: Building a sales pipeline and finding long term solutions to business pains within mid-size organizations. I specialize in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications. From January 2013 to July 2014 (1 year 7 months) Account Manager @ Account Representative for companies throughought the Metro Area. Aerotek provides contract, contract-to-hire, and direct hire placements at all levels within an organization. I am responsible for developing and maintaining relationships with customers to better supply them with the talent they need.
My Division within Aerotek specializes in recruiting and placing the following skill sets:
*Corporate Services (Clerical/Data Entry)
*Contact & Processing Centers (Call Center, Inbound/Outbound Sales, Customer Service)
*Accounting & Finance
Feel free to contact me with any questions at (952)814-2863 From January 2011 to January 2013 (2 years 1 month) Independent Agent - Sales Consultant @ Worked as an independent agent, 100% commissioned, much like a broker, for all major telecom providers. Cold called and networked for business, but used more of a consultative sales approach - identifying the customer needs based on usage, cost, and several other factors. From December 2009 to January 2011 (1 year 2 months) Senior Sales Representative/Team Lead @ • Responsible for developing and growing a territory north of the metro.
• Cold called 50 small and medium sized business daily and ran 10 weekly comprehensive sales presentations
• Provided leadership and training to new hires on sales models, strategies, prospecting, and overcoming objections.
• Managed and developed a team of 5, achieved daily and monthly goals From May 2008 to December 2009 (1 year 8 months)
Bachelor of Arts (B.A.) - History, American History (United States) @ St. John's University From 2004 to 2008 BJ Nelson is skilled in: Analysis, CRM, New Business Development, Sales, Recruiting, Business Development, Sales Process, Customer Service, Public Speaking, Cold Calling, ERP, Direct Sales, Sales Management, Salesforce.com, Call Centers, Account Management
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