Amy Graf's Email Addresses & Phone Numbers

Sr Project Manager, Packaging @ LeapFrog From March 2014 to March 2015 (1 year 1 month) Emeryville, CAProject Manager, Packaging @ LeapFrog From September 2012 to March 2014 (1 year 7 months) Emeryville, CAPackaging Project Manager @ Ubisoft From April 2008 to November 2010 (2 years 8 months) San Francisco, CASenior Project Manager @ NEXON M From...

Sr Project Manager, Packaging @ LeapFrog From March 2014 to March 2015 (1 year 1 month) Emeryville, CAProject Manager, Packaging @ LeapFrog From September 2012 to March 2014 (1 year 7 months) Emeryville, CAPackaging Project Manager @ Ubisoft From April 2008 to November 2010 (2 years 8 months) San Francisco, CASenior Project Manager @ NEXON M From June 2016 to August 2019 (3 years 3 months) Emeryville, CAVP Operations @ MobileMed Apps MobileMed is in start-up mode, developing a mobile health application. From January 2012 to December 2013 (2 years) San Francisco, CASenior Manager, Marketing Operations @ LeapFrog • Responsible for development and release of all packaging, print and digital marketing materials• Successfully manage four full time and up to two seasonal contractors, scaling the team as needed for projected workload increases• Led cross-functional packaging process revamp: workflow analysis, RACI chart development, participated in enrolling other teams, implemented changes to drive efficiencies, and continue to focus on further improvements; currently driving similar revamp for digital process• Led transition to a more streamlined server structure and workflow process that benefitted entire creative services team• Implemented efficiency tools including WebCenter (an online proofing tool), SmartSheet (a cloud-based scheduling tool), and Harvest (a cloud-based time tracking tool)• Implemented tools to highlight workload versus capacity for print and digital teams in order to drive prioritization of projects by executives• Consult on other enterprise initiatives: digital asset management tool implementation, new localization process, packaging file release process, development of an integrated marketing calendar From March 2015 to June 2016 (1 year 4 months) Emeryville, CASenior Project Manager, Video Services @ Ubisoft Senior project manager in newly formed video services and broadcast production group. * Analyzed process and presented findings to VP * Led team to define how the group interacted with internal clients, internal resources, and vendors. * Created a more efficient work flow within the video services team. * Managed the work order queue, schedule, and budgets. From August 2011 to September 2012 (1 year 2 months) San Francisco Bay AreaSenior Project Manager, Print @ Ubisoft Project Manager, Print (April 2008-Nov 2010)Responsible for on-time and on-budget delivery of video game packaging, retail marketing and promotions pieces, and print advertising. • Release packaging 100% on-time for launch through open communication with cross functional teams including Art Directors, Brand Managers, Retail Marketing Managers, Production staff, Operations personnel, and outside agencies• Manage 40+ titles/platforms/year including Imagine (#1 girls’ brand on Nintendo DS), Call of Juarez: The Cartel, Driver San Francisco, Rabbids, and Rayman Origins• Create packaging project time lines that take into account specific deliverables including key art development, box shots, first party and licensor approvals, packaging creation, etc.• Manage projects and jobs with time horizons that vary from same-day turnaround to 4-months• Identified dysfunctional group dynamics between Art Directors and Production staff and took action to correct it resulting in better collaboration, more efficient development of materials, higher quality results for internal clients• Developed in-house ticketing system for retail marketing and promotions jobs (evaluated outside tools, talked with internal stakeholders to figure out needs, and found resources in-house to develop cost effective, lightweight ticketing system that satisfied those needs)• Mentor new hires From November 2010 to August 2011 (10 months) San Francisco, CADirector of Technical Sales and Operations @ BitMover Sales Manager (June 2001-Oct 2003)Technical Writer (June 2000-June 2001)Employee number 6. Responsible for customer relationships starting at initial contact.• Developed and maintained relationships with client’s key technical leaders, which resulted in a 98% customer retention rate• Reduced support emails and calls by 80% by creating online demonstrations and tutorials• Developed in-house customer relationship management (CRM) solution to satisfy needs of both the sales team and the UNIX-centric CEO• Worked with technical lead to create beta program which included deployment of beta product to specific customers, feedback/bug collection, notification of new beta release to customers (repeat until ready for official release)• Streamlined customer process for downloading and testing BitKeeper; through website analysis and re-design reduced the original 8-click, 2-form process to 2-clicks, 1-form• Created various scripts for both the sales and engineering sides of the company to generate reports that would go directly to the CEO, including quarterly customer reports and fixed-bugs reports• Translated between internal technical and non-technical teams: explained highly technical material to business teams and explained business and marketing strategies to the engineering staff• Provided all bring-up services to new customers including product demos and presentations (both in person and remotely), technical support, and engineering services From June 2000 to August 2007 (7 years 3 months) Campbell, CABuild Engineer/Member of Technical Staff @ SGI / Cray Inc. • Build software and patches for SGI software products including IRIX 6.5.x• Diagnose problems with nightly builds and communicate those to engineers• Used in-house source management tool (Ptool) and Perforce• Irix shell scripting From 1997 to 2000 (3 years) Mountain View, CANSP Development Director @ N3TWORK INC San Francisco Bay Area