Amine Zouiten's Email Addresses & Phone Numbers

Director Of Operations @ 2beans US Regional Retail Manager @ La Maison du Chocolat • Developed an innovative and holistic retail strategy that maximized brand presence in NYC, minimizing monthly expenditures and maintaining status as a luxury brand • Spearheaded and implemented the Time Warner Center launch, yielding a 26% reduction in overall production and operational costs,...

Director Of Operations @ 2beans US Regional Retail Manager @ La Maison du Chocolat • Developed an innovative and holistic retail strategy that maximized brand presence in NYC, minimizing monthly expenditures and maintaining status as a luxury brand • Spearheaded and implemented the Time Warner Center launch, yielding a 26% reduction in overall production and operational costs, catapulting TWC as #1 store in US network, by per ROI, surpassing original projections • Reorganized all stores to increase retail space by 23%, increasing sales by 18%; serving as "rapid prototype" to gain insights and improve retail strategy • Coordinated restructure of employee utilization, resulting in a 20% reduction in extraneous staff on hand • Improved US retail operations to 1st overall in Secret Shopper results, compared to all other international subsidiaries • Created and shared promotional pitches for both regional and international application to C-suite management (from France) during meetings in NYC • Worked in lock step with head of US subsidiary while simultaneously supporting other teams within the network such as B2B, corporate events, and Public Relations, through utilization of social media, in store promotions, product development and correspondence • Ensured that all business processes, strategies and initiatives were focused on optimizing the customer experience and brand building opportunities • Provided subject matter expertise in the usability, accessibility, and needs of staff, as well as insights into the customer experience, branding interactions and assessing general perceptions of the brand From December 2014 to August 2018 (3 years 9 months) New York, NYRetail General Manager @ Nestlé Nespresso • Promoted to General Manager, entrusted with running both NYC flagship stores, two of the most important boutiques in US market • Successfully increased sales to record levels, while exceeding all targets set forth by US headquarters; by end of 2012, Madison surpassed 3 spots and maintained record for #1 worldwide in customer service and within 6 months, leading in revenue through utilization of innovative management strategies • Selected to present with international and domestic ’s C-Suite and zone managers on topic of retail management techniques, team development, product development and share market insights, customer feedback and ideas on improvements • Developed sales tools and techniques currently utilized in training programs for all new Nespresso employees • Facilitated training of managers at Madison and assisted with incoming talent to help support domestic expansion efforts From September 2012 to December 2014 (2 years 4 months) New York, New YorkBoutique Bar Manager - Retail @ Nestlé Nespresso • Entrusted with responsibility of opening company’s third and largest flagship in the US to facilitate expansion project from European luxury markets to major cities throughout the United States • Conducted hiring, training and facilitated organizational development of the SoHo flagship, monitoring the productivity and profit of a newly added café • Managed and continuously trained a total of 36 employees, achieving highest customer service status globally • Provided first-hand insight to corporate office in regards to consumer expectations and opportunities to improve brand affinity, addressing inefficiencies, maintaining integrity of upscale cafe as well as regularly participating in workshops, brainstorming sessions and recommending areas for improvement • Brainstormed innovative ideas with retail development team to streamline services and sourcing of various vendors, yielding significant cost-reductions for organization • Worked with various vendors to develop a menu and signature packages, expanding services beyond a traditional restaurant From July 2010 to September 2012 (2 years 3 months) New York, NYCustomer Service & Sales Manager - Owner @ NewYourKey LLC • Managed customer relations at subscription-based company, providing New Yorker’s with the service of holding, protecting, and delivering keys at any time of day • Ensured high-level of privacy and top of the line security for all patrons and staff • Maintained accurate records of key inventory and distribution • Maintained updated knowledge of store policies regarding payments, returns and losses; relaying accurate information to customers • Developed highly-empathic client relationships and earned reputation for exceptional customer service and customer-satisfaction • Cultivated business model singlehandedly and efficiently, designing a unique and one-of-a-kind business focused on efficiency, privacy, speed, process and operations From October 2006 to October 2009 (3 years 1 month) New York, New YorkGeneral Manager @ Allouette Corp. • Hired staff and facilitated on-boarding processes, including interviewing, training and acclimating to restaurant environment in trendy East Village French restaurant• Motivated staff through acknowledgment of hard work and achievements, providing incentives to optimize performance • Improved inventory management by reducing unnecessary overtime and inventory waste, yielding a significant increase in profit • Created innovative local marketing campaigns to promote brand, signature dishes and new menu items, driving organizational profit From November 2001 to October 2006 (5 years) New York, NYRestaurant Manager @ Café St. Johns Intimate French American restaurant with a casual atmosphere located in the Upper West Side, typical night included 70+ covers and up to 150 covers during weekend brunch. From January 1999 to December 2000 (2 years) New York, NY