Arshia Rashidi

Senior Technical Support Engineer at ServiceNow | London Area, United Kingdom

About Arshia Rashidi

Arshia Rashidi currently serves as a Senior Technical Support Engineer at ServiceNow, where she leverages her extensive expertise in Linux system administration, cloud technologies, and database management to provide exceptional technical support to clients. With a strong focus on optimizing system performance, Arshia has successfully managed and fine-tuned relational databases, particularly MySQL and Oracle, ensuring peak performance while minimizing latency. Her deep understanding of Unix/Linux systems allows her to swiftly resolve performance-related issues, making her an invaluable asset to her team and clients alike.

In her role, Arshia is involved in key projects that emphasize IT automation and system optimization. She utilizes her programming skills in Python and Bash to develop scripts that automate routine tasks, significantly enhancing operational efficiency. Her proficiency in the Internet Protocol Suite (TCP/IP) and telecommunications further strengthens her ability to troubleshoot complex networking issues, ensuring seamless connectivity and performance for web applications.

Arshia's in-depth knowledge of the components within a web application stack, including Tomcat and various Application Programming Interfaces (APIs), enables her to provide comprehensive support that addresses both front-end and back-end challenges. Her collaborative approach fosters strong relationships with clients, allowing her to understand their unique needs and deliver tailored solutions that drive success. As a dedicated professional, Arshia continues to expand her skill set and stay abreast of industry trends, positioning herself as a leader in technical support within the ever-evolving landscape of cloud technologies and system administration.

Arshia Rashidi Work