Angela Weibel's Email Addresses & Phone Numbers

📖 Summary

Senior Manager, Technology PMO @ T-Mobile Senior Manager, Enterprise Project Delivery @ Premera Blue Cross Leading an IT Project Management Organization focused on delivering large scale strategic initiatives leveraging agile, iterative and waterfall methodologies. • Hired, directed, coached and motivated a team of 16 Project Managers• Created and implemented an Organizational Change Management practice aligned with existing PMO and Strategic Governance Processes• Led a portfolio of 25 concurrent large scale initiatives and mandates, including product implementations• Partnered with cross functional leaders to create and implement the Enterprise Project Management Organization standardizing processes, tools, and artifacts• Managed project investments of $6.6M of a total investment pool of $8.6M• Created and managed a department budget of $1.6M• Implemented new corporate values, team recognition programs, and created annual goals From August 2015 to June 2017 (1 year 11 months) Greater Seattle AreaIT Manager, Release Program Management Office @ Target Led a team of Senior Release Program Managers to manage complex technical code releases for Target.com and Target Mobile applications. Created the first standardized release process. Ensured Customer Satisfaction through the development of technical and call center solutions to support new products and services. Interfaced with 36 unique teams, including multiple product, development, test, and infrastructure. Regularly traveled to India leading a global team located in both Minneapolis and Bangalore, working cross-geo to deliver functionality. • Increased release frequency from 5 ad-hoc releases per year to 51 releases per year, growing release capacity by 100% as measured by Functional Use Case points.• Across 36 teams cross geo teams - defined processes, roles and responsibilities, and created shared tools to improve speed to market, testing requirements, and delivered timely releases • Led the implementation of the Annual Release Calendar resolving scheduling, dependency, and constrait conflicts• Introduced Release Governance, with defined success metrics obtaining broad buy-in • Reduced budget 50% year over year from $2.5M to $1.25M, improving processes and modifying staffing models From July 2012 to November 2013 (1 year 5 months) Greater Minneapolis-St. Paul AreaSr. Release Manager, Global Enablement Program Management @ Microsoft Delivered product and service releases to the Xbox, Windows Phone and Zune Customer Sales and Services teams. Released new product capabilities, Customer Sales and Service tools, and drove the launch of new Entertainment and Devices division initiatives.• Launched the first Chat Solution for the Entertainment and Devices Division, reducing customer hold time while allowing for 100% more customer contacts with the same number of contact center agents• Created the Customer and Partner Experience Risk Program to identify and assess options to translate technical and process risks into opportunities leveraging the “Eliminate, Automate, and Optimize” process From March 2010 to July 2012 (2 years 5 months) Redmond, WARelease Planning and Operations Program Manager @ Microsoft Drove the planning and implementation of technology solutions for the Digital Advertising Sales and Service teams. Created policies and processes necessary to ensure Customer Contact Center readiness for new features. • Created Service Design Models informing internal contact center headcount, workload, capacity, and quality capabilities, from small and medium businesses to the large corporate accounts.• Created and implemented contact center / agent facing Service Enablement Tools for Operational Readiness Testing and Assessment resolving previous launch issues. • Created policies and processes necessary to ensure Contact Center readiness and stability for new features and programs. Introduced scorecards to track progress and impact. • Delivered large cross functional programs to launch feature sets such as Microsoft adCenter Web Analytics, Image Ads, and Google Friction based on requirements leveraging scheduling, dependency / risk management, with critical path calculation skills. From August 2007 to March 2010 (2 years 8 months) Redmond, WASenior Marketing Manager - And Additional Roles During Tenure @ AT&T Mobility Senior Marketing Manager, Program Management Office • Led 4 PMs in Contract Compliance and Exception Management to resolve provisioning defects at Sale. • Managed a $9M Budget with 2 vendors (Outsource IT and Convergys) drove marketing campaigns to increase the return of signed 2-Year Cell Phone contracts.• Reduced provisioning Credits and Adjustments by 50%, saving the company over $7M a year. Business Security Applications, IT Project Management Office Manager• Managed 7 Project Managers in the Enterprise Resource Management and National Subpoena Compliance Center.• Drastically improved Business and IT relationships through the revision of processes, SLA’s, and bringing clarity to roles and responsibilities. • Delivered critical Fraud solutions in partnership with the Fraud Platform vendor, Ericsson.IT Incentive Compensation Team, Project Management Office Manager • Managed 7 Project Managers to implement the Siebel Incentive Compensation package to support commission solutions across all sales channels, from concept, discovery phase and high level design. Budget in excess of $17M. IT Partner Markets Team, Project Management Office Team Manager • Managed a team of Business Analysts, participated in the RFI and RFP Processes for the selection of all new applications and Outsourced Customer Care Support (Convergys). • Represented IT in the Due Diligence Process for acquisition of Partners and Affiliates. From February 1997 to February 2005 (8 years 1 month) Redmond, WADirector of Program Management @ AssureStart Led a team of Product Managers and Analysts in the launch of an industry first solution allowing small businesses to purchase business insurance online. Provided Enterprise Portfolio Management services, enabling continuous business prioritization. Accountable for Intake, Strategic Prioritization, Requirements Gathering, and Sprint Management through to launch. Delivered Technical and Business solutions leveraging Agile methodology including Epics, Features, and User Stories with prioritized backlogs into sprints. Startup sold successfully to original investor, American Family Insurance. • Hired, aligned, and motivated Project / Product Managers and Business Analysts to deliver revolutionary solutions• Implemented Strategic Planning based on Business Cases and ROI, aligning investments to investor goals and objectives• Created and Implemented Work Intake and Strategic Prioritization Process across 6 core teams, resulting in alignment of work effort and the ability to adapt quickly and re-prioritize, through to release• Led the team in the Management of Medium and Large Scale Initiatives (Ex: Platform Enhancements, Product Launches, and Capability Enhancements) providing End-to-End traceability leveraging Continuous Improvement methodologies, reducing cost• Leveraged Organizational Change Management methodology to support launch of new tools and frameworks From March 2013 to February 2014 (1 year) Greater Seattle AreaDirector of Operations, Surety Division @ Safeco Directed a national team of approximately 100 FTE, including a Home Office team of 18 direct reports, comprised of Project Managers, Business Analysts, Training Analysts, and Forms Developers. Also directed the national Administrative CSR team of 64 employees. Accountable for all operations, strategy, process improvement, and IT Prioritization. • Introduced the first IT Work Intake and Prioritization process, enabling effort assessment, resource leveling, and scheduling • Led the transformation of underwriting forms processing; moving 300K forms from paper to online, reducing data entry problems and improving processing time• Managed budget of $2.5M and ensured SOX and Regulatory Compliance From February 2005 to August 2007 (2 years 7 months) Seattle, WA