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Anne Mosley

Assistant Vice President, Defined Contribution Call Center Management and Operations @ Bankers Trust Company

Experienced Leader with the passion to help people and improve the customer and associate experiences.

Greater Boston Area

Ranked #1,013 out of 20,260 for Assistant Vice President, Defined Contribution Call Center Management and Operations in United States

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Anne Mosley's Email Addresses & Phone Numbers

Anne Mosley's Work Experience

Bankers Trust Company

Assistant Vice President, Defined Contribution Call Center Management and Operations

January 1991 to December 1997

Greater Nashville Area, TN

Fidelity Investments

Senior Vice President, General Manager - Customer Support Services

August 2000 to February 2005

Dallas/Fort Worth Area

MetLife

Vice President, Defined Contribution Relationship Management and Operations

January 1998 to August 2000

Greater Nashville Area, TN

Anne Mosley's Education

Vanderbilt University

Executive MBA, Business

Duke University

Masters, Environmental management

Gettysburg College

BA, Biology

Anne Mosley's Professional Skills Radar Chart

Based on our findings, Anne Mosley is ...

Caring
Verbal
Measured

What's on Anne Mosley's mind?

Based on our findings, Anne Mosley is ...

52% Left Brained
48% Right Brained

Anne Mosley's Estimated Salary Range

About Anne Mosley's Current Company

Bankers Trust Company

Frequently Asked Questions about Anne Mosley

What company does Anne Mosley work for?

Anne Mosley works for Bankers Trust Company


What is Anne Mosley's role at Bankers Trust Company?

Anne Mosley is Assistant Vice President, Defined Contribution Call Center Management and Operations


What is Anne Mosley's personal email address?

Anne Mosley's personal email address is m****[email protected]


What is Anne Mosley's business email address?

Anne Mosley's business email address is a****[email protected]


What is Anne Mosley's Phone Number?

Anne Mosley's phone (**) *** *** 406


What industry does Anne Mosley work in?

Anne Mosley works in the Individual & Family Services industry.


About Anne Mosley

📖 Summary

Assistant Vice President, Defined Contribution Call Center Management and Operations @ Bankers Trust Company From January 1991 to December 1997 (7 years) Greater Nashville Area, TNSenior Vice President, General Manager - Customer Support Services @ Fidelity Investments Led two of the largest call centers providing service to the employees and retirees of large institutions. Services were provided across Defined Contribution, Defined Benefit, Health and Welfare and HR/Payroll product lines. From August 2000 to February 2005 (4 years 7 months) Dallas/Fort Worth AreaVice President, Defined Contribution Relationship Management and Operations @ MetLife From January 1998 to August 2000 (2 years 8 months) Greater Nashville Area, TNAssistant Vice President @ American General Life Companies is now part of the AIG Family! From October 1982 to January 1991 (8 years 4 months) Greater Nashville Area, TNSenior Vice President Global Human Resources @ Fidelity Investments Held several positions which included:• Head of Regional HR and Strategic Initiatives: Led the HR teams which supported the US regions, China, Ireland and India as well as several other businesses. Several key initiatives included the development and implementation of highly effective management effectiveness efforts; talent identification, development and succession planning; and the establishment of career centers designed to help associates plan for their careers at Fidelity.• Head of Regional HR, Strategy and Planning and Operations: Led the HR team which supported the US regions and HR Operations Team which provided transactional, reporting and analysis support to business HR partners. Responsible for all aspects of HR strategy and planning, financials included capital spending decisions and communications strategies. • Chief of Staff for Head of HR: Led team accountable for strategy and planning for HR function; HR communications; workforce planning and coordination/alignment of strategic HR initiatives across the businesses.• Leadership roles in development programs aimed at high potential associates. From October 2012 to June 2017 (4 years 9 months) Greater Boston AreaSenior Vice President, Payroll Outsourcing Business @ Fidelity Investments Leadership role in the closure of the large market payroll business. Accomplishments included the completion of complex client negotiations and leading a cross functional margin improvement project targeted to yield a $25M improvement annually. Project yielded a $36M reduction – beating the target by 44%. Significant work was completed on the associate impact and included rigorous communication strategies, retention strategies (monetary and non- monetary) and placement strategies. The associates in the business had the highest engagement scores in the firm exceeding 90% top two box scores.e of the regional sites and representing the company in the community. From February 2009 to October 2012 (3 years 9 months) Greater Boston AreaVolunteer @ Justice Resource Institute Provide support and mentoring services, including visits with London, a therapy dog, to Glen Haven Academy, a JRI school for disadvantaged, under-served and severely impacted youth and adults. Greater Boston AreaSenior Vice President, Strategic Initiatives, HR Services @ Fidelity Investments Responsible for leading strategic initiatives for business providing health and welfare and payroll services to Fortune 100 companies. Accomplishments included the realignment of several functions and resulted in a net $28m savings to the business. Led the setup of a new call center and operations site for the business. Center continues to operate at a 30% lower cost rate than other sites and just celebrated the 10-year anniversary. From November 2007 to February 2009 (1 year 4 months) Greater Boston AreaSenior Vice President, Outsourcing – Operations @ Fidelity Investments Created and led group providing integrated services for institutional clients and customers across all product lines (DC, DB, H&W and HRP). The group was comprised of client facing executives; a process improvement team which built processes, measurements and controls around the customer experience and a group accountable for driving improvements in data quality. Also managed large operations group accountable for resolving customer issues across Defined Contribution, Defined Benefit, Health and Welfare and HR/Payroll product lines. Managed 700 associates in the US and India. From March 2005 to November 2007 (2 years 9 months) Greater Boston Area


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In a nutshell

Anne Mosley's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

4 year(s), 4 month(s)

Anne Mosley's Willingness to Change Jobs

Unlikely

Likely

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