A business P&L leader in customer interaction business services with a strong foundation in HR and business fundamentals. Focused on driving performance improvement on both individual and organizational levels through effective teamwork and collaborative accountability. Drives a business toward a clearly-defined purpose for being and competitive advantage that shape the best approach to a market. Solid experience
A business P&L leader in customer interaction business services with a strong foundation in HR and business fundamentals. Focused on driving performance improvement on both individual and organizational levels through effective teamwork and collaborative accountability. Drives a business toward a clearly-defined purpose for being and competitive advantage that shape the best approach to a market. Solid experience working closely with other C-level executives on strategic issues, such as leadership, structure, systems, culture, and change management. Honesty, dependability, and authenticity are hallmarks of his style and work ethic.
SVP, Corporate Officer @ Andrew is a Corporate Officer and the executive leader of the Customer Experience Support (contact center and BPO) team at Harte Hanks. His team is an outstanding group of professionals in Europe, Asia, Central America, and the U.S who deliver exciting customer support solutions to top-brand companies. Additionally, Andrew is engaged with C-level executives and other leaders to build and drive a new business strategy focused on delivering high-impact customer interactions for clients, optimizing all direct channels. From May 2014 to Present (1 year 8 months) Austin, Texas AreaVP, Corporate Officer @ Andrew Harrison serves as Corporate Officer, Vice President and Executive Vice President of Contact Centers. As EVP of Contact Centers, he leads the strategy and operations for a network of locations in four continents that provides inbound and outbound services for industry leaders in mobile devices, tech, professional services, retail, consumer, streaming entertainment, energy, pharma, and healthcare. Inbound care and technical support are provided via phone, email, chat, and social media. Results-oriented B2B outbound services include lead generation, channel management, and contact discovery. Previously, Harrison was the HR leader for Harte Hanks. He holds a bachelor’s degree from Baylor University and has attained several industry certifications. Website is www.hartehanks.com. From August 2012 to Present (3 years 5 months) Austin, Texas AreaVP HR, Harte Hanks Direct Marketing @ Executive HR leader for a 5,000-employee, $600+ million insight-driven, multi-channel direct and digital marketing company with over 25 locations in the U.S., Europe, Asia, South America, and Australia. Website is www.hartehanks.com. From September 1995 to Present (20 years 4 months) Austin, Texas AreaHuman Resources @ From March 1992 to September 1995 (3 years 7 months)
BA, Communications & Environmental Studies (Double Major) @ Baylor University From 1989 to 1992 Rhodes College From 1988 to 1989 Andrew Harrison is skilled in: Strategy, Leadership, Outsourcing, Change Management, Human Resources, Digital Marketing, B2B, Recruiting, Talent Management, Talent Acquisition, Personnel Management, Vendor Management, Performance Management, Employee Engagement, BPO, CRM, Management, Lead Generation, Direct Marketing
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