Annie Barry

Director Customer Experience at Humble Bundle | San Francisco, California, United States

About Annie Barry

As the Director of Customer Experience at Humble Bundle, Annie Barry plays a pivotal role in shaping the way users interact with one of the most innovative marketplaces for digital content. With a keen focus on prioritization, collaboration, and clear communication, Annie leads a diverse team of 18 professionals across four key departments: Product & UX, Operations, Trust & Payments, and Customer Service. Her leadership is characterized by a commitment to genuinely listening to users, ensuring that their feedback informs product development and service enhancements.

Annie's expertise in Agile methodologies and Scrum practices allows her team to adapt quickly to changing market demands and user needs, fostering an environment where creativity and efficiency thrive. By leveraging data analysis and usability research, she tackles complex challenges head-on, driving strategic initiatives that enhance customer satisfaction and loyalty. Her experience in media buying and risk management further strengthens her ability to optimize budgets and allocate resources effectively, ensuring that every project aligns with the company's overarching goals.

Currently, Annie is spearheading several key projects aimed at improving the overall user experience on the Humble Bundle platform. These initiatives not only enhance the customer journey but also contribute to the company's mission of providing accessible and affordable digital content. With a passion for empowering her team, Annie believes that when her whole team wins, she wins, creating a culture of shared success that resonates throughout the organization. For those interested in discussing innovative customer experience strategies or collaboration opportunities, Annie is open to connecting via email at [email protected].

Annie Barry Work