Anthony Lundrigan's Email

Specialties: Service transformation, strategy, portfolio, programme and project management, business development, security, LEAN, ITIL

CIO @ From May 2015 to Present (8 months) Director of ICT @ Lead the transformation of IM&T customer service and the performance management and delivery of our service level agreements; Exploit opportunities for service improvement, quality improvements and efficiencies that can be enabled through IM&T investment or technology enabled business & clinical change; Lead the development of robust business cases and investment plans for IM&T; Lead the development of service delivery and implement new commercial service level agreement based arrangements; Drive efficiency and redesign of IM&T resources and business model; Provide operational and strategic IM&T leadership and guidance to all PAH Departments by engaging proactively with clinical and service leaders; Work closely with health economy and other partners to identify opportunities for closer working and integration of IM&T strategy where it is in our mutual interest; Lead the implementation of major new systems and programmes; Lead the procurement of an integrated Electronic Patient Record and support systems; Enable improved business intelligence and reporting; Act as a single point of contact for all formal and legal correspondence relating to our major IM&T contracts; Negotiate, maintain & develop contract specifications. Monitor contracts to ensure they meet the requirements of legislation, Information Government, CQC, Monitor, Internal Audit and the NHSLA standards for Trusts. Work with clinicians and managers to identify business and clinical issues and problems that may benefit from a technology or service solution; Develop the corporate IM&T strategy; ensuring that it fully supports and underpins our business and clinical strategies; From June 2012 to May 2015 (3 years) Service Management and Delivery Manager @ The local headquarters of the NHS working with 40 local NHS organisations across Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. They are responsible for ensuring that the £8.1 billion spent on health care in the region delivers the best services and value-for-money for over 5.6 million people; Develop SM team and integrate new members and roles to meet strategic direction of directorate. Accreditation of Service Management organisations in the NHS Lead an informatics improvement programme Develop ITIL service management standards and KPIs for the NHS Contract and Service Level Management for national NPfIT suppliers Work with local Trusts, health communities and suppliers to ensure a smooth transfer from deployment to live service, performing Operational Readiness Reviews as required. Monitor the Design Built and Test processes and any First of Type implementations across the North, Midland and Eastern SHAs. Provide expertise and advice on all aspects of service management and associated standards, eg. business continuity planning, disaster recovery and service desk enablement and management, including the implementation and operation of ITIL. Manage and improve the Service Management Team within the SHA From July 2007 to June 2011 (4 years) Director of ICT @ A Foundation Trust since 2006, JPUH provides a full range of district general hospital services for a catchment of 250,000 across south-east Norfolk and North-East Suffolk. In addition to acute services, the Trust provides community services across the same area. In addition to strong financial management, the Trust continually scores in the top 20% of quality measures for and Acute Trust, through its dedicated 3200 staff.; Director of IT - Secondment position from EoE SHA Responsibilities: Overall management of a transformation programme of IT at the Trust. Overall management of a £3.5m capital investment in Trust infrastructure including an additional datacentre and core networks. Management and leadership of the IT Team (45) in a period of extensive change Financial responsibility for capital and revenue budgets Responsible for Trust's Information Security, data protection, information governance, information risk and availability. Consolidation of all IT and Information assets. Consolidation and management of IM&T contracts. Policy and process development Develop IT Strategy in line with Trust/LHC/SHA strategy and Operating Framework From July 2009 to April 2010 (10 months) Service Management Lead @ Development of business relationships with NHS Strategic Health Authorities for the delivery of Connecting for Health Services Development of strong supplier relationship with the primary contracted suppliers delivering service to the Strategic Health Authorities Management of the service / set of services against defined and contractually agreed Service Levels with suppliers Signing off the service on a monthly basis leading to payment of monthly service charges Development of the service aligned to Strategic Health Authority requirement Setting up and managing SHA wide business reviews Development of strong working relationships with NHS CfH Service Management and key NHS CfH centrally managed programme From June 2006 to June 2007 (1 year 1 month) Service Introduction and Release Manager @ Delivery arm of NHS National Programme for IT(NPfIT). Largest non-military IT Programme in the world, tasked with modernizing public health care in partnership with the NHS and contracted suppliers.; Communicating and building understanding and confidence across the East of England in Service Management processes. Worked with local Trusts, health communities and suppliers to ensure a smooth transfer from deployment to live service, performing Operational Readiness Reviews as required. Monitor the Design Built and Test processes and any First of Type implementations across the Northern, Midland and Eastern SHAs Provide risk management for the Ministry's IT Systems. Assured the protection of service for East and East Midlands during the transfer of suppliers. Provide expertise and advice on all aspects of service management and associated standards. From December 2005 to June 2006 (7 months) Change Manager @ Health provider, infrastructure and payment organization for 4.5m New Zealanders. Core staff of 1600, and wider sector staff base of 20,000. Critical systems provide information for medical staff and pay over $8 b in claims each year.; Responsible for managing changes to the Ministry's Systems at a strategic level according to business need. Assess, manage, track, prioritise all change. Develop policy surrounding Change Management Provide risk management for the Ministry's IT Systems Training of staff and relevant Sector participants on process and Legislative requirement around Change and Security management. From June 2003 to November 2005 (2 years 6 months) Service Desk Lead, Systems Analyst, Technical Administrator @ Health provider, infrastructure and payment organization for 4.5m New Zealanders. Core staff of 1600, and wider sector staff base of 20,000. Critical systems provide information for medical staff and pay over $10b in claims each year.; Lead helpdesk and transition from 1st line call centre to 1st and 2nd line service desk. Administered key production software systems including AR Remedy, IBM Rational Suite, Microsoft Exchange, TrackIT, and user administration. Software and Hardware contracts management Telcoms management Resource (work-flow) management Change administration Database administration Report writing 1st, 2nd and 3rd level support for customers From September 2000 to May 2003 (2 years 9 months) Project Management @ Implementing technology, policy, process redesign and software development at New Zealand Ministry of Health ITIL - Service Fundamentals ITIL - Change Management; IBM - Rational Software Rational - Clearquest Rational - ClearCase Rational Development Suite - Administration MS Access, Excel HTML, VB From January 2001 to January 2002 (1 year 1 month) Sub-Editor @ From July 1997 to June 2000 (3 years) Assistant Director @ From September 1994 to June 1997 (2 years 10 months) Consultant @ New Projects, Trader, Supercargo From January 1993 to September 1994 (1 year 9 months)

Dual B.BA (hons) and International Marketing, 2.1 @ University of New Brunswick From 1990 to 1993 B.Sc. Geology and Geophysics @ Memorial University of NewfoundlandDiploma, International Marketing @ University of Wales - European Business Management School - Post Anthony Lundrigan is skilled in: ITIL, Service Management, Service Transformation, Service Improvement, IT Service Management, Service Delivery, PRINCE2, IT Strategy, Stakeholder Management, Governance, Project Delivery, IT Management, Data Center, Strategy, Leadership, Change Management