I am a curious person by nature and am enamored by the way things operate. Ever since the first toy typewriter that I took apart and ruined because it was too complex for me as a child to put back together, I have been interested in the way things work, but especially typewriters. My mother was furious with me for taking apart that toy typewriter, but she later understood my bright childhood curiosity about everything!

Entrepreneur / Innovator @ Perform all small business administrative services and project management functions as a self-employed business professional. From January 2004 to September 2015 (11 years 9 months) Operations Manager @ Converted a family flower shop’s paper-based bookkeeping management system into an updated and current computerized accounting and management system. Trained current and new staff on the usage of computerized systems along with ongoing support and training. Set up and managed employee benefits including health and dental insurance policies. From January 1993 to January 2003 (10 years 1 month) Customer Service Representative @ Provided telephonic customer service to phone and internet customers of Pacific Bell. Utilized consultative sales skills to match customer needs with specific products and increased customer satisfaction ratings. This job was concurrent with the Athletic Club. From March 1998 to December 1998 (10 months) Legal Secretary @ - Instrumental in the adoption of personal computer technology for legal office document environment. - Implemented conversion from dedicated word processors to PC-based systems. - Trained and supported staff with document processing solutions. - Prepared documents and forms for filing with local courts. - Supported corporate and litigation attorneys with document preparation. From February 1993 to January 1994 (1 year) Legal Word Processor promoted to Legal Secretary @ - Instrumental in the adoption of personal computer technology for legal office document environment - Trained and supported staff with document processing solutions. - Implemented conversion from dedicated word processors to PC-based systems. - Prepared documents and forms for filing with local courts. - Supported corporate and litigation attorneys with document preparation. From June 1989 to February 1993 (3 years 9 months) Paralegal / Office Administrator @ Set up and managed new law office for sole practitioner attorney, interviewed potential clients to determine legal needs, interacted with clients in office and telephonically to provide them with excellent care. Office Administrator - Set Up and Managed Office - Purchased and installed computer systems, including software - Established and maintained voice mail system - Selected and leased office equipment - Worked with commercial brokers to locate and negotiated lease for office Legal Assistant - Interviewed potential clients on telephone to determine legal needs - Prepared legal documents including Bankruptcy Petitions and Living Trusts - Filed documents with appropriate court or agency - Notarized documents - Negotiated with creditors on behalf of clients - Drafted and signed correspondence - Performed research utilizing LEXIS/NEXIS From March 1992 to January 1993 (11 months) Marketing Associate @ - Worked alongside semiconductor industry analysts, managing a database of existing and potential clients for direct mail marketing - Implemented desktop publishing system based on laser printer - Liaised with commercial printers to produce an industry newsletter and marketing materials - Interviewed semiconductor industry companies to obtain industry data From July 1986 to June 1989 (3 years) Training Materials Developer @ CONTRACT POSITION - Learned UNIX Mail email system. - Implemented PC-based desktop publishing system for training materials development. - Developed, designed, edited and published a user guide to email communication in SCO UNIX Mail for the HR department to utilize when training new hires. From June 1988 to June 1988 (1 month) Bank Teller @ Worked as a bank teller for this small town branch, which handled all of the merchant accounts in the area. Acted as a liaison between the bank and the local chamber of commerce to network and promote the services that the bank offered. From July 1985 to June 1986 (1 year) Savings and Loan Teller @ Worked as a teller for this in-store branch, located in Meijer. Duties included: - Handling a drawer of up to $10,000 and balancing it out at the end of every day - Opening new savings, checking and CD accounts for customers - Performing comprehensive teller services for customers From December 1984 to May 1985 (6 months) Retail Sales Associate @ Opened this new CVS store in Battle Creek, Michigan, my home town and then worked as a retail sales associate after the store grand opening. This included: - Unloading bins of goods from truck - Moving dollies with stacks of bins around the store - Unpacking the bins - Following corporate "planograms" to insure that products were placed on shelves according to best practices - Assisted customers with finding products - Worked as a cashier, handling money From May 1984 to September 1984 (5 months) Adult Education Instructor @ While still a high school senior, taught adults basic computer skills in a night class for which I developed the curricula and educational aids. From October 1983 to April 1984 (7 months)

Certificates, HTML, CSS, iTunes, iOS, Color Management in Prepress, etc. @ Lynda.com From 2007 to 2015 EMT Certificate, Emergency Medical Technology/Technician (EMT Paramedic) @ Long Beach Emergency Training School From 1990 to 1990 Cartificate, Marketing Communications, Credit @ San Jose State University From 1989 to 1989 Graphic Design, A @ University of California, Santa Cruz From 1988 to 1988 Journalism and Desktop Publishing, 2.80 GPA @ Cabrillo College From 1986 to 1987 Business Administration and Marketing, 4.00 GPA @ Kellogg Community College, Battle Creek, MI From 1985 to 1985 General Education, 3.00 GPA @ University of Kentucky From 1984 to 1984 Computer Programming, 4.00 GPA @ Kellogg Community College, Battle Creek, MI From 1983 to 1983 Antonio Dominion is skilled in: Speech Synthesis, Speech Recognition, Project Management, Personal computers - Mac & Windows, Photoshop, Internet Explorer, Google Chrome, Collaborative Problem Solving, Interpersonal Communication, Handling complex issues, Customer Service, Problem Solving, Negotiation, Telephone Skills, Typing, up to 97 words per minute