Image of Aruni Gunasegaram

Aruni Gunasegaram's email & phone number

Team Lead, Strategic Customer Success Management at SailPoint

Aruni Gunasegaram's Email Addresses & Phone Numbers

Aruni Gunasegaram's Work Experience

Customer Concentric

Principal

Austin, Texas Area

SailPoint

Sr. Strategic Customer Success Manager

October 2016 to January 2020

Austin, Texas Area

The Magellan International School

Founding Parent & Volunteer

2007 to January 2020

Austin, Texas Area

Aruni Gunasegaram's Education

The University of Texas at Austin - The Red McCombs School of Business

MBA, Entrepreneurship and Information Management

The University of Texas at Austin - The Red McCombs School of Business

BBA, Accounting and Honors Business

Aruni Gunasegaram's Professional Skills Radar Chart

Based on our findings, Aruni Gunasegaram is ...

Family-oriented
Talkative
Efficient

What's on Aruni Gunasegaram's mind?

Based on our findings, Aruni Gunasegaram is ...

52% Left Brained
48% Right Brained

Aruni Gunasegaram's Estimated Salary Range

About Aruni Gunasegaram's Current Company

WhiteGlove Health, Inc.

Led the Account Management team responsible for 100+ corporate customers. Evaluated processes to roll out and promote Mobile Chronic Care internally (nurses, membership support, account management) and externally with customers. Launched and managed a project to obtain medical and Rx claims data from insurance carriers of key customers

Frequently Asked Questions about Aruni Gunasegaram

What company does Aruni Gunasegaram work for?

Aruni Gunasegaram works for WhiteGlove Health, Inc.


What is Aruni Gunasegaram's role at WhiteGlove Health, Inc.?

Aruni Gunasegaram is Director/VP, Corporate Program Success


What is Aruni Gunasegaram's personal email address?

Aruni Gunasegaram's personal email address is a*****@austin.rr.com


What is Aruni Gunasegaram's business email address?

Aruni Gunasegaram's business email address is [email protected]***.***


What is Aruni Gunasegaram's Phone Number?

Aruni Gunasegaram's phone (214) ***-*388


What industry does Aruni Gunasegaram work in?

Aruni Gunasegaram works in the Computer Software industry.


