Arjey Laxamana's Email

System Engineer @ From January 2014 to Present (2 years) SYSTEM SPECIALIST @ From February 2012 to December 2013 (1 year 11 months) TECHNICAL SUPPORT ANALYST II @ Responsible for diagnosing and troubleshooting product software and hardware incidents reported by Customers and/or Avocent field personnel. Identifies and escalates Severity one incidents and work to resolution Severities two, three and four. Troubleshoots and resolves Customer issues initiated through the phone queue system while providing excellent customer service; Troubleshoots Customer issues initiated through the electronic submission system while providing excellent customer service; Provides assistance to Sales/Field Agents on technical issues relating to Avocent product; Generates and maintains knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines; Researches technologies online in search engines, Vendor sites, User forums as well as the knowledge management system. From May 2011 to October 2011 (6 months) NETWORK OPERATION CENTER ENGINEER @ to ensure maximum possible service availability and performance. To provision customer network services on core equipment. To provide support services for other technical teams. Proficient in using HP BSM Proficient in using SMARTS Proficient in using FILEZILLA Proficient in using CA WORKLOAD From March 2011 to May 2011 (3 months) SERVICE DESK SPECIALIST @ acts as a single point of contact (SPOC) for all operational services and handles all user's IT requests towards the individual operational services. Receive and record all service issues from the users and provide an initial assessment of all incidents. Provides technical support thru remote users PC or thru calls. Proficient in using Remedy Ticketing system. Proficient in using Remote tools( Dameware, VNC) Proficient in using Administrative tools (i.e. Active Directory ) From January 2010 to January 2011 (1 year 1 month) IT Specialist- Intern @ Assigned under the Corporate IT Department of the firm which technically supports every department of the firm. The work involves troubleshooting the computers, connecting and creating a network within the building, identifying the possible technical problem within the local network, monitoring and assigning the IP addresses of the clients, assembling and securing the network connections and devices. Configuring Cisco IP phones. From July 2008 to August 2008 (2 months)

Bachelor's degree, Electrical, Electronics and Communications Engineering @ College From 2004 to 2008 B.S, Electronics and Communication Engineering @ Mapua Institute of Technology From 2004 to 2008 Guagua National Colleges Arjey Laxamana is skilled in: Routers, Active Directory, Network Administration, Cisco Technologies, Troubleshooting, Servers, Windows Server, Squid, Security, Networking, CCNA, Technical Support