ITBM ITOM ITSM Consulting Practice
Los Angeles, California
Applied Digital solutions
1999 to 2003
HP Enterprise Services
Application infrastructure consultant
May 2010 to November 2010
2009 to 2009
June 2003 to March 2004
CA Service management Specialist
July 2009 to April 2010
Infrastructure architecture consultant
August 2006 to May 2008
IT Partners Inc.
IT Transformation Architect and Implementation, Enterprise services, partnering ServiceNow vendors
Greater Los Angeles Area
Tata Consultancy Services
Service Managment Solution Architect (ITSM)
June 2014 to December 2019
Greater Los Angeles Area
Consulting Service Partner for Enterprise Service Management
January 2010 to August 2014
May 2007 to July 2009
Project Lead / System Admin
February 2004 to September 2006
What company does Amit Sheth work for?
Amit Sheth works for Applied Digital solutions
What is Amit Sheth's role at Applied Digital solutions?
Amit Sheth is Business/System Analyst
What industry does Amit Sheth work in?
Amit Sheth works in the Information Technology and Services industry.
Business/System Analyst @ Applied Digital solutions From 1999 to 2003 (4 years) Application infrastructure consultant @ HP Enterprise Services From May 2010 to November 2010 (7 months) Ops solutions @ Digital Insight From 2009 to 2009 (less than a year) Application consultant @ FileNet From June 2003 to March 2004 (10 months) CA Service management Specialist @ IBM IT Partners with IBM now successfully completes the design phase of service management project for an energy client, ensuring that the applications from work-streams will be effectively handled by the operation teams in line with the required SLAs and OLAs. Also, IT Partners along with IBM successfully integrated Client's ESM (Enterprise System Management) framework covering GIS, SAP, Field service managent applications. From July 2009 to April 2010 (10 months) Infrastructure architecture consultant @ Verizon Wireless • Responsible for management, infrastructure support, software implementation, testing, support of rollout, on-going enhancements, and technical training and support of in-house programmer/analysts as required. From August 2006 to May 2008 (1 year 10 months) IT Transformation Architect and Implementation, Enterprise services, partnering ServiceNow vendors @ IT Partners Inc. Successfully delivered projects Partnering MSP Vendors Such as CTS, CSC, TCS:ServiceNow/BMC Prefered vendors: ITBM, ITOM, ITSM Solution architect. CA Services: APM/RISO. Walt Disney: ESM & ITSM Process analyst. IBM: Service management specialist with CA products. DI, Intuit Inc.: Application Infrastructure services. Toyota: Tier-1 & Tier-3 Web Infrastructure support analyst. Greater Los Angeles AreaService Managment Solution Architect (ITSM) @ Tata Consultancy Services Define and Support Service Operation/Transition Governance & Orchestration using BMC & ServiceNow. Create IT Transformation initiatives, gap analysis, process ground-work, process design & implementation. Using BMC Remedy, ServiceNow & orchestration:Define and adhere the accountability for Account Service Management Solution Architecture.Define Service Management Logical Model for Service Management implementation into an account for all domains of change, that includes eBonding as well. (SERVICE WATCH)Uses existing std Service Management solutions and collateral in delivery of account specific documentation.Ensures Service Management components and services being deployed to the account are aligned with the Standard Service Management architecture and raises exceptions for any discrepancies.Adapting the paradigm of five foundation towers:Technology: Delivers solution architecture through the integration of standard tools.People: Enables cross-functional teams within change program to work in parallel, providing guidance and direction in support of the Service Management solution.Customer: Works with the client to ensure that there are no gaps or inconsistencies in the Service Management solution architectural design.Business: Works with Service and Process managers to identify business requirements.Financial: Facilitate reduced risks to the client by delivering Service Management solution architectural designs that meet the client's requirements within price, scope and time constraints. From June 2014 to December 2019 (5 years 7 months) Greater Los Angeles AreaConsulting Service Partner for Enterprise Service Management @ ITSM-ESM Partners • Facilitate marketing Service Assurance products such as APM & NetQoS Solution/tools and processes.• Demonstrate APM Solution/tools along with ITIL adaption within the process.• Analyze gap between current state of client's business process and fill in with recommended solution/processes.• Design, architect and lay out solution/process plan to transition existing process into value oriented state.• Setup, and configure APM/ADA solution integrating with client's existing ITSM processes. From January 2010 to August 2014 (4 years 8 months) Infrastructure Architect @ ADP • Designed, implemented, supported Internet and intranet topologies for Tax & Financial applications to address Corporate IT standards and business requirements. From May 2007 to July 2009 (2 years 3 months) Project Lead / System Admin @ Ameriquest Mortgage • Analyzed, designed, integrated & maintained system process of company’s external customer site using weblogic workshop domain for mortgage installments.• Led and gathered requirements for mortgage insurance selling project with external vendors on middle-tier J2EE platform using web services and weblogic server domain From February 2004 to September 2006 (2 years 8 months)
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
2 year(s), 5 month(s)
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