Amy Spaan's Email Addresses & Phone Numbers

📖 Summary

Amy is een ambitieuze harde werker die met haar enthousiasme anderen probeert te betrekken en motiveren. Zij heeft een pragmatische, resultaat gerichte instelling waarmee ze effectief complexe situaties weet oplossen en gestelde doelen realiseert. Zij heeft een ondernemende en energieke persoonlijkheid. Ze gaat geen uitdaging uit de weg. Amy staat stevig in haar schoenen en heeft een passie voor organisatie, waarbij ze continue opzoek is naar mogelijkheden tot verbetering. Daarnaast beschikt Amy over uitstekende communicatieve vaardigheden. Dit uit zich onder andere in haar assertieve persoonlijkheid en empathisch vermogen, die zij aanwend om uiteenlopende belangen binnen en team samen te brengen en anderen nieuwe en bestaande processen eigen te maken. Amy heeft de ambitie om organisaties tot een hoger niveau te tillen.PMO Consultant / Team Lead @ From June 2014 to Present (1 year 7 months) Amsterdam Area, NetherlandsProject Lead and Program Management Officer @ Leading two sub-projects. The first is aimed at the redesign of call-center scripts. The second is highly dependent, as it provides technical functionality in the scripts providing diagnostic data. This data allows agents to diagnose client issues real-time. Moreover, I am program officer. This program generally has five project actively running at once. My duties mainly focused on financial administration (comparable to a project controller), resource management, and general project administration among which; upkeep of risk logs and action lists, creation of high-light reports and review of project management documentation. From May 2013 to May 2014 (1 year 1 month) Utrecht Area, NetherlandsPMO Foundation Trainer @ From October 2012 to May 2014 (1 year 8 months) Utrecht Area, NetherlandsProjectmanagement Officer @ Secondment placements at KPN N.V., BlueFinch B.V. and Ziggo. From April 2011 to May 2014 (3 years 2 months) Utrecht Area, NetherlandsProject Lead and Project Management Officer @ Complete creation of project reporting and monitoring process within a start-up organization, in order to allow for sound project governance. Most projects were focused data migration tracks for financial industry. Among my responsibilities was stakeholder management; liaising with the project manager, clients (such as RBS, Sligro and Credit Agricole) and third party stakeholders. Also, I lead two projects, taking responsibility for the results produced by both. On my departure a security analysis project for Sligro was completed to satisfaction of the client and another project was ongoing. From February 2012 to April 2013 (1 year 3 months) Amsterdam Area, NetherlandsProject Management Officer @ Implementation and execution of standardized approach within a program management office. The program office, of which I was a team member became best-in-class and exported best-practices to other teams. Main PMO activities included creation of financial reports (incl. forecasts) , resource management and procurement. Additionally, I designed a resource management tool, and created an implemented a program wide communication plan. From April 2011 to February 2012 (11 months) The Hague Area, NetherlandsReceptionist @ Responsibilities included the receiving guests and assisting them proactively, in person and via phone. In addition, I took on activities related to the financial administration and event management. From March 2010 to March 2011 (1 year 1 month) Rotterdam Area, NetherlandsConsultancy Castle External Relations & Program Manager @ From November 2009 to November 2010 (1 year 1 month) Rotterdam Area, NetherlandsInternational Business Administartion Strategy Master Student @ Thesis: Research into the way in which management practices (such as Lean Six Sigma) vary as theyare rolled-out within a multinational organization (a case study: Hamilton Sunstrand). Please note that this research is being expanded and is expected to be published in a management journal. From September 2009 to September 2010 (1 year 1 month) Rotterdam Area, NetherlandsStudent Assistant @ Administrative tasks for the HR department including research into targeting study associations to recruit young professionals and graduates. Organizing and executing recruitment events. Correspondence with current and future employees regarding HR queries. From March 2009 to November 2009 (9 months) Rotterdam Area, NetherlandsAdministrative Assistant @ From July 2008 to January 2009 (7 months) Alkmaar Area, NetherlandsGraduation Placement Intern @ Produced an exploitation plan exploring organisational opportunity to expand the scope of an existing organization. This involved advising on interior design choices, creation of an overall marketing plan, identification of potential partner organizations and the creation of a financial forecast. From February 2008 to June 2008 (5 months) Groningen, NetherlandsHelpdesk Agent @ From January 2008 to May 2008 (5 months) Groningen, NetherlandsHelpdesk Agent @ From October 2007 to January 2008 (4 months) Reservations Coordinator and Events Management Intern @ Taking individual and group reservations, online reservations management, revenue forecasting, correspondence with guests guest pre calling, assisting management with medium events (up to 160 persons) and large events (the Irish Open golf tournament) From February 2007 to August 2007 (7 months) IrelandTranslator and Editor @ Translation of articles (EN/NL - NL/EN) and revision of English text. From January 2005 to August 2007 (2 years 8 months) IT Administration Assistant @ Maintenance and update of confidential personnel information. From July 2005 to August 2005 (2 months) MSc, Strategic Management, 8 @ RSM Erasmus University From 2008 to 2010 BA, International Facility Management, 7, 1 @ Hanzehogeschool Groningen From 2004 to 2008 VWO, Economics and social sciences @ Trinitas College Heerhugowaard From 1997 to 2003 Amy Spaan is skilled in: Process Improvement, Business Process Improvement, Project Management, Project Planning, Project Finance, MS Project, Project Portfolio Management, Process Management, Representation, Microsoft Office, Communication Skills, Editing, Organizational Learning, Open Communication, Event Management