Anthropologie sociale et culturelle @
Université Paris Diderot
Bilingual and independent team leader and multi-tasker with extensive training in research and writing in both academic and commercial settings. Known for creating dynamic and memorable events through detail-oriented organization while enthusiastically providing excellent customer service. Recognized by leaders and management as a meticulous project leader who thrives in high pressure, time sensitive situations while maintaining impeccable
Bilingual and independent team leader and multi-tasker with extensive training in research and writing in both academic and commercial settings. Known for creating dynamic and memorable events through detail-oriented organization while enthusiastically providing excellent customer service. Recognized by leaders and management as a meticulous project leader who thrives in high pressure, time sensitive situations while maintaining impeccable attention to detail.
Hospitality Accounts Manager @ From October 2015 to Present (3 months) Customer Service and Fulfillment Specialist @ As the face and voice of ScoreBig to our customers and potential new users, I assure the highest level of customer service to hundreds of people every day via multiple technological platforms. Furthermore, our representatives also work as a team to process and fulfill orders that amount to up to $150,000 of revenue daily. I have taken the additional responsibility of improving the processes and procedures of the Customer Service Department by aiding the creation and launch of an operating guide. From August 2014 to October 2015 (1 year 3 months) Greater Los Angeles AreaIntern/ Attractions Hostess @ Attractions Cast Members are responsible for producing the show that guests come to The Disney Parks and Resorts to enjoy. As a hostess, I ensure the safety of over 70 Guests at a time while operating popular attractions. I embody the unparalleled values of work ethic and courtesy that characterizes The Walt Disney Company and have been recognized by peers and superiors for providing excellent customer service as a recipient of a Four Keys card.
As an Intern in the Disney College Program, we are trained in the Disney business model, heritage, and hospitality through classes. Through multiple classes, Interns are groomed for future careers both inside and out of the company while providing opportunities to network with multiple leaders. From January 2014 to August 2014 (8 months) Garrison Theater Manager @ Oversee all productions held at the theater.
Ensure that staff is available to work.
Take responsibility for the staff working the event, and the care of the building during such events.
Work in tandem with private contractors who put on events to ensure that all requirements are met. From January 2010 to May 2013 (3 years 5 months) Admissions Ambassador @ Tour Guide- leading weekly tours to give prospective students and interested parties information on the college and the consortium
Overnight Hostess- responsible for the experience of a prospective student
Special Events- help organize and participate in special events each semester which bring large numbers of prospective students and their families to campus for tours, information sessions, panels, and special events From 2009 to 2013 (4 years) Wedding Coordinator Assistant @ Assisted clients with contract reviews and was in charge of ensuring that contracts were upheld.
Followed up on all calls and appointments in the office, while also reaching out to different vendors to ensure a continued relationship with the company.
On-site wedding coordinator, ensuring all deliveries, overseeing set-up, and executing any task that needed to be accomplished in set-up of private events and weddings.
Acted as liaison between bridal party and wedding coordinator during all events, ensuring that the party was in place and on time, and keeping the bride calm and happy. From 2010 to 2011 (1 year) Fan Relations Intern @ Contact and invite fans to summer events
Check in vendors and help set-up events prior to final walk through with overseeing director
Staff special events and attend to needs of all attendees, including player-fan contact
Fulfill daily office tasks, which included compiling reports for season ticket holder fan-packs and season ticket events From May 2010 to August 2010 (4 months)
Bachelor of Arts (B.A.), Cultural Anthropology and French Studies @ Claremont Colleges From 2009 to 2013 Bachelor of Arts (B.A.), Cultural Anthropology and French Studies, Senior @ Scripps College From 2009 to 2013 La Canada High School Aneliese Castro is skilled in: Event Management, Time Management, Microsoft Word, Microsoft Excel, Facebook, Microsoft Office, PowerPoint, Public Relations, Spanish, Customer Service
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