Amy Novosad's Email and Phone

Customer Support Representative @ Think Mutual Bank

Amy Novosad's Email

a****d@hotmail.com

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Location	Rochester, Minnesota Area
Work	Customer Support Representative @ Think Mutual Bank Collections Representative @ Alliance One Product Support Specialist @ Xora, Inc Technical Support Representative @ Alltel Customer Service/ Sales @ Home Depot Inc
Education	No education info found.
About	Experienced in customer service, banking, and finance. Additionally experienced in technical support, retail sales, and inventory control with strong organizational and interpersonal skills. Proficient with Windows, MS Word, Excel, Access, Power Point, Salesforce.com. Customer Support Representative @ From February 2012 to Present (3 years 11 months) Collections Representative @ • Provide assistance to people in financial need and see more Experienced in customer service, banking, and finance. Additionally experienced in technical support, retail sales, and inventory control with strong organizational and interpersonal skills. Proficient with Windows, MS Word, Excel, Access, Power Point, Salesforce.com. Customer Support Representative @ From February 2012 to Present (3 years 11 months) Collections Representative @ • Provide assistance to people in financial need and get consumers on the right path to a financial goal. • All while maintaining, organizing, and documenting my designated inventory. From September 2010 to March 2011 (7 months) Product Support Specialist @ Provided up to Tier 2 customer support to customers and internal users of 2 custom Saas Applications (FFM, Etrace) Collaborated with internal and external sales team for issue resolution and training needs. Worked in conjunction with development to resolve technical issues that arose based on user feedback. Tested application on newly released devices for bugs and critical system errors. Created training documentation for new devices being released for multiple carriers. From September 2008 to December 2009 (1 year 4 months) Technical Support Representative @ Served all customers with technical and customer assistance Used and improved interpersonal skills through customer interaction, problem solving, and internal and external conflict resolution Successfully completed training in the Advance Technical Support division From August 2005 to September 2008 (3 years 2 months) Customer Service/ Sales @ Ensured that all customers receive products ordered in timely manner. Interacted with customers, vendors, associates, and subsidiary companies to resolve conflicts that arise through everyday business Addressed Customer Satisfaction issues through problem solving and conflict resolution tactics. Daily documentation of sales dollars and other financial transactions Managed scheduling for all associates on a weekly basis according to guidelines set forth by management From March 2002 to August 2006 (4 years 6 months) Amy Novosad is skilled in: Customer Satisfaction, Salesforce.com, Process Improvement, Wireless, Mobile Technology, Outlook, Training, Mobile Devices, Integration, Banking, Financial Services, Technical Support