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Arthur Salomon

Desktop Support Technician @ Hortonworks

Enterprise Support Technician at Facebook

San Francisco Bay Area

Ranked #793 out of 15,860 for Desktop Support Technician in United States

Section title

Arthur Salomon's Email Addresses & Phone Numbers

Arthur Salomon's Work Experience

Hortonworks

Desktop Support Technician

August 2018 to January 2019

Orchard Supply Hardware

IT Support Engineer

January 2018 to August 2018

Roblox

IT Analyst

April 2017 to January 2018

San Mateo

Arthur Salomon's Education

Year Up Bay Area

Information Technology

2015 to 2016

San Jose City College

Computer Science

Arthur Salomon's Professional Skills Radar Chart

Based on our findings, Arthur Salomon is ...

Expedient
Resourceful
Reserved

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Based on our findings, Arthur Salomon is ...

52% Left Brained
48% Right Brained

Arthur Salomon's Estimated Salary Range

About Arthur Salomon's Current Company

Hortonworks

User walk up support for Windows, OSX, Android OS, iOS, application support tier 1-3.Design and Engineering, scoping new enterprise computing devices.•Provide Tier 1-3 support for Windows 7/10 and Mac OS 10.8 – 10.11 for internal and remote users at all business levels•Provide 24/7 Executive Support •Mac OSX support. MS Office 2016 for Mac, JAMF Casper, Code24 Crashplan•JAMF...

Frequently Asked Questions about Arthur Salomon

What company does Arthur Salomon work for?

Arthur Salomon works for Hortonworks


What is Arthur Salomon's role at Hortonworks?

Arthur Salomon is Desktop Support Technician


What is Arthur Salomon's personal email address?

Arthur Salomon's personal email address is ar****[email protected]


What is Arthur Salomon's business email address?

Arthur Salomon's business email addresses are not available


What is Arthur Salomon's Phone Number?

Arthur Salomon's phone (**) *** *** 246


What industry does Arthur Salomon work in?

Arthur Salomon works in the Computer Software industry.


Who are Arthur Salomon's colleagues?

Arthur Salomon's colleagues are Kenial Lee, Wen B., Irene Nguyen, Diana Lee, John Bacon, Rajiv Jain, Angelo Pesce, Shuang Wang, Ethan Liu, and Anthony Sedarous


