Networking @ Legend Networking Breakfast From 2017 to 2017 (less than a year) CEO & Founder @ Your Next Plan Your Next Plan inspires people to look at "Life's Simple Choices" and help you excel.YNP is a "People Help Desk" assisting individuals with various changes of life: Jobs, Credit Repair, CBD Pain Relief and Weight Loss. "What...
Networking @ Legend Networking Breakfast From 2017 to 2017 (less than a year) CEO & Founder @ Your Next Plan Your Next Plan inspires people to look at "Life's Simple Choices" and help you excel.YNP is a "People Help Desk" assisting individuals with various changes of life: Jobs, Credit Repair, CBD Pain Relief and Weight Loss. "What Your Next Plan? Estate Planning - YNP will help give your family peace of mind by working to create your Wills, Hospital Directives, Power of Attorney and notarize your last wishes. Utility Concierge - YNP shares how residents and small businesses can save money & make money on everyday products and services including electricity, internet and cable. Irving, TXHelp Desk Associate Director @ NTT DATA, Inc. Dell Services was acquired by NTT DATA to continue with the stellar Health Care Client Services Director supporting 8 US Clinical Service Desk AccountsFour EMRs - Cerner, Epic Meditech and MckessonInformation Technology Infrastructure Library Certified (ITIL Foundation v3).Health Insurance Portability and Accountability Act (HIPAA Certified) Plano, TexasHR Manager @ Dell Corporation Team Lead Management supporting a US Health Account managing 20+ agents then move to HR ManagerInformation Technology Infrastructure Library Certified (ITIL Foundation v3).Health Insurance Portability and Accountability Act (HIPAA Certified) From January 2015 to September 2018 (3 years 9 months) Plano, TXTechnical Lead @ CSC Assist Operations Manager to maintain service level agreements, CSC core values & overall service desk operationsAttend various meetings on behalf of the service desk collaborating ideas for possible new process and proceduresMonitor daily activities including attendance, adherence and productivity of all service desk analystsGather, analyze, and report previous day activities during daily DSR meetingPerform monthly call observations/ ticket reviews to ensure good customer serviceTraining and coaching sessions with service desk analysts to improve agent performancePerform interviews and assist in decision making on hiring service desk analystsInterface daily with in-house management, account specific management and back office personnel Interface with product lines and other site specific LOS – ARM, AE, SDC, CIO, etc to resolve issuesOn-call availability to assist agent with escalated issues. From September 2006 to July 2011 (4 years 11 months) Coppell, TXSenior Member Technical Support Analyst @ CSC - Trouble shooting and problem solving with software and hardware assisted with problems stemming from back-end.- Tech Support for 14 Government Accts (Night) – San Diego, CA- Tech Support for 8 Government Accts (Night) - Irving, TX – Assign tickets to field service technicians or outside support groups for further trouble shooting and problem resolutions.vAssist customers over the phone with network, desktop, and application problems.- Troubleshoot and customer device, application and connectivity problems in midrange (AS400 and HP3000) environment.- Troubleshoot and resolve customer device, application and connectivity problems in IBM mainframe (MVS, TSO, ISPF, Netview) environment.- Assist customers with Data Security problems in RACF, ACF2. Active Directory, WinNT\Win2000, XP, and Novell environments.- Record issues and follow up actions in call tracking tools using Infoman, Solutions, AHD, USD, and Expert Advisor- Accept calls transfers from Integrated Support Technician Level I- Verify customer information profile and update as necessary.- Perform secondary trouble shooting analysis utilizing assorted common tool sets including the CSS knowledge base located in Lotus Notes and the Info Select problem-solving database located in their workgroup area.- Transfer calls to internal service technicians where needed for further trouble shooting and problem resolution.- Dispatch problem issues or service requests to external support groups as necessary.- Assist in process documentation located in the Lotus Notes Databases.- Work Flow Monitor for the Night Shift Technical Support Team- Hold Security clearance in conjunction with a government and Defense Contract Account- Installed and configured Win NT & Win 2000 operating systems IP addressing and other software & hardware From July 2000 to June 2006 (6 years) San Diego, CA and Irving, TX AreaEssential Services Concierge @ 5LINX Enterprises Inc. Business Opportunity of a Lifetime working with CBD!$3,000 Earner's Club There are few opportunities that provide a full-time income potential while working on a part-time basis. 5LINX® is enabling thousands of people across the country to dream again because they are earning a living they never thought possible. What makes 5LINX so unique is the opportunity to earn residual income month-after-month on products and services you use anyway everyday! All you do is go to www.5linx.net/yournextplan and discover the discounts!5LINX is a premier network marketing company offering consumers and businesses a wide range of services that leverage the latest technologies to save them money. Our successful business model has resulted in unprecedented growth. In fact, 5LINX® was named an Inc. 500 fastest-growing company for nine years and has been featured in numerous publications. The 5LINX® direct sales model has helped thousand of individuals experience the benefits of entrepreneurship with little risk and minimal investment compared to traditional retail or franchise models. Global
Legend Networking Breakfast
2017 to 2017
Your Next Plan
CEO & Founder
NTT DATA, Inc.
Help Desk Associate Director
January 2015 to September 2018
September 2006 to July 2011
Senior Member Technical Support Analyst
July 2000 to June 2006
San Diego, CA and Irving, TX Area
5LINX Enterprises Inc.
Essential Services Concierge
What company does Aretha Renee Young work for?
Aretha Renee Young works for Legend Networking Breakfast
What is Aretha Renee Young's role at Legend Networking Breakfast?
Aretha Renee Young is Networking
What industry does Aretha Renee Young work in?
Aretha Renee Young works in the Professional Training & Coaching industry.
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