Andrew Dang's Email Addresses & Phone Numbers

📖 Summary

Technical Success Manager @ Lacework Lacework automates threat defense, intrusion detection, and compliance across AWS, Azure, GCP, and private clouds. Global companies like VMware, Cloudera, Snowflake Computing, Veeva Systems, and many others rely on Lacework daily to automate security monitoring and runtime threat detection for the thousands of server workloads and containers they run in the cloud. The result? Unprecedented security visibility, greater threat defense, and deeper compliance control for cloud environments. Learn more at www.lacework.com Mountain View, CALead Solutions Architect @ Shape Security - Served as both technical and functional escalation point for the SA team in solving critical time-sensitive customer issues- Provided knowledge transfers, mentorship, and coaching for team members- Peer reviewed development work and create custom features based on customer requirements- Worked closely with Engineering and Product Management to build out feature requests, fix bugs, and to help enhance tools used by the Customer Success team From June 2019 to August 2019 (3 months) Mountain View, CASolutions Architect @ Shape Security We are security and web experts, pioneers, evangelists and elite researchers. We believe in the power of the Internet to be a positive force and our mission is to protect every website and mobile app from cyber-criminals- Developed and integrated architectures around business, technology and security objectives- Provided security consultancy and assessment services while introducing improvements to existing security designs- Supported Pre-Sales by providing technical guidance around product details, advanced data analysis, and best practices- Used Splunk and Kibana to perform data analysis over hundreds of millions of transactions to identify and help mitigate malicious activity- Served as the liaison between various stakeholders including but not limited to Fraud, Engineering, Product, and Networking teams From June 2017 to May 2019 (2 years) Mountain View, CAProfessional Services Engineer @ A10 Networks, Inc - Leveraged previous experiences to share best practices and create innovative solutions for customer- Drove complex projects and resolve customer issues across a wide range of use cases- Served as team lead for large scale migration project - Provided training to new hires on our technologies and best practices- Collaborated across multiple departments to drive solutions for complex issues From May 2016 to June 2017 (1 year 2 months) San Jose, CASenior Network Engineer @ A10 Networks, Inc - Provided global network support and crisis management to customers- Served as the support lead in winning over customer's business during proof of concepts- Handled escalations from Tier 2 and managed tense customer issues - Trained new hires to be proficient with the technologies on the platform, showed them best practices, and helped develop their troubleshooting skills - Researched and worked with various open source tools in order to recreate complex customer environments From January 2015 to April 2016 (1 year 4 months) San Jose, CANetwork Engineer @ A10 Networks, Inc Our solutions enable enterprises, service providers, Web giants and government organizations to accelerate, secure and optimize the performance of their data center applications and networks. Our Advanced Core Operating System platform is designed to deliver substantially greater performance and security relative to prior generation application networking products. - Performed troubleshooting, resolved and documented customer reported network issues- Collaborated with multiple departments including: development, sustaining, sales, engineering, quality and assurance, technical publication, and IT- Researched and investigated network components and protocols used by the customers- Set up basic web servers, switches, and routers in conjunction with the load balancer to recreate the customer environment in order to perform deeper troubleshooting - Provided customers with professional-level network scripting to customers using TCL From September 2013 to December 2014 (1 year 4 months) San Jose, CASoftware Engineering Intern Consultant @ Elumitas, Inc - Contributed code to asset managing web application using Ruby on Rails, JavaScript, Sass, and Haml- Researched and recommended build vs. buy options using open source plugins that suited client’s best interest - Created and managed a fully automated continuous integration environment using Jenkins, Git and Heroku-wrote script that pulled, tested, and pushed code to the development and production server- Directed and coached offshore developer contractors on Software Configuration Management and Agile delievery best practices- Developed Ruby Scripts to scrape and amalgamate multiple public domain data sources using Ruby, Nokogiri and Fiddler2- Developed testing harness for QA team to verify and validate correctness of acquired data From June 2010 to March 2013 (2 years 10 months) Tustin, CA