Professional experience in content management systems, business process engineering, client relations, requirements gathering, application and UI design, testing, training and documentation across multiple industries including Finance, Health Care, Insurance and Merchandising. Additional experience in user experience design through the various stages, including ideation, affinity diagrams, information architecture diagrams, wireframes, storyboards, and low to high fidelity mock ups. Graduated in 2012 from Carnegie Mellon University with double majors in Information Systems and Human Computer Interaction. Currently working at Accenture with a keen interest in the growing intersection between design, business and technology.

Business & Systems Integration Senior Analyst @ Senior Business Analyst for Disney Vacation Club • Responsible for the overall analysis, design, delivery and testing of 11 capabilities. • Disseminated business process flows and translated business requirements into both functional and complex technical designs for integration with legacy systems and custom applications as well as communicated regularly with client business SMEs to clarify requirements and communicate changes/ defects to offshore development team • Delivered and communicated 11 design decks that guided ~15 offshore resources in the build of user stories as well as ~15 PQE team members in writing and executing ~800 test cases based off approved designs • Led meetings with director-level client resources and managers of other DVC delivery teams and business units • Acted as a project SME across multiple teams (QA, Development, Business) through leading design deck walkthroughs and fielding questions • Point of contact and facilitator for integration related design documentation and communication with other delivery teams including team leads. From May 2014 to Present (1 year 8 months) Greater New York City AreaBusiness & Systems Integration Analyst @ From February 2014 to May 2014 (4 months) Greater New York City AreaBusiness Analyst @ • Documented current legacy system functionalities and captured business process flows to serve as internal company records • Coordinated and led business requirements workshops for Guy Carpenter business users across global offices with subject matter expertize • Produced functional and technical documentation: Business Requirements Document, Taxonomy Design, Technical Design, Database Table Data Models, etc • Organized and led AGILE Prioritization and Confirmation meetings for each sprint • Designed UI mockups and created user stories to be distributed prior to each sprint • Led end-to-end business process redesign efforts that spanned multiple external systems with both system-automated and manual steps and configured business workflow system accordingly • Engaged several Guy Carpenter business units as well as business Subject Matter Experts regularly to clarify requirements and communicated any changes to the development team • Collaborated with Guy Carpenter QA team daily in testing defects as well as communicating outstanding defects to development team • Prepared User Training material and ran User Training sessions with Model Office users • Supported project go-live deployment as well as after go-live issues From October 2012 to January 2014 (1 year 4 months) Technical Consultant @ Business Analyst at our first major engagement with Guy Carpenter & Company, LLC. Worked on a global migration from the current legacy system to Documentum. From August 2012 to January 2014 (1 year 6 months) Greater New York City AreaIT Systems Administrator Intern @ • Managed all systems in the company including office shares server, Exchange server, networked devices • Provided IT helpdesk support for all employee computers and handheld devices • Set up new employees with computers and handheld devices, complete with personalized corporate user accounts • Developed and maintained a Ruby on Rails web application for the World Baseball Classic From November 2011 to April 2012 (6 months) Greater Pittsburgh AreaUser Interaction Designer and Developer @ • Transformed web page designs into interactive, user-centered web interfaces • Engaged Project Lead with suggested design approaches and implemented jquery animations for improved user interaction From September 2011 to February 2012 (6 months) Greater Pittsburgh AreaGlobal Application Development Intern @ • Worked on several active projects across multiple departments and added functionality to existing corporate web applications • Communicated with Compliance department directly for functional business requirements and UI specifications • Improved proficiency in SQL, LINQ and C# with Visual Basic .Net From June 2010 to August 2010 (3 months) Information Technology Summer Intern @ • Worked closely with a development team to discuss, design and implement a web application for an internal business unit • Used Perl, SQL and Microsoft VB .NET in a business environment From June 2007 to August 2007 (3 months)

Bachelors, Information Systems, Human Computer Interaction @ Carnegie Mellon University From 2008 to 2012 Diploma @ Stuyvesant High School From 2004 to 2008 Ashley Jiang is skilled in: Java, Python, HTML, jQuery, Agile Methodologies, C, SQL, Perl, Usability Testing, Interaction Design, Web Development, Ruby on Rails, JavaScript, Rapid Prototyping, CSS