Austin Adamcik's Email

Supervisor, Proxy Engineering and Technical Support @ - Nov. '14 to Mar. '15 - Managing both Proxy Operations & ETS teams until suitable backfill found for previous Proxy Operations Supervisor role. Resulted in managing 30 Proxy Ops & ETS analysts across three continents. - Manage global team of 10 Proxy ETS analysts located in two continents. - Team responsible for long-term health and capacity requirements of internet gateway infrastructure and service for ExxonMobil. Staff specializes in Microsoft Forefront Threat Management Gateway (TMG) outbound and reverse proxies and Websense V and X series gateway appliances. Team is also the escalation point for Proxy Operations for complex issues that require greater level of support/knowledge. - Manage all team tasks, change management, incident management, and problem management processes. - Manage team's staffing and development strategy. Creating training roadmaps to ensure new analysts have a structured, time-based training plan for on-boarding. Developing senior analyst training roadmap to continue training and challenging longer-term employees. Developing technical lead role to ensure technical oversight and improvements are continuously made within team. - Team leading global upgrade of existing TMG proxy servers with new Websense V and X series appliances to improve reliability and capacity of internet service. Real-time website categorization service expected to reduce Operations headcount by 3-5 FTE. - Team leading global rollout of outbound internet "lite" gateway infrastructure to improve performance where global Websense hubs introduce too much latency. Such locations include Melbourne, Lagos, and Calgary, among others. "Lite" gateways expecting to improve internet performance in such locations by 50+% over current infrastructure design. From November 2014 to Present (1 year 2 months) Houston, Texas AreaSupervisor, Proxy Operations @ - Manage global team of 20 Proxy Operations analysts located in three continents. - Team supports internet gateway servers for ExxonMobil, specializing in Microsoft Forefront Threat Management Gateway (TMG) outbound and reverse proxy, Websense, and Websense Network Agent. Proxy solutions support 80,000+ users. Team also manages website unblock and categorization requests. - Manage all team tasks, change management, incident management, and problem management processes. - Manage team's staffing and development strategy. Successfully sourced routine tasks to ensure employees are able to progress and properly prioritize high value, non-routine work. Resulted in system monitoring improvements (80% reduction in false alarms), system access review automation (1 FTE savings), and service health scorecards to report to senior LT. - Developed and maintained customer engagement models to ensure service offerings meet needs and expectations of key business customers. - Improved website unblock resolution time by 75% within 8 months of assuming role. From February 2014 to October 2014 (9 months) Houston, Texas AreaTeam Lead, SharePoint Operations @ - Led global team of 17 SharePoint Operations analysts located in three continents. - Team supported 51 SharePoint farms functioning on either MOSS 2010 or MOSS 2007. Search, Team Site and My Site farms supported 80,000+ users. - Oversaw and stewarded team tasks, change management, incident management, and problem management processes. - Developed follow-the-sun support model with supporting business support centers by developing a more effective alerting solution, coordinating on boarding activities, establishing weekly checkpoints, and developing a comprehensive training plain. - Frequent interaction and alignment with SharePoint Engineering and Technical Support located in four continents. From October 2011 to January 2014 (2 years 4 months) Analyst, Network Service Planning @ - Led cost stewardship of large site and small site circuit costs for the Network Clean Slate Review. Data was used to establish large and small site redesigns that contributed to an estimated savings of $46M/year. - Led stewardship of $18.5M service projects portfolio, including over 100 projects for the Network Service. Project outlooks vs. actuals resulted in 98% accuracy. - Led coordination, planning, and facilitation of Governance Council Meetings for 16 cross-organization service and business IT managers to determine future direction of the Network Service. - Led annual financial and operations report (year-end performance) and 5-year service strategy. From February 2010 to October 2011 (1 year 9 months) Houston, Texas AreaAnalyst, Network Operations @ - Provided layer 2 support for North & South America, specializing in Cisco CatOS and IOS. - Performed an average of 40 change requests per month within specified change window with no incidents or procedural errors. - Identified and remediated 670 LAN devices in preparation of an upcoming audit to ensure accuracy of password management system in event of a network emergency. Created and wrote documentation to sustain necessary controls in the future. - Completed and wrote documentation to verify L3 and L4 process control access control lists for upcoming audit. Compiled and reduced list of 5,000 applied ACLs to 300. - Designed and presented monthly scorecard to Network Infrastructure Management to help identify performance opportunities for Network Infrastructure. From May 2009 to February 2010 (10 months) Houston, Texas AreaAnalyst, New Hire Development Program @ From June 2008 to May 2009 (1 year) Houston, Texas Area

Bachelor's degree, Computer Science, 3.92 @ Texas State University-San Marcos From 2006 to 2008 Blinn College From 2004 to 2006 Austin Adamcik is skilled in: SharePoint, Change Management, Team Leadership, Network Administration, Incident Management, Networking, IT Service Management, Microsoft Office Sharepoint Server, Windows Server, Problem Management, Service Delivery, Strategic Financial Planning, Project Portfolio Management, OPEX, Capex