About Arthur Salomon

📖 Summary

Desktop Support Technician @ Hortonworks User walk up support for Windows, OSX, Android OS, iOS, application support tier 1-3.Design and Engineering, scoping new enterprise computing devices.•Provide Tier 1-3 support for Windows 7/10 and Mac OS 10.8 – 10.11 for internal and remote users at all business levels•Provide 24/7 Executive Support •Mac OSX support. MS Office 2016 for Mac, JAMF Casper, Code24 Crashplan•JAMF admin support for all Mac users•Configure and deploy antivirus software such as Crowdstrike and SentinelOne •Mobile device support for BYOD and company owned iOS and Android devices•Manage new hire on-boarding process and IT orientation•Troubleshoot, configure and deploy laptops and specialty workstations•Work with purchasing team and outside vendors for equipment acquisition and best methods of deployment•Corporate laptop refresh project•Onsite A/V Collaboration support From August 2018 to January 2019 (6 months) IT Support Engineer @ Orchard Supply Hardware •Provide desktop support to 300+ end-users via walkup, remote and email•Provide 24/7 on-call support for all end-users during off hours•Tested and imaged Dell machines (Latitude E7470, E6430, E5440) for Windows 7 to Windows 10 migration using KACE and SCCM•Assisted System Admin Team with print server migration and confirming that all end-users scripts have been ran correctly •Provide first point of contact for Executive Staff Support•Collaborated with HR to present New Hire Orientation every week•On-boarding new hires with imaging laptops, Active Directory accounts/computers, desk setups•Off board end-user’s by deleting Active Directory accounts/Computers, collect hardware equipment and updating asset management for accuracy •Inventory/Vendor Management - manage/order peripherals, printer toners, laptops, and mobile devices•Mobile Support - Mobile Device Management •Set up audio/visual equipment for Company All Hands Meetings•Develop documentation of support processes and procedures including maintaining IT knowledge base From January 2018 to August 2018 (8 months) IT Analyst @ Roblox At Roblox IT we deliver on our core values: Inspire Others. Work Hard. Self Organize. Respect the Community. GET STUFF DONE.• Provide on-site and remote support to 250+ end-users via email, ticketing system and walk ups• Manage company asset tracking inventory from PC’s, monitors, mobile devices and other peripherals for end-users• Microsoft Support – Windows 7,10, Active Directory, Windows Server 08,12,16• Office 365 Support -- Managed and provisioned Office 365 corporate accounts • Apple Support – MacOS/iOS pros/airs, iPads, iPhones• Google Suite Admin Support – User creations, Group management, tracking 2FA compliance • Ensured and managed that Cylance security is properly installed and machines follow company standards• Image and configure Mac and Windows machines for new hires and upgrades• Installed and configured Cisco Meraki network access points for internal users• Troubleshoot and resolve break/fix hardware issues • Analyze and documented processes on certain IT related issues and trends • Take ownership of new hire orientation and training• Set up teleconferencing zoom meetings and audio/video conferencing equipment’s for company all hands meetings• Order and manage end-user licenses• Troubleshoot Network Printer issues from IP addresses to Toner replacements From April 2017 to January 2018 (10 months) San MateoHelpdesk Support Technician Intern @ LinkedIn •Assisted with creating 3 collaboration events to increase cross team collaboration and boost morale•Handled over 30 end-user urgent line calls weekly to provide user's with fast and effective solutions•Supported over 7,500 LinkedIn employees globally to ensure their issues are solved within Service Level Agreement From July 2015 to January 2016 (7 months) Sunnyvale, CaEnterprise Support Technician @ Facebook Mission: UNBLOCK EVERY INDIVIDUAL'S IMPACT.•Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services•Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved•Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organization’s desktop computing mobile devices and application system environment•Act as a stakeholder for driving enhancements and improving support for all Enterprise EngineeringProject work:•Implemented and Created IT Brown Bag Sessions structure for internal end-user's to promote self-service troubleshooting and cut down task creations•PC Building Workshop. For this workshop, we offered this opportunity to a few migrant students from San Benito High School, based out of Hollister, CA. We gave each student a completely dismantled PC, and walked them through step-by-step on how to build their very first computer. Along the course of the 3 hours, we taught them the purpose of each specific component that powers a computer. They learned everything from applying thermal paste, to navigating around the BIOS to solve potential issues causing the machines not to boot.•Supported New Hire Orientation 500+ employees weekly to ensure day 1 on-boarding meets Enterprise Engineering standards•Create internal documentation for end-users to utilize for self-service troubleshooting•Became the main point of support contact for Legal team with providing white glove technical assistance Helpdesk Support Technician / Knowledge Management Coach @ LinkedIn At Global Technology Solutions Help Desk as a team we strive to achieve LinkedIn's competitive advantage by assisting our internal end-users' with advance solutions, resources for support and enable productivity. •Provide second level support to 7500+ LinkedIn employees via phone, email, and ticketing system to keep the end-users' working•Diagnose issues on Windows 10, Windows 7, Mac OSX, Linux, Android and iOS•Utilized BetterCloud Admin Client to resolve Level 2 Google Apps issues•Use Bomgar to remote into end-users' desktops to assist with remote technician support (Windows , Mac and Linux)•Became a Google Apps Admin to resolve Level 3 Google Apps incidents •Created Knowledge Articles for various services and processes to LinkedIn's Knowledge Base•Coached LinkedIn Help Desk Technicians to utilize knowledge creation to increase participation percentages•Performed Admin duties as a Confluence Wiki administrator, managing corporate accounts from permissions to restrictions•Assisted with capturing & reporting Help Desk Change Management updates to entire Help Desk Support team •Captured and documented any problems and outages related or unrelated to a change within LinkedIn•Administer Active Directory tasks to provide end-users' access to certain security groups, password resets and account unlocks•Utilize Jira and ServiceNow for ticket creation, tracking and escalations•Troubleshoot and resolve end-user's remote VPN connections•Prioritize and distribute tickets amongst the Help Desk Team using Queue Management•Collaborate with Mobile Client Support team to resolve mobile issues (Android and iOS)Knowledge Management • KCS Coach, Publisher and Trainer• Triage and process knowledge feedback • Publish knowledge submissions • Create knowledge articles for IT support and internal end users• Maintain credibility of the LinkedIn knowledge base•Train various LinkedIn teams to be onboarded onto KCS Methodology From January 2016 to April 2017 (1 year 4 months) Customer Service Supervisor @ Whole Foods Market •Supervise and motivate a team over 60 employees every week by hiring and scheduling passionate team members•Provide excellent customer service skills daily to hundreds of customers In order to deliver Customers with a memorable shopping experience•Awarded team member of the month twice •Maintain a clean department daily to make the store look presentable for the customers and team members•Educate hundreds of team members on benefits of ergonomics yearly to ensure all employees work properly to decrease injury in the workplace. From March 2010 to May 2016 (6 years 3 months) Campbell, CaIT Trainee @ Year Up Year Up motivates and educates trainees in computer coding, IT troubleshooting and professional skills in order for them to reach their fullest potential.•Acquired knowledge about the computer boot process, setting up video conferencing calls and also, disassembled and assembled desktops to gain more knowledge about the tech field•Developed computer coding skills to increase my understanding of HTML, CSS and Javascript•Utilized various commands on Terminal (Mac) and CMD (PC) •Revised and shaped my communication skills to fully grasp on how I can grow as a public speaker•Generated Pivot Tables from sheets of data from using Microsoft Excel •Supported various Video Conference platforms such as Blue Jeans, WebEx, and GotoMeetings From March 2015 to January 2016 (11 months) San Jose, Ca


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In a nutshell

Arthur Salomon's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 7 month(s)

Arthur Salomon's Willingness to Change Jobs

Unlikely

Likely

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