About Aruni Gunasegaram

📖 Summary

Principal @ Customer Concentric Customer Concentric provides strategic customer success, client services, operations, fundraising, and business development expertise. I'm available for contract opportunities. Current and former clients include:The University of Texas at Austin MBA+ Program - Customer Focused Differentiation Online Leadership ModulesThe University of Texas at Austin MBA+ Program Project Coach - OperationsSapling Learning - Customer Success Workshop (designer and facilitator)Querium Corporation - Director, Operations & Client ServicesSignature Science, LLC - Business Development Austin, Texas AreaSr. Strategic Customer Success Manager @ SailPoint Built trusted relationships with strategic, high-profile customers. Coordinated strategic sessions with customer and SailPoint executives. Received Corporate Yeoman award for stellar performance in 3Q 2018. Received Star award for creation of the Executive Partnership Program. Received awards from the Expert Services team in 2017, 2018, and 2019 for sourcing customer projects. Achieved top customer attendance at annual customer conference. From October 2016 to January 2020 (3 years 4 months) Austin, Texas AreaFounding Parent & Volunteer @ The Magellan International School The Magellan International School is a Pre-K to 8th grade non-profit, independent, language immersion (Spanish, English, Mandarin), Primary Years Programme (PYP), International Baccalaureate (IB) school founded in Austin, Texas. Magellan is recognized as a World School by the International Baccalaureate Organization.• Gave birth to the two children who inspired the school's creation :-)• Supported our family from 2008-2010 financially as well as contributed large sum donations towards the school's launch• Coordinated 5 year anniversary celebration for inaugural 2009 class of founding parents in 2014• Volunteer for various events including annual fundraising gala, annual Aperatura social, International Day, snack/refreshment booths, etc. From 2007 to January 2020 (13 years) Austin, Texas AreaDirector, Customer Experience - Premium Support @ WP Engine WP Engine is a premier, world class, fast growing Wordpress hosting company serving clients worldwide. Assisted with department re-org triggered by unprecedented company events that resulted in position elimination and chose to pursue other opportunities versus accepting another position.Led 3 support managers and 1 onboarding manager who oversaw 35+ techs/engineers who ensured our premium/enterprise clients received an award winning customer experience. Interfaced with customers to gather feedback and ensure they were properly supported through high volume ticket, chat, and phone systems. Worked with Sales, AM, Finance, Partners and Marketing teams to coordinate the best customer experience. From October 2015 to April 2016 (7 months) Austin, Texas AreaVP of Client Services @ Khorus Software, LLC Khorus is a startup that provides a SaaS solution to help CEOs and business leaders achieve alignment, engage their employees and predict performance outcomes in their organizations. The company helps tie strategy and execution together in a concrete way for everyone! Responsible for customer success, ongoing support, and training. From 2014 to 2015 (1 year) Austin, Texas AreaVP Client Services & Operations (currently Advisor) @ Querium Corporation Advisor: January 2015 to present. VP Client Services & Operations: March 2013 to December 2014. Querium helps teen and adult learners master life's high-stakes tests so they can achieve their career ambitions. Designed for digital native students living connected lives, our mobile learning platform delivers personalized short-form lessons and practice tests in STEM subjects like Math and Science.Responsible for client services, internal operations, and human resources. Assisted CEO and CMO with fundraising, business development and marketing activities. Established and managed partnerships with 21 Texas colleges and received strong testimonials on customer support. Achieved 100% renewal rate with college partners for our hosted Pre-Assessment Activity. Managed beta trials of a Math Prep program with 8 Texas colleges. Built relationships with key strategic partners. Closed initial paid pilot programs with colleges who are reference-able. From March 2013 to December 2014 (1 year 10 months) Austin, Texas AreaAccount/Marketing Director @ Bulldog Solutions Hired to manage relationships with large strategic clients and advise them in B2B marketing operations, strategies and programs with the assistance of a team of account managers, project managers, and creative production staff.Assisted VP Marketing with internal marketing operations, strategic partner management, and supervision of B2B marketing programs. Directed and managed internal shared resources on creative projects, website updates, video testimonials, content creation, and social media activities. Coordinated launch of new website on Drupal content management platform. Reviewed reporting from CRM and marketing automation tools. Supported the Client Operations team by highlighting strategic relationships with clients. From 2012 to 2013 (1 year) Austin, Texas AreaDirector of Operations, Finance, and Strategic Projects @ Austin Technology Incubator Recruited by ATI’s Director to assist with the turnaround of ATI and its operating model. Responsible for management of ATI’s day-to-day operations, budgets, grant funding, promoting and building awareness of ATI within the start-up community in Central Texas, creating internal networking events, and offering strategic consulting to ATI portfolio companies. From June 2008 to September 2011 (3 years 4 months) Director/VP, Corporate Program Success @ WhiteGlove Health, Inc. Led the Account Management team responsible for 100+ corporate customers. Evaluated processes to roll out and promote Mobile Chronic Care internally (nurses, membership support, account management) and externally with customers. Launched and managed a project to obtain medical and Rx claims data from insurance carriers of key customers From 2011 to 2011 (less than a year) Austin, Texas AreaFounder/President @ Babble Soft, LLC Web and mobile-based applications (SaaS model) that provided guidance to new parents. A majority ownership in the company was sold to my partner in October 2009. Recruited business partner/VP of Product Development using online social media tools. Managed overseas (India) web and mobile development of Baby Insights (newborn activity tracking) and Baby Say Cheese (online first-year photo album). Implemented Marketing, SEO, and PR campaigns to establish and grow user base. Established a recognized blog in the parenting, entrepreneurial, and technology communities. From March 2004 to October 2009 (5 years 8 months) Freelance Writer @ Various Academic Publications Co-wrote articles on alumni for The University of Texas at Austin Alcalde magazine and the Rice Alumni magazine on the topic of success. Please see my blog at http://www.entrepremusings.com/index.php/articles/ for a summary of articles. From 2004 to 2008 (4 years) Adjunct Lecturer @ The University of Texas at Austin McCombs School of Business Designed and launched the undergraduate Introduction to Entrepreneurship course at The McCombs School of Business and taught four semesters before establishing its relevance for tenure track faculty to continue teaching the course.Member of the Herb Kelleher Center for Entrepreneurship. From January 2002 to May 2004 (2 years 5 months) Co-Founder/President @ Isochron Wireless and web-based enterprise software (SaaS/ASP model) company that provided distribution and maintenance solutions to the soft drink and packaged ice vending industries. The company was sold in 2002 and merged with Crane Merchandising in 2009.•Coordinated the closing of the company’s first $1 million in revenue.•Raised $15.5 million in equity financing from well recognized angel investors and established institutional venture capital firms including SAP Ventures, TL Ventures, and WR Hambrecht.•Established need, opportunity, and value proposition for company products resulting in successful fundraising and team recruitment.•Led the marketing team to design the initial customer user interface, company website, and marketing collateral as well as coordinated public relations campaigns.•Grew the company from 2 to 35 people; identified and assembled the executive team including the Board of Directors and Advisors.•Co-wrote company plan and presentation that won the 1997 UT Austin’s MOOT Corp® business plan competition. From January 1997 to June 2001 (4 years 6 months) Senior Auditor @ Dresser, Inc. Planned, performed, and completed internal control and financial audits. Supervised and instructed new auditors. Reviewed IT general controls, ISO 9000, pension plans, stock option plans, and foreign exchange. Traveled extensively to countries such as Brazil, Canada, Mexico, Spain, Venezuela, Trinidad, and U.A.E. Analyzed purchasing, revenue, production, payroll, and fixed asset cycles. From 1994 to 1996 (2 years) Dallas/Fort Worth AreaStaff Accountant @ KPMG Peat Marwick Provided audit and business advisory services to a wide variety of clients including Hyatt Hotels, GolfCorp, TDIndustries, NetWorth, Pacific American Homes, and Petro Hunt. Performed extensive analytical reviews of balance sheet and P&L accounts. Performed inventory observations for retail, high tech, and real estate clients. From 1992 to 1994 (2 years) Dallas/Fort Worth Area


Aruni Gunasegaram’s Personal Email Address, Business Email, and Phone Number

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Aruni Gunasegaram's Ranking

Ranked #643 out of 12,870 for Director/VP, Corporate Program Success in Texas

Aruni Gunasegaram's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

3 year(s), 3 month(s)

Aruni Gunasegaram's Willingness to Change Jobs

Unlikely

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